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Job details

Hvac Service Technician

Compensation Details:

$28.00 - $40.00

Job Description:

Who we are

Carolina Custom Air is now an Ace Hardware Company! At Carolina Custom Air, LLC, Charleston, SC, we specialize in heating and air conditioning systems that are tailored for homes and businesses in the Charleston area. We offer service, maintenance and installation services in heating and cooling.

Ace Hardware has been serving neighbors throughout America for 100 years. Ace launched Ace Hardware Home Services and is now Bringing Helpful to Your Home?. Ace Hardware Home Services offers a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting with the signature Ace Helpful service our customers know. Helpful is what we do – and Ace is on a Mission to be the best, most trusted provider of home preservation services.

What You’ll Do 

  • Provide an exceptional experience through efficient and accurate service and effective communication
  • Maintain, diagnose, troubleshoot, and repair all residential equipment including traditional forced-air systems, steam, and hot water-based systems, oil, high velocity, ductless and more
  • Utilize specialized diagnostic tools to balance and solve traditional airflow, fuel, refrigerant and electrical challenges presented in residential equipment
  • Maintain required truck inventory necessary to complete all flat-rate repairs
  • Educate and inform customers of improvements to the comfort, efficiency, or safety of their homes
  • Assist in the development of junior service technicians
  • Follow all AHHS systems and administrative details as they relate to the service department

What you need to succeed:

  • 3+ years of HVAC service experience preferred
  • EPA Universal Certification preferred
  • Strong knowledge of HVAC industry best practices and building codes
  • Proficient in all aspects of HVAC function
  • Must have valid driver’s license

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.

In addition to providing our employees a great culture, we offer competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:

  • Incentive/Commission/Bonus opportunities (Based on role / grade level)
  • 401(k) retirement savings plan with matching company contributions, eligible on your first day!
  • Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
  • Warehouse Merchandise Discount!
  • Paid time off & paid holidays (depending on role and month of hire)
  • Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Customer Service and others). Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.
  • Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.
  • Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.

* Benefits are provided in compliance with applicable plans and policies.

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About Ace Hardware Home Services

Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting.

Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted service provider for home repairs and launched Ace Hardware Home Services (AHHS). AHHS is now Bringing Helpful to Your Home? and it is our mission to deliver the same level of Helpful service, convenience & quality that you have come to expect from Ace Hardware.

Equal Opportunity Employer
Carolina Custom Air is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Disclaimer

The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Carolina Custom Air position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Carolina Custom Air reserves the right to change job duties, including essential job functions, according to business necessity.

Average salary estimate

$70720 / YEARLY (est.)
min
max
$58240K
$83200K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Hvac Service Technician, Ace Hardware Home Services

Are you an HVAC Service Technician looking to take your career to the next level? At Carolina Custom Air, now part of Ace Hardware, we are on the hunt for passionate individuals in Charleston, SC, who want to make a real impact. We specialize in heating and air conditioning systems tailored for homes and businesses across the region. In this role, you'll be responsible for providing exceptional service, maintaining, troubleshooting, and repairing a variety of HVAC systems, from traditional forced-air units to ductless solutions. Your expertise will be crucial in using specialized diagnostic tools and educating our customers on enhancing their home comfort. With over three years of HVAC service experience preferred and an EPA Universal Certification a plus, you'll find plenty of room to grow in our company culture that emphasizes values like gratitude, humility, and teamwork. Here at Carolina Custom Air, we believe that your career is more than just a job - it's about making a difference in your community and being part of a trusted brand. Join us in providing excellent service backed by Ace Hardware's longstanding mission of helpfulness. With competitive pay from $28.00 to $40.00 and robust benefits, including 401(k) matching, health coverage, and paid time off, your well-being is our priority. If you're ready to step into a role where your skills matter and your work contributes to something meaningful, apply today and be part of our incredible team!

Frequently Asked Questions (FAQs) for Hvac Service Technician Role at Ace Hardware Home Services
What are the main responsibilities of an HVAC Service Technician at Carolina Custom Air?

As an HVAC Service Technician at Carolina Custom Air, your role involves providing exceptional service and maintaining, troubleshooting, and repairing various residential HVAC systems. You will use specialized diagnostic tools to identify and resolve issues related to airflow, fuel, refrigerant, and electrical challenges. Additionally, you'll educate customers about improving their home’s comfort and efficiency while assisting in the development of junior technicians.

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What qualifications are needed to become an HVAC Service Technician with Carolina Custom Air?

To thrive as an HVAC Service Technician at Carolina Custom Air, you should ideally have over three years of HVAC service experience and an EPA Universal Certification. A strong understanding of HVAC industry best practices, building codes, and proficiency in all aspects of HVAC function is also essential. A valid driver's license is required for this position.

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What benefits can HVAC Service Technicians expect at Carolina Custom Air?

Carolina Custom Air offers a comprehensive benefits package for HVAC Service Technicians, which includes competitive pay ranging from $28.00 to $40.00 per hour, a 401(k) retirement savings plan with company matching, comprehensive health coverage, paid time off, and potential incentive opportunities. Our focus on employee development ensures continuous growth opportunities within various channels of service.

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How does Carolina Custom Air support employee growth and development?

At Carolina Custom Air, we invest significantly in our employees' growth with a strong focus on development and coaching. We provide access to classes, facilitator-led courses, and a performance management approach that goes beyond simple annual reviews. Employees have the chance to advance in various service areas, including plumbing, electrical, and customer service.

Join Rise to see the full answer
What is the company culture like at Carolina Custom Air?

The culture at Carolina Custom Air is built upon our core values of Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork (W.E.L.I.G.H.T). We prioritize a supportive environment that encourages every team member to contribute positively while making a real difference in the community through the 'Helpful' service that Ace Hardware is known for.

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Common Interview Questions for Hvac Service Technician
What experience do you have with different HVAC systems?

When answering this question, consider detailing your hands-on experience with various HVAC systems, such as forced-air, ductless, or steam systems. Mention specific brands or technologies you’ve worked with and how that experience enables you to troubleshoot effectively.

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Describe a challenging HVAC problem you solved.

Share a specific example of a complex HVAC issue you encountered and how you approached solving it. Emphasize your diagnostic skills, the troubleshooting steps you took, and how you communicated with the customer about the necessary repairs.

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How do you stay updated on industry best practices?

Highlight your commitment to ongoing education in the HVAC field. This can include attending workshops, acquiring certifications like the EPA Universal Certification, or following industry publications and online forums to stay informed of the latest technologies and regulations.

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How would you handle a dissatisfied customer?

Demonstrate your customer service skills by explaining how you would listen to their concerns, express understanding, and offer actionable solutions to resolve the issue while ensuring that the customer feels valued and heard.

Join Rise to see the full answer
What is your approach to teamwork in the workplace?

Discuss your collaborative nature and how you contribute to a team environment. Share examples of previous teamwork experiences and how you support your colleagues, especially junior technicians, to foster a learning atmosphere.

Join Rise to see the full answer
What safety procedures do you follow while working?

Emphasize your understanding of safety protocols, such as the correct usage of PPE, safe equipment handling, and adherence to local regulations. Mention specific examples where you prioritized safety in your past roles.

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Explain how you would educate a customer about an HVAC issue.

Talk about your communication skills and how you strive to educate customers in simple terms. Provide an example of a past situation where you effectively explained a technical issue and the solutions to the customer’s understanding.

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How do you prioritize your workload in a busy environment?

Discuss your time management strategies, such as creating daily task lists or using scheduling tools. Provide an example of a time when you effectively managed multiple service requests while maintaining high service quality.

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What motivates you to work in HVAC service?

Share your passion for HVAC work, including what drew you to the field initially. Talk about the satisfaction you get from solving problems, helping customers improve their home comfort, and your desire to continually learn and grow in this field.

Join Rise to see the full answer
Why do you want to work for Carolina Custom Air?

Express your enthusiasm about joining Carolina Custom Air by mentioning the company's commitment to quality service, employee development, and strong values that align with your own. Discuss how you believe you can contribute positively to the team and community.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 11, 2025

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