The Helpdesk Support Specialist is responsible for supporting the IT helpdesk systems, troubleshooting and support hardware, software, peripheral equipment, and networking. Additionally, they will support end users, deploy new hardware and software, maintain systems updates, vendor relations, etc. This is a hybrid position in Little Falls, NJ.
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Are you ready to take on a rewarding role as a Helpdesk Support Specialist with a dynamic company in Little Falls, NJ? In this position, you'll be the backbone of our IT helpdesk systems, lending your troubleshooting expertise to support a variety of hardware and software issues. Whether you’re repairing user computers, configuring mobile devices, or maintaining records of reported issues, your skills will shine as you assist our end users in navigating their technical challenges. The role involves deploying new hardware and software, ensuring everything is updated and running smoothly. You will also get to flex your organizational skills by creating training materials aimed at helping employees utilize their technology effectively. As you manage tasks in our Help Desk software, your ability to prioritize and multitask will be key as you work in a fast-paced, supportive environment. Working both independently and as part of a small, collaborative team, you’ll escalate technical issues to vendors when necessary and collaborate on special projects to support our IT department’s initiatives. We're looking for someone dependable, flexible, and proactive about their career progression who can deliver top-notch customer service with a friendly attitude. If you're eager to grow your skills and contribute to our success, we want to hear from you!
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