Chief of Staff to COO

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.  Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. 

Are you a strategic thinker and operational powerhouse? As the Chief of Staff to the COO, you’ll play a pivotal role in driving organizational efficiency, supporting business strategy, and managing high-impact projects. You’ll act as a trusted advisor and partner, ensuring seamless communication, cross-functional alignment, and execution of critical initiatives. This position will be based out of our Los Angeles regional office.

• Drive Performance
• Translate high-level business goals into metrics and reports/dashboards that track progress, influence organizational behavior, promote a forward-looking strategy, and identify operational gaps or areas for improvement.
• Ensure team alignment with broader company objectives and initiatives.

• Strategic Support
• Serve as a key advisor and thought partner to the COO and COO’s direct reports in decision-making, strategy development, and execution.
• Provide insights, analysis, and recommendations on critical business initiatives.
• Assist in long-term strategic planning and business development efforts.

• Project Management
• Lead and oversee high-impact projects from conception through execution, ensuring timely delivery and adherence to company goals.
• Coordinate cross-departmental initiatives to ensure alignment and successful outcomes.
• Establish clear project plans, timelines, and accountability structures for all operational initiatives.

• Operational Efficiency
• Support the COO and senior/field leadership in optimizing internal operations, processes, and procedures to enhance efficiency across all field/regional teams.
• Monitor and report on key performance metrics to help drive operational improvements.
• Identify and implement process improvement opportunities to streamline the company's operational functions.

• Communication and Coordination
• Act as a liaison between the COO and internal stakeholders to ensure smooth and effective communication across departments.
• Prepare and organize meetings, presentations, and reports for the COO and senior leadership team.
• Serve as a representative for the COO in meetings and other forums as needed.
• Own contract compliance and management for all client accounts.

• Problem Solving and Decision Making
• Assist the COO in navigating complex business challenges by providing data-driven insights and solutions.
• Drive decision-making processes by ensuring the right information and perspectives are considered.
• Lead efforts to solve operational bottlenecks and organizational pain points.

• Bachelor’s degree in Business, Finance, or related field. MBA is a plus.
• Certifications such as PMP , Lean Six Sigma certification, and Power BI, Tableau Desktop Specialist or Google Data Analytics Professional Certificates are a plus!
• 5–7 years of experience in operations, project management, or consulting, with a strong track record supporting senior leaders.
• Ability to lead and influence stakeholders, board members, and leadership teams to ensure the execution of key goals.
• Expertise in project management tools (e.g., Asana, JIRA) and business intelligence platforms (e.g., Tableau, PowerBI).
• Exceptional leadership, analytical, and communication skills.
• Strong analytical skills (e.g. Excel and Looker proficiency). Experience with SQL is preferred
• A proactive, results-driven mindset with a passion for solving complex challenges.
• This position will be based out of our Los Angeles regional office, with occasional local travel to our corporate office in Irvine and our other building and office locations within California.

• Hybrid Work Model: Flexible schedule with 1-2 in office days per week at our Los Angeles regional office.
• Collaborative Culture: Work in an environment that values teamwork, innovation, and mutual respect.
• Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching.
• Work-Life Balance: Enjoy unlimited PTO plus sick time, holiday pay, and your birthday holiday.
• Technology Investment: Work with the industry's leading tools and resources to ensure efficiency and empower team members to succeed.
• Commitment to Growth: Be a part of a company that prioritizes success and provides the support needed to thrive and achieve organizational goals.

Why You'll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.  Join us at Action Property Management and make a meaningful impact. 

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. 

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