Resident Services Coordinator (Fort Wainwright) - job 1 of 2

As a Resident Services Coordinator at WinnCompanies, your primary responsibilities will include coordinating move-ins and move-outs, maintaining communication with military families, resolving resident complaints, conducting home inspections, and even overseeing community activities. You will play a crucial role in fostering a positive living environment by providing exceptional customer service and ensuring that the community standards are upheld.

To become a Resident Services Coordinator at WinnCompanies, you should have a high school diploma or GED, along with at least one year of relevant work experience. Strong organizational and administrative skills are essential, as well as a valid driver's license. While not mandatory, an Associate's degree in a business-related field and experience in property management, particularly with software like Yardi or RealPage, would be beneficial.

The work environment for a Resident Services Coordinator at WinnCompanies is supportive and dynamic. You'll be surrounded by a team that values teamwork and mutual respect while working to create the best possible living communities. Expect to engage with diverse resident groups and participate in community events that enhance the living experience for military families.

WinnCompanies is committed to the career growth of its team members. As a Resident Services Coordinator, you will have access to continuous training and professional development opportunities, enabling you to expand your skills and possibly move into higher management positions. The company values its employees and actively encourages them to take on challenges and reach their full potential.

WinnCompanies supports its Resident Services Coordinators through a robust benefits package, which includes flexible schedules, professional development opportunities, and a wellbeing program. This ensures that you have the resources needed to thrive in your role and maintain a healthy work-life balance while positively impacting the communities served.

When handling a resident complaint, it's essential to first listen actively to the resident's concerns. Empathy goes a long way in building trust. I would ensure to gather all necessary details, and then explain the steps I would take to resolve the issue promptly. Maintaining open communication throughout the process is key to ensuring the resident feels valued and heard.

Certainly! I have experience working with property management software like Yardi and RealPage. In my previous roles, I used these platforms to manage resident information, track maintenance requests, and facilitate lease agreements. I understand the importance of software in streamlining operations and enhancing communication with residents.

To ensure high standards of curb appeal, I would conduct regular walkthroughs to assess the community's appearance, working proactively to address maintenance needs, landscaping, and overall cleanliness. I’d also encourage resident involvement through community events focused on beautification and maintain strong communication with the property management team to address any concerns swiftly.

In my last role, I coordinated a summer barbeque event that not only brought residents together but also fostered new relationships among families. I handled the logistics, including catering and entertainment, and promoted it through newsletters and social media. The turnout exceeded expectations, and the feedback was overwhelmingly positive, highlighting the importance of community engagement.

I believe the most important quality for a Resident Services Coordinator is exceptional interpersonal skills. It's crucial to establish rapport and trust with residents, as they often come to you with sensitive matters. Being approachable, empathetic, and an active listener creates a supportive environment where residents feel comfortable voicing their concerns.

I prioritize multiple tasks by assessing the urgency and importance of each task. I often use to-do lists and digital tools to keep track of responsibilities. Additionally, I communicate with team members to delegate where necessary, ensuring that critical needs are addressed promptly while maintaining overall community satisfaction.

In a previous role, I encountered a situation where a resident was upset about a maintenance issue that wasn't resolved in a timely manner. I listened to their concerns, apologized for the inconvenience, and assured them I would escalate the matter immediately. Following up to ensure the issue was addressed not only resolved their concern but also strengthened our relationship as they felt valued.

A successful community engagement event is characterized by active participation and a welcoming atmosphere. It’s crucial to understand community interests, plan according to those preferences, and ensure effective communication before and after the event for feedback. Engaging local resources or sponsors can also enhance the event's appeal and success.

To maintain strong relationships with residents, I believe in consistent communication and follow-ups. I make it a point to be available for discussions or concerns, organizing regular community meetings to foster openness and encourage residents’ ideas. This approach helps create a sense of belonging and respect within the community.

In a situation where a resident refuses to comply with community standards, I would approach them respectfully, presenting the specific standards they are not adhering to. I’d listen to their side of the story and explain the importance of these standards for overall community well-being. If necessary, I would provide additional resources or support to assist them in aligning with the community's expectations.