General Manager - Fontana East - San Francisco

As a General Manager at Action Property Management in Fontana East, your key responsibilities will include serving as the expert consultant to the Association and the Board of Directors regarding California Common Interest Development law and high rise requirements. You'll manage the budgeting process, oversee audits and reserve studies, and ensure compliance with Association governing documents. Additionally, you will lead and train a dedicated team to provide exceptional customer service, while also handling various administrative duties and attending monthly board meetings.

To qualify for the General Manager position at Action Property Management in Fontana East, applicants should have 3-5 years of onsite/dedicated HOA management experience. A CMCA certification is preferred or should be obtained within six months of hire. Candidates must possess strong knowledge of budgeting processes, audits, and Association governing documents. Excellent communication, presentation, and time management skills are also essential for this leadership role.

Action Property Management offers ample opportunities for career growth and advancement to General Managers. As part of a large and successful organization with over 300 communities served, you can expect access to extensive training programs, leadership development initiatives, and career path guidance. Our commitment to investing in technology and resources ensures that you have the tools you need for professional growth while allowing you to make a meaningful impact in the communities you serve.

The typical work schedule for a General Manager at Action Property Management in Fontana East is Monday through Friday from 8 AM to 5 PM. However, you will also be expected to attend monthly board meetings and be available as needed to meet the needs of the community. This structure allows for a balanced work-life approach while also providing the flexibility to engage with residents and board members effectively.

As a General Manager at Action Property Management, you can expect a comprehensive benefits package that includes medical, dental, and vision insurance, as well as pet insurance and a 401(k) plan with company match. Additionally, team members enjoy generous paid time off that includes vacation hours, sick time, and company-observed holidays. We also celebrate your birthday! This commitment to our employees ensures a supportive and rewarding workplace.

In response to this question, demonstrate your familiarity with California Common Interest Development laws, highlighting any specific examples of compliance measures you've implemented in previous roles. Share how you stay updated on changes in legislation and ensure that your team is trained and informed on these regulations.

When answering this question, provide a detailed account of your budgeting experience, including how you've successfully managed budgets, conducted audits, and navigated the bidding process. Use examples to demonstrate your strategic approach to financial planning and how it contributed to the organization's overall success.

To effectively address this question, discuss your conflict resolution skills and provide a step-by-step process for dealing with resident complaints. Highlight your commitment to communication, empathy, and finding mutually beneficial solutions that enhance the community's satisfaction.

When discussing your strategies, explain how you prioritize open communication, set clear expectations, and provide positive reinforcement to motivate your team. Elaborate on training approaches you've used in the past to develop your staff's skills, emphasizing the importance of creating a cohesive team culture focused on superior customer service.

For this question, share a specific example where you identified areas for improvement in resident satisfaction and the actions you took to address them. Emphasize results, such as feedback received or measurable increases in satisfaction metrics, showcasing your commitment to enhancing the quality of life for residents.

Discuss your approach to preparing for board meetings, including agenda setting and ensuring timely distribution of relevant materials. Explain how you facilitate effective communication between board members, residents, and your management team to foster transparency and collaboration in decision-making.

Provide insight into your time management skills by outlining the tools and techniques you utilize to prioritize tasks effectively. Illustrate with an example of a particularly busy period where your time management strategies helped you meet deadlines while maintaining high service standards.

To answer this question, demonstrate your research into Action Property Management's mission, core values, and its impact on the communities served. Share how you align your professional philosophy with their commitment to integrity, excellence, and innovative service.

In your response, choose a challenging project relevant to HOA management and explain the key obstacles faced. Discuss the strategies you used to navigate these challenges, along with the successful outcomes achieved through your leadership and problem-solving skills.

Address this question by discussing various technologies you've implemented or seen implemented in HOA management, such as property management software or communication platforms. Explain how they improved efficiency, transparency, and resident engagement, emphasizing your forward-thinking approach.