Roving General Manager

As a Roving General Manager at Action Property Management, your primary responsibility is to manage luxury high-rise and portfolio communities when needed. This includes overseeing smooth operations during transitions, leading onsite teams, interacting with homeowners, and ensuring exceptional service delivery. You'll need to be adaptive and ready to solve problems as they arise in different communities throughout California.

To qualify for the Roving General Manager position at Action Property Management, candidates should have a high school diploma (a bachelor's degree is preferred) and at least 5 years of HOA property management experience, including a minimum of 3 years in onsite management. It's essential to be familiar with luxury high-rise properties, possess strong communication skills, and have a CMCA certification or the ability to obtain it within 6 months.

Roving General Managers at Action Property Management can expect to travel up to 80% of the time, with assignments ranging from 30 to 90 days across various locations in California. The company covers housing and travel expenses, ensuring you can focus entirely on your role without the burden of costs.

Action Property Management offers a comprehensive benefits package to Roving General Managers that includes a competitive salary between $120,000-$130,000, health benefits (medical, dental, vision), 401(k) with company match, generous paid time off, and support for remote assignments including travel and housing expenses.

Key skills for a successful Roving General Manager at Action Property Management include excellent leadership capabilities, effective problem-solving skills, strong verbal and written communication, time management, and the ability to navigate change smoothly. Having financial acumen regarding budgeting and audits is also vital for maintaining community operations.

When answering this question, provide specific examples of your previous roles in HOA management, emphasizing your leadership experience, the types of communities you've worked with, and any notable achievements or challenges you overcame. Tailor your response to highlight experiences that relate to the Roving General Manager role.

Discuss your leadership style and effective team management strategies, such as clear communication, setting expectations, establishing trust, and motivating team members. Use examplesof how you have successfully managed teams in the past, particularly in a fast-paced or dynamic environment.

Outline your approach to conflict resolution, emphasizing the importance of listening, understanding different perspectives, and facilitating discussions. Provide a specific example of a conflict you navigated successfully, detailing the steps you took to achieve a resolution.

Express your enthusiasm for the Roving General Manager role and how it aligns with your skills and career aspirations. Discuss what excites you about the opportunity to work with Action Property Management, focusing on the company's values, growth, and commitment to excellence in community management.

Mention the logistical and operational challenges that come with managing multiple communities, such as time management and adaptability. Highlight how you prioritize tasks, maintain organization, and ensure all communities receive the attention and support they deserve.

Talk about your initial steps, such as assessing the community's unique needs, meeting with key stakeholders, and reviewing governance documents. Emphasize the importance of establishing rapport with residents and staff to foster trust and collaboration from day one.

Discuss the significance of financial reports in your decision-making processes. Explain how you utilize reports to manage budgets, forecast financial needs, and evaluate the financial health of the associations you oversee.

Choose a specific instance where sudden change occurred, perhaps a new community management structure or unexpected staff turnover. Detail how you assessed the situation, communicated with your team, and what actions you took to ensure stability in operations.

Share your methodologies for actively engaging with residents, such as conducting regular meetings, encouraging feedback, and being available for open communication. Stress your commitment to addressing issues promptly and providing quality service to enhance resident satisfaction.

Use this opportunity to discuss your understanding of Action Property Management's values, culture, and dedication to service. Highlight their longstanding reputation and commitment to ethical management practices, then share how you can contribute to their ongoing success.