Director, IT Infrastructure

Acumatica is a company on a mission. We are a leading innovator in cloud ERP with customers located around the world. But don’t take our word for it—read what analysts like G2 and Info-Tech have to say about us.
Acumatica is a leading provider of cloud business management software that empowers small and mid-size businesses to unlock their potential and drive growth. Built on the world’s best cloud and mobile technology and a unique customer-centric licensing model, Acumatica delivers a suite of fully integrated business management applications, such as Financials, Distribution, CRM, and Project Accounting, on a robust and flexible platform. In an interconnected world, Acumatica enables customers to take full control of their businesses, play to their organizations’ unique strengths, and support their clients by following them anywhere on any device.
Acumatica’s culture is casual and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica’s mission, please visit: http://www.acumatica.com.

Acumatica is looking for a Director, IT Infrastructure in Seattle area to lead global delivery of corporate systems, networks, mobility solutions, data centers, office infrastructure, incident management, change management, productivity applications, messaging, collaboration, audio/visual technology, security operations, and end user services.

Responsibilities:

• Lead and grow existing IT systems team, portfolio and capabilities  

• Establish corporate IT standards, lifecycle management, and policies 

• Define corporate remote computing, VDI, new hire provisioning, endpoint management and mobile device management standards 

• Govern global asset, change, problem and incident management 

• Develop and maintain IT infrastructure strategy 

• Lead the analysis, design and implementation of remote access, third party access, corporate/partner portal identity and access management 

• Adopt and promote architecture principles, standards, and performance criteria 

• Consult with business leaders to streamline operational workflows and case management 

• Protect company and customer data according to relevant compliance laws  

• Establish “As Built” and “Future State” documentation for corporate infrastructure 

• Collaborate and drive alignment with cross-functional technical solution stakeholders  

• Balance investments and risk to optimize company value in a 2-year time horizon 

• Lead the implementation of zero trust security principles and systemic enforcement of security policies 

Qualifications:

• Bachelor's degree or equivalent experience in IT, MIS, Engineering, Computer Science, or Business. 

• 5+ years of experience as a global IT functional leader (2000+ users), hands on configuration and design. 

• Certifications/professional affiliation: Microsoft, Cisco, Data Dog, RingCentral, AWS, Atlassian 

• Knowledge of networking, SASE, MDM, DLP, encryption, identity, DNS, email, collaboration technology, case/major incident management, enterprise architecture, performance management, operations, databases, AI tools, contact center technology, data center management, power systems, HVAC, and building access systems 

• Ability to lead cross functional global teams, break down silos, make meaningful progress without guidance, organize without direct authority, and influence at VP level and below 

• Ability to incorporate industry best practices, benchmarking, and objectively lead recommendations transparently 

• Management acumen in planning, hiring, employee development, and budgeting  

• Ability to organize global workforce, teams and projects with little direction 

• Ability to present to cross functional and executive audiences 

• Leadership ability and executive presence 

• Deals with conflict constructively and dispassionately 
• Up to 20% domestic and international travel 
• Work is generally performed at our Bellevue office (hybrid) with occasional travel and critical meetings 
• Sedentary work (exerting up to 10 lbs. of force occasionally and involving sitting most of the time with occasional standing and walking) 

Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected]. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

For this role, the salary range is $190,000-$225,000 annually. This range represents the low and high end of the salary range for this job and may vary based on location. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and other relevant elements.

At Acumatica, certain roles are eligible for additional rewards, including annual bonus and stock for full-time employees. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. Benefits/perks listed here may vary depending on the nature of your employment with Acumatica and the country where you work.

US-based employees:

• Gain access to healthcare benefits (Medical- one plan 100% ER paid), dental and vision insurance for you and your dependents);
• Employer paid Short-term/Long-term Disability and Basic life insurance;
• 401(k) plan and company match;
• 15 days of PTO (paid time off);
• 5 sick days;
• 9 paid holidays
• 3 Floating Holidays;
• Paid Parental leave