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Retail Parts Pro Store 6851

Job Description

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.


What is a Retail Parts Pro?

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.
Primary Responsibilities
• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)
Secondary Responsibilities
• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.
Success Factors
• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY
Essential Job Skills Necessary for Success as a Retail Parts Pro
• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed
Prior Experience that Sets a Retail Parts Pro up for Success
3-5 years of prior automotive parts experience
Proven sales ability with past experience in fulfillment of customer transactions
Education

Certificates, Licenses, Registrations

Must have a valid driver's license
ASE certification preferred, but not required
Physical Demands


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

California Residents click below for Privacy Notice:

Average salary estimate

$45000 / YEARLY (est.)
min
max
$40000K
$50000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Retail Parts Pro Store 6851, Advance Auto Parts

Are you passionate about the automotive industry and skilled in customer service? If so, consider the Retail Parts Pro position at Store 6851, located at 1431 W Bristol Rd, Flint, MI. This professional-level sales job is perfect for those who thrive in a fast-paced environment and enjoy helping DIY customers. As a Retail Parts Pro, you will be equipped with expert knowledge of store systems, automotive parts, and the processes that aid our customers in troubleshooting their car needs. You'll be the go-to person for identifying, sourcing, and recommending car parts, ensuring customers leave satisfied and empowered. Whether it’s through engaging in person or over the phone, your role will revolve around providing top-notch customer service while achieving sales goals. You'll also manage a variety of DIY services, including battery installations and wiper replacements. Your expertise in automotive systems will be essential to guide customers through their projects. At Store 6851, we value friendly communication and teamwork, and we look forward to seeing how you can elevate our customers' experiences and keep the store operating smoothly. Join us and be part of a company that puts its employees and customers first!

Frequently Asked Questions (FAQs) for Retail Parts Pro Store 6851 Role at Advance Auto Parts
What responsibilities does a Retail Parts Pro at Store 6851 have?

As a Retail Parts Pro at Store 6851, your primary responsibilities include providing top-notch customer service through GAS2 selling experiences during customer visits and phone interactions, achieving sales goals, managing DIY services like battery installations, and maintaining high store appearance standards. You'll also assist in store inventory processes and ensure cleanliness throughout the store. Your expertise in automotive parts and systems will empower you to provide tailored recommendations to DIY customers.

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What qualifications are needed to become a Retail Parts Pro at Store 6851?

To become a Retail Parts Pro at Store 6851, candidates should have 3-5 years of prior automotive parts experience, a valid driver's license, and strong customer service skills. While ASE certification is preferred, it is not mandatory. Key skills include communication in English (Spanish is a plus), proficiency in Microsoft software, and strong organizational abilities. A foundational knowledge of automotive systems and the capability to perform basic math are also essential.

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What does the work environment look like for a Retail Parts Pro at Store 6851?

The work environment for a Retail Parts Pro at Store 6851 is dynamic and customer-focused, combining retail sales with technical support. You will engage with customers, assist with projects, and manage inventory, all while ensuring that the store maintains a clean and organized atmosphere. The role requires flexibility, as you might work various shifts including days, evenings, and weekends, fostering a strong team environment where collaboration and communication are key.

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How does Store 6851 support the career growth of its Retail Parts Pros?

Store 6851 is committed to the professional development of its Retail Parts Pros through ongoing training opportunities and career advancement paths. Employees are encouraged to enhance their skills further, with options available for gaining certifications and additional automotive knowledge. This focus on growth not only benefits individuals but also enhances the store’s overall performance and customer satisfaction.

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What customer service skills are important for a Retail Parts Pro at Store 6851?

Important customer service skills for a Retail Parts Pro at Store 6851 include strong communication abilities, empathy, and the capability to build rapport with customers. Additionally, problem-solving skills to assist with their DIY projects, listening actively to their needs, and offering tailored automotive solutions are key aspects of delivering an exceptional customer experience. Being friendly and patient will also help in fostering loyalty among our diverse customer base.

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Common Interview Questions for Retail Parts Pro Store 6851
What experience do you have in automotive parts sales as a Retail Parts Pro?

In an interview, highlight specific roles you've had in automotive parts sales, showcasing your experience with customer interactions, sales strategies, and how your knowledge of automotive systems has directly impacted sales performance and customer satisfaction. Provide specific examples of challenges faced and how you overcame them, which demonstrates your analytical and problem-solving skills.

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How do you ensure excellent customer service in your role as a Retail Parts Pro?

To answer this, discuss your approach to understanding customer needs, your communication style, and any tools or strategies you utilize to ensure their satisfaction. Mention techniques like active listening, providing informative answers, and following up with customers to ensure their issues are resolved appropriately.

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Can you describe a time when you had to troubleshoot a complex automotive problem?

When addressing this question, provide a specific example where you successfully diagnosed a complicated automotive issue. Explain the steps you took to identify the problem, the resources you utilized, and how you communicated the solution to the customer, showcasing your technical knowledge and customer handling skills.

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How do you manage your time effectively while juggling multiple tasks as a Retail Parts Pro?

This question is an opportunity to discuss your organizational skills. Talk about any prioritization systems you utilize, your daily routines, and how you stay focused under pressure. Concrete examples of how this has led to improved efficiency can add weight to your answer.

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What do you consider to be the most critical knowledge areas for a Retail Parts Pro?

Emphasize the importance of understanding automotive systems and having up-to-date knowledge of parts and products. Discuss how this knowledge enables you to provide effective solutions and recommendations, and be ready to provide examples of how your expertise has benefited customers in the past.

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How do you handle difficult customers in your role as a Retail Parts Pro?

For this question, share your approach to de-escalation and customer service principles. Give examples of specific instances where you've successfully turned a negative experience into a positive outcome by remaining calm, listening to their concerns, and finding a resolution that satisfies both the customer and the company.

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What steps do you take to stay informed about products and automotive technology?

Explain how you proactively research industry trends, participate in training sessions, engage with peers, or utilize company resources. Show your enthusiasm for continuous learning and how it translates into superior service and product knowledge for your customers.

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Why do you want to work at Store 6851 as a Retail Parts Pro?

Focus on your passion for the automotive industry, your alignment with the company values, and how Store 6851 uniquely positions itself in the market. Discuss aspects of the company's culture or reputation that resonate with you and how you envision growing within the company.

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What techniques do you use to meet and exceed sales goals?

Discuss specific sales techniques that have worked for you, such as upselling, creating product bundles, or personalized customer engagement approaches. Illustrate your methods with examples that demonstrate measurable results in past roles, emphasizing how these experiences will benefit Store 6851.

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Can you explain your experience with inventory management as a Retail Parts Pro?

Share your familiarity with inventory systems and procedures. Talk about specific practices you've implemented to ensure stock accuracy, reduce errors, and manage inventory levels effectively. Your answer should reflect a comprehensive understanding of the significance of inventory management in supporting customer needs and sales performance.

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Founded in Roanoke, VA in 1932, Advance Auto Parts is a leading automotive aftermarket parts provider that serves both professional installer and do-it-yourself customers. Our family of companies operate more than 5,100 stores across the United S...

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DATE POSTED
April 13, 2025

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