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Client Account Manager Water - Calgary

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is actively seeking a creative, highly talented Client Account Manager to assist in supporting our Municipal Infrastructure projects with a focus on Water, Wastewater and Conveyance.  This is a full-time position based in our Calgary, AB office.

The responsibilities of this position include, but are not limited to, those listed below:

  • Identify upcoming municipal infrastructure pursuits with emphasis on the municipal water/wastewater/conveyance markets that are consistent with AECOMs water business line and growth strategy.
  • Serve as AECOMs primary point of contact with clients, and continually considering how clients can best be served by AECOM and ensuring high-quality service is provided.
  • Understand AECOMs obligations on current client contracts.
  • Regularly meet with client staff from multiple levels of the client’s organization to obtain feedback on AECOM's performance and identify opportunities.
  • Monitor client satisfaction and addresses performance issues.
  • Ensure public sector clients become a sustainable source of repeat business.
  • Develop marketing and client capture strategies.
  • Lead the proposal development process including Statement of Qualifications, Technical Proposals and Presentations
  • Manage, support and/or lead project teams on the design of water and sanitary sewer conveyance systems; municipal water and wastewater treatment facilities; infrastructure condition assessment and rehabilitation; master planning, and other studies.

 

 

Qualifications

Minimum Requirements:

  • Bachelor's Degree + 10 years of relevant experience or demonstrated equivalency of experience and/or education
  • Proven water, wastewater or conveyance planning, design, and/or construction experience.
  • Must have business development experience and knowledge in at least one of the following: water or wastewater treatment, conveyance systems, planning studies, condition assessments, rehabilitation and repair projects

Preferred Qualifications:

  • Degree in Civil or related Engineering discipline preferred
  • Proven track record with client account management, relationship development, brand elevation, project pursuit execution, and engineering/technical sales.
  • Experience in the full spectrum of client service, starting with positioning activities, proposal development, and delivery of project designs.
  • Exceptional technical skills and experience managing/delivering municipal infrastructure projects would be an asset
  • Desire to serve and lead in a deliberate and focused, yet fast-paced team environment.
  • Familiarity and experience in Project Management and Contract Administration and complex work environment
  • P.Eng licensure is an asset

Additional Information

  • Sponsorship for Canadian employment authorization is not available for this position.

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

 

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.

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Average salary estimate

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What You Should Know About Client Account Manager Water - Calgary, AECOM

Are you a driven professional with a passion for water infrastructure? AECOM is looking for a talented Client Account Manager Water in Calgary, AB to join our vibrant team! Here at AECOM, we believe in the power of innovation and collaboration to create transformative solutions for the world’s most complex challenges. As the Client Account Manager, you’ll be the primary point of contact for our municipal infrastructure projects, focusing on water and wastewater systems. Your role will involve identifying new client opportunities, ensuring high-quality service delivery, and constantly finding ways to exceed client expectations. You will have the chance to connect with clients at all levels, gathering essential feedback to refine our services and ensuring continued success through repeat business. Leading proposal developments and managing project teams are just some of the exciting challenges you'll face. With at least 10 years of relevant experience and expertise in water and wastewater treatment or conveyance systems, you’ll play a critical role in shaping how AECOM serves our community. You’ll also benefit from a flexible work environment—choose between working from our Calgary office or remotely, while enjoying industry-leading resources and support. At AECOM, your ideas will be valued as we all strive together to make a significant positive impact on the world. Come join us and let’s create a better tomorrow together!

Frequently Asked Questions (FAQs) for Client Account Manager Water - Calgary Role at AECOM
What are the main responsibilities of the Client Account Manager Water at AECOM in Calgary?

The Client Account Manager Water at AECOM in Calgary plays a crucial role in overseeing municipal infrastructure projects related to water and wastewater systems. Responsibilities include identifying upcoming projects, serving as the primary liaison for clients, gathering feedback on service performance, and ensuring client satisfaction. You'll also be involved in business development, proposal management, and leading project teams to ensure successful delivery of engineering solutions.

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What qualifications are needed for the Client Account Manager Water position at AECOM?

To qualify for the Client Account Manager Water position at AECOM, candidates should possess a Bachelor’s Degree in a relevant field and have at least 10 years of experience in the water or wastewater sector. Proven experience in project management, client account management, and the technical aspects of conveyance systems or treatment processes is essential. Additional preference is given to candidates with a Civil Engineering degree and P.Eng licensure.

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How does AECOM support career growth for the Client Account Manager Water role?

AECOM is dedicated to fostering professional development, offering various training, mentorship, and leadership opportunities. As a Client Account Manager Water, you'll have the flexibility to work remotely or from the Calgary office, allowing you to balance work and personal growth effectively. The company's strong commitment to diversity, equity, and inclusion creates an environment conducive to learning and innovation.

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What is the work environment like for the Client Account Manager Water at AECOM?

The work environment for the Client Account Manager Water at AECOM is dynamic and supportive, encouraging collaboration and innovation. Employees can choose between hybrid options, allowing flexibility in choosing where to work. AECOM fosters a culture of respect and inclusivity, ensuring every team member can thrive while contributing towards a common goal of delivering impactful projects.

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What is the impact of the Client Account Manager Water's work on the community at AECOM?

The work performed by the Client Account Manager Water at AECOM has a lasting impact on the community by contributing to sustainable municipal infrastructure projects. Through careful management of water and wastewater systems, you'll help ensure clean water access, effective wastewater treatment, and overall environmental stewardship, facilitating better living conditions for residents and creating a legacy for future generations.

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Common Interview Questions for Client Account Manager Water - Calgary
Can you describe your experience in managing municipal water or wastewater projects?

In responding to this question, highlight specific projects you have managed, detailing your role, challenges faced, and how you achieved successful outcomes, particularly in terms of client satisfaction and meeting project goals.

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How do you ensure effective communication with clients throughout a project?

Discuss your strategies for regular check-ins, setting clear expectations, and maintaining transparency. Emphasize how you adapt your communication style to meet different client needs and levels within their organization.

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What business development strategies have you implemented in previous roles?

Outline specific strategies you've used to identify and capture new business opportunities, such as building relationships, leveraging networking events, or creating tailored marketing materials that resonate with prospective clients.

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How do you handle conflicts or performance issues with clients?

Describe your approach to conflict resolution, focusing on open dialogue, active listening, and finding mutually beneficial solutions. Provide an example of a past situation where you successfully navigated a challenge.

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What methods do you use to measure client satisfaction?

Explain the tools and metrics you've employed to assess client feedback, how you analyze this data to improve services, and the importance of using client feedback to drive continuous improvement in project delivery.

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Can you discuss a particularly successful proposal you developed?

Detail the proposal process from inception to submission. Highlight how you collaborated with team members, tailored the proposal to align with client needs, and the impact it had on securing the project.

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What role does team collaboration play in your project management style?

Discuss the importance of collaboration in achieving project milestones. Share examples of how you foster a collaborative team environment and encourage diverse input for better outcomes.

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What do you think are the current trends affecting the water and wastewater industry?

Share your insights into emerging technologies, regulatory changes, and sustainability practices influencing the industry. Articulate how you would position AECOM to leverage these trends for client benefit.

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How do you prioritize tasks when managing multiple projects?

Explain your prioritization strategies, such as using project management tools, delegating tasks, and maintaining an organized workflow to ensure timely project delivery without compromising quality.

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Why do you want to work at AECOM as a Client Account Manager Water?

Demonstrate your alignment with AECOM’s mission and values by discussing your passion for infrastructure improvements, client service excellence, and your desire to contribute positively to the community through impactful projects.

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As the world’s trusted infrastructure consulting firm, we’re committed to managing our business with the utmost responsibility and to always strive for better – whether by reducing emissions, creating social value or diversifying our senior leader...

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Full-time, hybrid
DATE POSTED
December 5, 2024

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