Account Director - job 1 of 2

As an Account Director at RAPP New York, your primary responsibilities revolve around strategically managing client relationships, ensuring satisfaction, and leading the engagement roadmap. You'll implement growth strategies by developing detailed scopes of work and leading quarterly business reviews. Additionally, you'll oversee account profitability and guide multidisciplinary teams to deliver best-in-class marketing solutions tailored to our clients’ needs.

To qualify for the Account Director role at RAPP New York, candidates should possess 8-10 years of experience with a solid 4-6 years in a management capacity, preferably in digital marketing or advertising. A Bachelor’s Degree or equivalent experience is required. Previous experience in healthcare and CRM systems, paired with a strong understanding of marketing technology platforms, will also set you apart.

The ideal Account Director at RAPP New York will exhibit exceptional leadership, interpersonal skills, and a strong ability to mentor others. Proficiency in strategic planning and problem-solving is critical, as is the capacity to build trust with clients through transparency and effective communication. You should also have experience with multi-channel marketing programs to drive customer acquisition and retention.

RAPP New York fosters a culture of continuous learning and development for Account Directors. You'll have access to mentorship opportunities, training programs, and a structured pathway for professional advancement, all designed to enhance your skills and propel your career forward. We prioritize the growth of our team's talent because we believe that their success drives our overall achievements.

The Account Director role at RAPP New York comes with a comprehensive benefits package that includes health, vision, and dental insurance, a 401(k) plan, and stock options. You’ll also enjoy flexible working arrangements, paid parental leave, and personal days, along with positive activism days to encourage engagement with social causes.

For the Account Director position at RAPP New York, the estimated salary ranges from $130,000 to $155,000. This is reflective of the NYC market and takes into consideration several factors including your skills, experience, and certifications. At RAPP, we value competitive compensation and are open to discussing your unique qualifications.

RAPP New York is deeply committed to fostering a diverse and inclusive workplace environment. We implement practices that emphasize individuality and ensure all team members feel valued and respected. Our efforts are reflected in our hiring practices, training programs, and the overall support we offer to cultivate a culture of equity and collaboration.

In addressing your experience with client management, focus on specific examples where your strategic approach enhanced client satisfaction and fostered trust. Highlight instances where you’ve conducted successful quarterly business reviews or negotiated scopes of work to improve client engagement.

When discussing strategies for organic growth, detail methodologies you implement, such as leveraging data insights or optimizing marketing channels. Give examples of how your interventions have successfully opened new revenue streams for past clients.

Share your conflict-resolution tactics, including how you approach disagreements transparently and collaboratively. Emphasize your commitment to maintaining client trust while efficiently navigating challenges and finding mutually beneficial solutions.

To ensure quality delivery, talk about the frameworks or processes you’ve implemented for accountability among your team members. Mention any feedback mechanisms where team members can learn and grow from critiques relating to strategies and deliverables.

Discuss the importance of leading by example, fostering a culture of excellence, and supporting your team in achieving their goals. Highlight how your leadership qualities enable you to mentor talent, encouraging a collaborative atmosphere that drives results.

When asked about your experience with marketing technology, discuss specific platforms you've worked with and detail how you utilized these tools to enhance client marketing efforts. Emphasize your comfort level in integrating data and executing campaigns across digital spaces.

Identify key performance indicators that are relevant to client health and business objectives. Discuss how you assess account performance holistically—considering both top-line growth and profit margins—and adjust strategies accordingly.

Detail what resources you refer to stay informed about industry developments, such as subscribing to relevant publications, attending professional seminars, or leveraging networking opportunities. Being proactive in education demonstrates your commitment to your role.

Provide an example illustrating your mentorship approach, focusing on the development of talent. Discuss the techniques you used to guide team members towards success and how that contributed positively to the team and broader organizational goals.

Mention the significance of communication, trust, and delivering consistent value in building long-term client relationships. Support your answer with real-life examples where you've fostered such relationships through strategic engagement and effective performance.