Senior Solutions Engineer

As a Senior Solutions Engineer at Affinity, you'll engage in pivotal tasks such as providing technical support for sales opportunities, conducting product demonstrations, and leading pre-sales discussions. Your expertise will also extend to crafting RFP responses and collaborating closely with the sales team to strategize effectively. This role will require you to handle technical objections and ensure our offerings are accurately positioned in front of potential clients.

To be considered for the Senior Solutions Engineer position at Affinity, you'll need a Bachelor's degree in Computer Science or a related technical field, along with at least 3 years of hands-on experience in systems engineering or technical support. Strong communication skills, problem-solving abilities, and knowledge of the private capital industry are essential. While specific experience in tech-related tasks is a must, Affinity encourages diverse candidates to apply even if their background doesn't perfectly match the requirements.

At Affinity, the culture is centered around learning, collaboration, and the well-being of employees. As a Senior Solutions Engineer, you'll be joining a team that values personal connections and creativity, fostering an environment where everyone’s contributions are recognized. You can enjoy benefits like comprehensive medical insurance, flexible personal days, virtual team events, and a strong support system for your professional development.

The Senior Solutions Engineer plays a critical role in business growth at Affinity by aligning technical solutions with customer needs, which in turn increases sales close rates and customer retention. By effectively articulating the value of our products and facilitating meaningful discussions during the pre-sales phase, you help to cultivate strong relationships that directly impact our overall success.

The salary range for the Senior Solutions Engineer position at Affinity ranges from $93,600 to $158,000 USD, reflecting a competitive package that may also include performance-based commissions. Compensation can vary based on an individual's experience, geographical location, and skill set, ensuring a fair and equitable pay structure for every candidate.

When answering this question, it's important to highlight specific examples from your past roles where you solved technical problems or provided exceptional support. Emphasize any situations where your input led to improved customer satisfaction or closed more sales, linking it back to how this experience prepares you for the Senior Solutions Engineer role at Affinity.

When answering, focus on your preparation process, your understanding of the audience's needs, and how you tailor the presentation accordingly. Mention any specific techniques you use to engage your audience and address their questions, linking your response back to the importance of demonstrating value at Affinity.

Discuss your approach to understanding the customer’s objections, asking clarifying questions, and then addressing those concerns with relevant technical details. Highlight the importance of building trust and rapport in the conversation, showcasing your ability as a Senior Solutions Engineer to reassure prospective clients about technical aspects.

Provide a well-rounded overview of essential security frameworks and data privacy laws relevant to the industry. Mention how these aspects are crucial in the role of a Senior Solutions Engineer, particularly in addressing customer concerns and completing RFPs for Affinity.

Select a specific example where you faced a significant challenge and outline the steps you took to resolve it. Use the STAR method (Situation, Task, Action, Result) to structure your response, emphasizing your problem-solving skills and how this experience strengthens your candidacy for the Senior Solutions Engineer role.

Explain your time management strategies, such as using project management tools, setting priorities based on deadlines and impact, and communicating regularly with your team. Provide examples to illustrate how you successfully managed overlapping responsibilities in the past.

Express your enthusiasm for the role and connect it to your interests in the industry and the values of Affinity. Discuss how you see yourself contributing to the team’s success and your eagerness to work with innovative products that drive relationship intelligence.

Talk about the resources you utilize, such as industry publications, professional networks, and conferences, to stay abreast of the latest developments. Emphasize your commitment to continuous learning and how this aligns with Affinity’s value of being obsessed with learning.

Highlight how collaboration not only fosters innovation but also enhances problem-solving by bringing different perspectives together. Draw from past experiences where teamwork made a significant difference in achieving project goals, which is crucial for a Senior Solutions Engineer at Affinity.

Describe the steps you took in crafting a comprehensive SOW, including gathering requirements, stakeholder consultation, and ensuring alignment with project goals. Highlight any successful outcomes that resulted from your work, showcasing the skills necessary for the Senior Solutions Engineer position.