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Leasing Consultant - 25% Rent Discount

Company Description

Who We Are

AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents.

Job Description

Our Leasing Consultants are top sales performers, creating moments that matter for our current and future residents. If you are an ambitious sales professional, who rises to a challenge and takes pride in consistently exceeding your goals, we want you on our team!

What We Offer

AIR offers attractive compensation packages that reward performance including:

  • Unlock your earning potential with an expected total annual compensation ranging from $52,000 to $74,000+ featuring a competitive base salary of $20 to $21 per hour, and lucrative commission opportunities. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
    • Multiple opportunities to increase commission per lease including:
      • Exceeding monthly goalTiers to increase percentage of total lease value earned per lease
      • Higher rent ratesUpdated finishes, larger floorplan, better view, etc.
      • Longer lease terms18-month or longer vs. the standard 12-month length
  • 25% Rent Discount at any AIR community.
    • Option to live onsite with zero commute or at a nearby AIR community.
  • Possible Extended Time Off (depending on business need) to enjoy a Winter Break after peak season has ended.
    • You will keep all your benefits (including your 25% rent discount) during this unpaid break while you refresh and recharge during the holiday season! During your time off the opportunities are endless; take vacations, follow passions, spend time with loved ones, volunteer, or take a seasonal holiday job. Then, come the start of peak season, be ready to return and do it all again!

Where You Will Work

You will lease apartments onsite at Laurel Crossing, our 418-unit apartment community located in San Mateo, CA! 
Check them out for yourself here: https://www.laurelcrossingapthomes.com/

What You Will Do

  • Follow AIR's sales process including prompt follow-up with active prospects, scheduling and conducting tours to sell the value of your unique community and to help prospects find their new home at AIR.
  • Maintain a track record of consistently meeting or surpassing monthly leasing goals.
  • Deliver exceptional customer service to our residents, creating moments that matter at every opportunity. 
  • Provide leasing support to all communities within the AIR portfolio as needed.
  • Contribute to community marketing efforts.
  • Adhere to Fair Housing Laws and Regulations

Qualifications

Who You Are

  • Goal-Driven and Delight in going above and beyond to provide a great customer service experience
  • Adaptable to Fast Pace and Shifting Priorities
  • Nimble problem-solver
  • Collaborative Team Player

What You Have

  • Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals.
  • 2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.).
  • Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
  • A reliable mode of transportation.
  • Flexible schedule with availability to work during our office hours. Typical schedule will be Tuesday – Saturday, 10:00am – 6:30pm (hours may vary based on community and season).
  • Ability to read, write, and speak English.

Additional Information

Benefits

  • Paid time off including vacation, sick time, and 11 holidays.
  • Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
  • 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
  • 401(k) plan with employer contribution.
  • Paid parental leave of up to 16 weeks.
  • Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
  • 15 hours of paid time annually for community service.
  • Commuter benefits and pet insurance.
  • Consumer discounts on various products and services.
  • Opportunities for ongoing professional development, leadership training, and career growth.

Application Deadline: The initial deadline for applications is 03/11/2025. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.

AIR will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the California Fair Chance Act and the Los Angeles Fair Chance Ordinance.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Average salary estimate

$63000 / YEARLY (est.)
min
max
$52000K
$74000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Leasing Consultant - 25% Rent Discount, AIR Communities

Join AIR Communities as a Leasing Consultant and unlock your potential in the vibrant city of San Mateo, CA! At AIR, we pride ourselves on managing best-in-class apartment communities, and we're on the lookout for passionate individuals who can bring exceptional customer service and sales skills to our team. As a Leasing Consultant, you will be the face of our Laurel Crossing community, engaging with potential residents and showcasing everything that makes our apartments a great place to call home. You'll earn a competitive base salary between $20 to $21 per hour and enjoy the thrill of lucrative commission opportunities that can elevate your total earnings to an impressive range of $52,000 to $74,000+. Plus, you'll get to enjoy a 25% rent discount at any AIR community, along with the possibility of living onsite to eliminate your commute! Your role will entail following AIR's sales process, creating lasting moments for residents, and contributing to marketing efforts—all while maintaining a friendly and professional demeanor. We seek energetic applicants with a solid background in customer service or sales, who are ready to thrive in a fast-paced environment. If you’re adaptable, enjoy teamwork, and are ready to take on challenges, we want you to be part of our dynamic team at AIR Communities!

Frequently Asked Questions (FAQs) for Leasing Consultant - 25% Rent Discount Role at AIR Communities
What are the responsibilities of a Leasing Consultant at AIR Communities?

As a Leasing Consultant at AIR Communities, your core responsibilities will include engaging with prospects, conducting property tours, and showcasing the unique features of our Laurel Crossing apartments. You will also follow up with active prospects and work toward consistently exceeding monthly leasing goals while delivering exceptional customer service to both current and future residents.

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What qualifications do I need to apply for the Leasing Consultant position at AIR?

To apply for the Leasing Consultant position at AIR Communities, you should have at least two years of experience in a customer service role within fast-paced environments such as hospitality, retail, or sales. A strong commitment to providing great customer experiences and the ability to communicate effectively in English are essential. Additionally, a flexible schedule and reliable transportation are necessary to meet the position's demands.

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How does the commission structure work for Leasing Consultants at AIR Communities?

The commission structure for Leasing Consultants at AIR Communities rewards performance in multiple ways. You can increase your commission based on exceeding monthly leasing goals, securing longer lease terms, or closing leases at higher rent rates for desirable apartments. This structure is designed to help you maximize your earning potential!

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What benefits do Leasing Consultants receive at AIR Communities?

Leasing Consultants at AIR Communities enjoy a comprehensive benefits package that includes paid time off, medical and dental insurance, a 401(k) plan with employer contributions, and a 25% rent discount at any AIR community. Additional perks include tuition assistance, community service hours, and opportunities for ongoing professional development.

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What is the work schedule for a Leasing Consultant at AIR Communities?

The typical work schedule for a Leasing Consultant at AIR Communities is Tuesday through Saturday from 10:00 AM to 6:30 PM. This schedule may vary based on community needs and peak seasons, providing flexibility for life outside of work.

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Common Interview Questions for Leasing Consultant - 25% Rent Discount
How do you handle difficult customers as a Leasing Consultant?

When handling difficult customers, it's important to remain calm and empathetic. Listen actively to their concerns, acknowledge their feelings, and offer practical solutions that align with AIR Communities' policies. Sharing a personal experience where you successfully resolved a similar issue can showcase your problem-solving skills convincingly.

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Can you describe your experience in a sales environment?

Talk about your previous roles related to sales, highlighting specific achievements such as meeting or exceeding targets. Use quantitative data where possible, like percentage increases in sales or customer satisfaction ratings. This demonstrates your ability to drive results, an essential quality for a Leasing Consultant at AIR Communities.

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What strategies would you use to market our properties effectively?

Effective marketing strategies can include utilizing social media platforms, creating engaging content, and hosting community events to attract potential residents. Emphasize your creativity and your ability to tailor marketing messages to resonate with specific target audiences, aligning with AIR's values.

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Why do you want to work as a Leasing Consultant at AIR Communities?

Express your alignment with AIR's mission of providing excellent customer service and creating moments that matter for residents. You could mention your passion for the real estate industry and your excitement about contributing positively to a community-centric organization like AIR Communities.

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How do you prioritize your tasks when leasing apartments?

Prioritizing tasks involves assessing the urgency and importance of each responsibility. Describe your approach to balancing immediate responsibilities, like following up with leads, with longer-term goals, such as community marketing initiatives, to show your ability to manage your time effectively.

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What do you think makes an apartment community desirable to potential renters?

Factors such as location, amenities, community atmosphere, and responsive management are crucial in making an apartment community attractive. Discuss your understanding of what potential residents value and how you would communicate these aspects to prospects during tours and interactions.

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How would you deal with a situation where you are not meeting your leasing goals?

Addressing this situation involves self-reflection and seeking feedback. You could discuss what steps you'd take, such as analyzing your leasing strategies, engaging with senior team members for advice, and adapting your approach. This shows your willingness to learn and improve, key traits for a Leasing Consultant at AIR Communities.

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What does exceptional customer service mean to you?

Exceptional customer service means going above and beyond to fulfill customer needs, ensuring a positive experience from the first interaction through the entire leasing journey. It includes actively listening, providing tailored solutions, and creating a welcoming environment, which are all integral aspects of the Leasing Consultant role at AIR Communities.

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Can you tell us about a time when you exceeded a customer’s expectations?

Share a specific example from your past roles where your proactive approach or creativity led to a positive outcome for a customer. Highlight the steps you took and the results to show how this experience will translate into your role as a Leasing Consultant at AIR Communities.

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How do you stay motivated in a sales-driven environment?

Staying motivated in a sales-driven environment requires setting personal goals, celebrating successes, and maintaining a positive mindset. Discuss your methods for remaining driven, such as tracking your progress and surrounding yourself with supportive team members, which can resonate well with AIR Communities' collaborative culture.

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Apartment Income REIT Corp., also known as AIR Communities, owns and operates apartment communities throughout the United States. AIR Communities manages properties professionally in the majority of major markets, including Boston, Philadelphia, L...

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