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Leasing Consultant

Company Description

AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents.

Job Description

Our Leasing Consultants are top sales performers, creating moments that matter for our current and future residents. If you are an ambitious sales professional, who rises to a challenge and takes pride in consistently exceeding your goals, we want you on our team!

What We Offer

AIR offers attractive compensation packages that reward performance including:

  • Unlock your earning potential with an expected total annual compensation ranging from $35,000 to $112,000+ featuring a competitive base salary and high volume, lucrative commission opportunities. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
    • Multiple opportunities to increase commission per lease including:
      • Longer lease term18-month or longer vs. the standard 12-month length
      • Higher rent rate unitUpdated finishes, larger floorplan, better view, etc.
      • Exceeding monthly goalSeveral tiers to increase percentage of total lease value earned per lease
  • 25% Rent Discount at any AIR community.
    • Option to live onsite with zero commute or at a nearby AIR community.
  • Extended Time Off to enjoy a Winter Break after peak season has ended.
    • You will keep all your benefits (including your 25% rent discount) during this unpaid break while you refresh and recharge during the holiday season! During your time off the opportunities are endless; take vacations, follow passions, spend time with loved ones, volunteer, or take a seasonal holiday job. Then, come the start of peak season, be ready to return and do it all again!

Where You Will Work

You will lease apartments onsite at Residences at Capital Crescent Trail, our modern 250+-unit apartment community located in Bethesda, MD.! 
Check them out for yourself here: The Residences at Capital Crescent Trail - Apartments in Chevy Chase, MD - Home
The Location: Capital Crescent Trail is nestled perfectly between Chevy Chase and Bethesda, offering brand-new homes in a close-knit community.  Stroll, jog, or bike down the picturesque Capital Crescent Trail and see why it is the most popular trail in Montgomery County. Located close to all that DC has to offer!

What You Will Do

  • Follow AIR's sales process including prompt follow-up with active prospects, scheduling and conducting tours to sell the value of your unique community and to help prospects find their new home at AIR.
  • Maintain a track record of consistently meeting or surpassing monthly leasing goals.
  • Deliver exceptional customer service to our residents, creating moments that matter at every opportunity. 
  • Provide leasing support to all communities within the AIR portfolio as needed.
  • Contribute to community marketing efforts.
  • Adhere to Fair Housing Laws and Regulations

Qualifications

Who You Are

  • Goal-Driven and Sales-Motivated
  • Adaptable to Fast Pace and Shifting Priorities
  • Customer Experience Focused
  • Collaborative Team Player

What You Have

  • 1+ year sales and customer service experience including reaching sales goals in a fast-paced environment (e.g., property management, hospitality, retail, or restaurant).
  • Demonstrated success in goal setting/achievement and following a sales process.
  • Excellent customer service skills to address current and future resident needs.
  • Flexible schedule with availability to work during our office hours. 
  • Reliable transportation.
  • Proficient in reading, writing, and speaking English. 

Additional Information

Benefits

  • Paid time off including vacation, sick time, and 11 holidays.
  • Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
  • 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
  • 401(k) plan with employer contribution.
  • Paid parental leave of up to 16 weeks.
  • Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
  • 15 hours of paid time annually for community service.
  • Commuter benefits and pet insurance.
  • Consumer discounts on various products and services.
  • Opportunities for ongoing professional development, leadership training, and career growth.

What You Need to Know

Application Deadline: The initial deadline for applications is 04/15/2024. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Average salary estimate

$73500 / YEARLY (est.)
min
max
$35000K
$112000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Leasing Consultant , AIR Communities

AIR Communities is on the lookout for a highly motivated Leasing Consultant to join our vibrant team at the Residences at Capital Crescent Trail in beautiful Bethesda, MD! As a Leasing Consultant, you won't just be filling apartments; you'll be creating memorable experiences for our future residents by helping them find their perfect home. If you're a sales-savvy individual who thrives on exceeding your targets while maintaining a positive, upbeat approach to customer service, then this is the place for you! With an attractive compensation package that can range from $35,000 to over $112,000 annually, including lucrative commission opportunities, your hard work will truly pay off. Not only will you enjoy a competitive base salary, but you’ll also have perks like a 25% rent discount at any of our AIR communities, and even the option to live onsite! At AIR, we believe in work-life balance as well. After our peak season, enjoy extended time off to recharge, allowing you to travel, volunteer, or simply unwind. Your responsibilities will include following our structured sales process, maintaining strong connections with prospects, and consistently achieving leasing goals. If you're a team player with a year or more of sales and customer service experience and a genuine passion for creating meaningful moments for residents, we would love to have you on board! Come be a part of our community-focused team and make a difference every day!

Frequently Asked Questions (FAQs) for Leasing Consultant Role at AIR Communities
What are the key responsibilities of a Leasing Consultant at AIR Communities?

As a Leasing Consultant at AIR Communities, your main responsibilities include conducting property tours, engaging with prospective residents to sell the value of our communities, following our structured sales process, and maintaining a record of achieving leasing goals. You will also be expected to provide top-notch customer service and support marketing efforts within our portfolio.

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What qualifications do I need to apply for the Leasing Consultant position at AIR Communities?

To apply for the Leasing Consultant role at AIR Communities, you need at least one year of sales and customer service experience, excellent communication skills in English, and the ability to work in a fast-paced environment. Demonstrated success in achieving sales goals and a friendly, adaptable demeanor will also serve you well in this position.

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What type of work environment can I expect as a Leasing Consultant at AIR Communities?

As a Leasing Consultant at AIR Communities, you'll find yourself in a dynamic and collaborative work environment that values teamwork and excellent customer service. You’ll be working onsite at our modern apartment community in a close-knit setting, engaging regularly with your colleagues and prospective residents alike in the beautiful surroundings of Bethesda, MD.

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What are the earning potential and benefits for Leasing Consultants at AIR Communities?

Leasing Consultants at AIR Communities can unlock significant earning potential, with total annual compensation ranging from $35,000 to $112,000+, depending on performance. In addition, employees enjoy benefits like a 25% rent discount, paid time off, medical and dental insurance, a 401(k) plan, and opportunities for professional development and certifications.

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How does AIR Communities support work-life balance for Leasing Consultants?

AIR Communities recognizes the importance of work-life balance for its Leasing Consultants, which is why we offer extended time off after peak leasing seasons, allowing you to refresh and recharge. During this period, you retain all your benefits, including a rent discount, so you can focus on what matters most to you.

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Common Interview Questions for Leasing Consultant
Can you describe a time when you exceeded your sales goals as a Leasing Consultant?

When answering this question, highlight a specific instance where you not only met but exceeded sales targets. Discuss the strategies you implemented, what challenges you faced, and what the outcome was. Focusing on concrete metrics or customer feedback can enhance your response.

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How do you handle difficult customers or residents?

Discuss your approach to conflict resolution, emphasizing your active listening skills and empathy. Share an example where you successfully de-escalated a situation and turned a negative experience into a positive one, showcasing your customer service skills.

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What strategies do you use to tour prospective residents effectively?

Explain your process for personalizing tours based on each prospect's needs and preferences. Talk about how you build rapport, highlight key features of the community, and follow up promptly to keep the communication going.

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Describe your experience working in a fast-paced environment.

Give examples of past roles where you thrived in a high-pressure situation. Talk about how you prioritize tasks, maintain organization, and stay motivated when things get busy, especially during peak leasing seasons.

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How do you follow up with prospects after a property tour?

Discuss your approach to follow-ups, whether through phone calls, emails, or even texts. Emphasize the importance of timely communication, personalized messages, and understanding a prospect's unique situation to encourage them to make a decision.

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What do you know about AIR Communities and our approach to customer service?

Demonstrate your knowledge of AIR Communities’ mission and values. Talk about how you align with their focus on exceptional customer service and creating meaningful experiences for residents, highlighting what excites you about the company.

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How do you stay organized when managing numerous prospects at once?

Share the techniques or tools you utilize for organization, such as CRM software or to-do lists. Highlight your ability to manage time effectively, ensuring that each prospect feels valued and that no detail gets missed.

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Can you give an example of a successful marketing strategy you used to attract renters?

Discuss a specific marketing campaign you initiated or contributed to, focusing on how you identified the target audience, the channels you used (social media, events, etc.), and the measurable results achieved.

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What motivates you to work in leasing and sales?

Be honest about your passion for customer interaction, sales challenges, and the satisfaction that comes from helping people find their homes. Mention any personal anecdotes that illustrate your drive and commitment to the role.

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How do you adhere to Fair Housing Laws in your leasing practices?

Discuss your understanding of Fair Housing Laws and how you ensure compliance in all your interactions with potential residents. Highlight any training you’ve received and the importance of treating every prospect equally and fairly.

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Apartment Income REIT Corp., also known as AIR Communities, owns and operates apartment communities throughout the United States. AIR Communities manages properties professionally in the majority of major markets, including Boston, Philadelphia, L...

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DATE POSTED
March 20, 2025

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