Account Manager

Hey there! Thanks for stopping by. We’re Airtasker, the tech company that connects people who need to get things done with those who have the skills to do it.

In May 2022 we acquired OneFlare to continue our mission; this is massive for both our customers and our Taskers, giving access to an even bigger range of local services and speedier response times, as well as creating more work opportunities than ever. 

With over 300 categories, from plumbers and electricians to interior designers or Law firms, OneFlare matches customers’ job requests with personalised quotes from local experts, simplifying the hiring process for customers while increasing business’s ability to win more work.  

We're a powerhouse of creative minds, hard workers, all in for the OneflareXAirtasker success story. Join us as we dominate the B2B and B2C market, amplifying our Sales function for unparalleled growth.

As an Account Manager at Oneflare, you'll be the go-to marketing consultant for our SME clients, addressing their needs and concerns swiftly and effectively. You'll build and maintain strong relationships, ensuring top-notch customer service and driving the sale of additional products and services. Be the main point of contact and make a real impact on our clients' success!

What you'll do:

• Client Onboarding and Education: Proactively contact, educate, and onboard new and existing clients, assisting them in winning more jobs through Oneflare.

• Account and Portfolio Management: Build and maintain strong relationships with clients, ensuring they get the best value from their plans, including helping with top-up credits.

• Customer Support Collaboration: Work closely with the Customer Support Team to ensure consistent, best-in-class service.

• Sales Collaboration: Partner with the Inbound Sales Team to secure timely appointments for onboarding new accounts.

• Performance Metrics: Meet individual weekly/monthly KPIs and revenue targets while efficiently managing multiple clients in a fast-paced environment.

• Digital Marketing Guidance: Provide clients with insights and education on digital marketing trends and best practices.

• Market Research and Analysis: Conduct research to interpret market patterns and trends, providing valuable insights to clients.

• Customer Insights and HubSpot Management: Monitor customer insights, trends, and competitor analysis, and maintain HubSpot for accurate feedback, marketing, forecast, and pipeline data.

We'd love to hear from you if you tick some of these boxes:

• Small Business Marketing Knowledge: Clear understanding of how small businesses market and promote themselves.

• Digital Marketing Expertise: Comprehensive knowledge of digital marketing strategies, including SEO, social media marketing, and analytics.

• CRM Proficiency: Understanding of CRM systems, with a preference for HubSpot.

• Marketing Fundamentals: Firm understanding of all marketing elements such as product mix, pricing, advertising, sales promotion, selling, and distribution channels.

• Customer Service and Negotiation: Strong customer service and negotiation skills to effectively showcase Oneflare services and products.

• Interpersonal Skills: Strong personal, interpersonal, and relationship-building skills.

• Multitasking Ability: Ability to multitask and juggle several responsibilities simultaneously.

• Commercial Acumen: Strong commercial acumen to identify high-quality sales opportunities.

• Organisational and Communication Skills: Excellent organisational skills and attention to detail, along with excellent written and verbal communication skills to effectively assist customers through phone and email conversations.

Our People Experience:

Our people team at Airtasker are dedicated to designing an industry leading people experience. This means creating an environment where you are empowered to do your best work and realise the full potential of your skills.

Thriving

• Hybrid working - when it comes to working, there’s no “one size fits all” approach, with Airtasker you choose the environment that helps you do your best work.

• Airtime - welcome to no Slack and meeting-free Fridays! Airtime is designed so we regularly have dedicated focus time for work and personal growth.

• Recharge days - each quarter we have a company-wide Recharge Day, equivalent to 4 additional days of leave per year. It’s a day for everyone when the world can wait and self-care takes centre stage.

• Wellbeing support - our Employee Assistance Program provides confidential access for our people to GPs, dieticians, counselling and mental health specialists, providing essential support whenever needed.

• Airpowerment Fund - we provide a $200 allowance to spend on anything that supports your health & wellbeing

Rewarding

• Airtasker credits - it’s a great feeling to get things done. Even greater when you get $800 worth of credits every year to help you check off your to-do list and connect with our community of Taskers.

• Fair and equitable pay - this is a core commitment to our people. Every year we review industry data to ensure our compensation framework supports everyone to be recognised for the full value of their skills.

• Tenure leave - To celebrate our people’s commitment to Airtasker, we offer tenure leave starting from your 3rd anniversary with the company. This begins with 3 extra days of leave per year, gradually increasing to a maximum of 5 days per year.

Belonging

• DAREtasker - join our Diversity, Equity and Inclusion committee! Every month we meet to create meaningful and impactful programs of work that embrace belonging at Airtasker.

• Celebration swap - not everyone celebrates the same things. That’s why, at Airtasker, you can swap national, state or territory public holidays for the ones that matter to you.

Growing

• Learning and development - learning at Airtasker is on the job, guided by managers, enhanced by peers and led by ourselves. We deliver learning programs and budget allowances to invest in your growth.

• 360 performance reviews - feedback is a gift. Every year we run 360 reviews across the business to recognise achievements and promote personal growth.

• Volunteer leave - Our team members can take a day each year to lend a helping hand and support a cause they are passionate about.

Celebrating

• Awards - and the winners are… our go-getters! Whether it’s our peer-nominated quarterly Values Awards or our periodic Go-Getter Spirit Award, we love celebrating our people and spreading good energy.

• Vibe committee - good vibes only! Our Vibe Committee delivers events that hit the sweet spot of bringing us all together to enjoy each other’s company whether you’re local or remote.

• Birthday leave - All of our people get an extra day of leave during their birthday week to take time away from work to celebrate.

At Airtasker we believe in culture add - that each person is different and has their own background, learnings and unique experiences that can add to the Airtasker cultural tapestry. We pride ourselves on our inclusive culture, and encourage applications from people of all backgrounds.

To all recruitment agencies and talent suppliers: Airtasker does not accept unsolicited resumes. Airtasker is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to our job postings or directly to our managers. If you are on our supplier list and have terms in place, ensure you work alongside our internal TA team and do not send resumes directly to managers.

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