Software Lead - Site Reliability

As a Software Lead - Site Reliability at Alarm.com, you'll engage in mentoring engineers, support backend infrastructure, triage incidents, and innovate solutions. You'll also lead a small team while working with cutting-edge technology in a collaborative, fast-paced environment where your decisions directly impact the company.

To qualify for the Software Lead - Site Reliability at EBS, you should have a Bachelor’s degree in Computer Science or a related field, along with 8+ years of software development experience. Additionally, experience mentoring engineers and a strong background in database design is essential for success in this role.

EBS places a high value on professional development for its Software Leads. You can expect an annual budget designated for training and growth, opportunities for mentorship, and the chance to work on innovative projects that enhance your skills and understanding of the latest technologies.

Familiarity with technologies such as C#, .NET, SQL databases, cloud-based platforms, and monitoring tools like Datadog or Grafana will set you apart as a candidate for the Software Lead - Site Reliability position at Alarm.com. Knowledge of NoSQL databases and Kubernetes is also a plus!

The work environment for a Software Lead at EBS in Krakow is collaborative and dynamic. You’ll work closely with passionate team members, enjoy flexibility in your role, and be part of a vibrant culture that fosters innovation while supporting millions of end-users through your solutions.

When answering this question, focus on specific examples of past incidents you've handled. Describe your approach to triaging issues, your decision-making process, and how you collaborated with your team to resolve incidents swiftly while minimizing downtime. Highlight any tools or methods you used to monitor and address issues.

Discuss your process for prioritization, such as assessing project deadlines, impact on the business, and resource availability. Mention any tools you use for task management and how you communicate with your team to balance workloads effectively among different engineering initiatives.

Highlight your leadership skills by sharing anecdotes of successful team mentorship. Focus on how you facilitated their growth, provided constructive feedback, and fostered a culture of collaboration and continuous improvement. Be sure to mention how this contributed to meeting team goals.

Use the STAR method (Situation, Task, Action, Result) to outline the technical challenge you faced, the tasks involved in addressing it, and the actions you took. Emphasize the outcome and what you learned from the experience to show your problem-solving capabilities.

Discuss your approach to monitoring, testing, and optimizing production systems. Include examples of tools you use for performance tracking, methods for identifying bottlenecks, and strategies for scaling applications to handle increased traffic and data loads efficiently.

Explain your philosophy around code reviews, emphasizing the collaborative aspect. Share techniques you find effective—such as focusing on readability, maintainability, and adherence to coding standards. You might also mention how you give constructive feedback to enhance team learning.

Detail your experience with SQL databases and any related optimization techniques you’ve implemented. Discuss how you analyze query performance, make schema design decisions, and ensure that the database scales efficiently with the application.

Mention how you build relationships with other departments, sharing communication strategies that help bridge gaps between teams. Highlight instances where successful collaboration led to significant project outcomes and the tools you’ve used to facilitate discussions.

Share your approach to researching and evaluating new technologies, including how you balance innovation with practical application. Discuss testing methodologies you have employed and any frameworks for assessing the potential impact on your existing systems.

Reflect on your passion for mentoring, guiding teams, and the excitement of driving new initiatives. Share specific examples of moments that inspired you in your leadership journey and how you translate that motivation into fostering a vibrant team culture at Alarm.com.