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Regional Analyst 1 Customer Experience

Location(s): Aurora, IL

Job Schedule: Full-time

Degree Level: Bachelors

Sponsorship: No

Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation

At Nissan, we’re not just building cars, we’re revolutionizing mobility. We’re a global leader with a heritage of innovation, and we’re searching for talented individuals like you to join us on this exciting journey. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our diverse range of program areas and career paths offer exciting opportunities for adventurers like you to embark on a thrilling professional journey.  

Learn more about Nissan’s future here: https://www.youtube.com/watch?v=EDJ3GVA1QRw 

We are currently looking for a Regional Analyst 1 Customer Experience to join our team in Aurora, IL. Under direct supervision, coordinates tracking and analysis of action plans to improve the customer experience within an assigned region.  Supports communication and administration of national programs that incent and reward top performing dealerships’ sales associates and owners on improving and maintaining the highest levels of customer sales and customer service quality.

A Day in the Life:   

  • Combines customer quality data from multiple sources; understanding their meaning, relationships and impact. Analyzes and interprets data.
  • Compiles ideas on best practices and shares with regional leadership team.
  • Analyzes customer satisfaction survey results to evaluate feedback and customer interaction information within assigned region. 
  • Evaluates customer satisfaction information and other touch point sources such as Consumer Affairs and Market Intelligence studies. 
  • Assists with tracking progress of action plans. Serves as a point of contact for dealerships on reward program rules, effective dates, payments, etc.

Who We’re Looking for:     

  • Bachelor’s Degree in Business or related field required.
  • 1-3 years progressive Marketing and Sales experience.
  • At the Analyst level, previous experience at the specialist level in Consumer Affairs, Sales Operations, Distribution, Market Representation or Marketing is preferred.
  • Previous sales or dealership contact experience is a plus.
  • Passion for the automotive industry with a desire to pursue a Field Sales (DOM/FOM) career path at Nissan. Must be open to future relocation.
  • Ability to perform work onsite at Aurora, IL.
  • Must be a US Citizen or Permanent Resident.

What You’ll Look Forward to as a Regional Analyst 1 Customer Experience at Nissan:

Career Growth: Gain access to immense career path options to grow at Nissan with international & domestic career growth opportunities + cross-departmental career opportunities available on a regular basis.                                                                                                                  

Autonomy and Impact: You’ll have real autonomy to drive changes in the business and the opportunity to develop and expand your skills. From day one you’ll have responsibility to tackle problems and use your unique problem-solving approach with support from your team to solve challenges across our organization.

Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). https://publications.livewellatnissan.com/wp-content/uploads/Nissan-2024-RecruitmentOverview.pdf                                                                                            

                                                                                                                                               The Nissan Way sets our company way of doing things, with the values underpinning how we can work together to achieve success. Explore more here: https://www.nissan-global.com/EN/COMPANY/LIFE_AT_NISSAN/ 

Fuel your career with innovation and purpose by joining Nissan, a company dedicated to enriching other’s lives.

Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.

It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team.  When everyone belongs, the power of NISSAN is undeniable.  Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard.  We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.

Aurora Illinois United States of America

Salary Range:

$70,603.00 - $108,739.00

Salary Range Estimate: Annual Salary: (Minimum to Maximum of  Salary Range noted here). This compensation range represents the minimum and maximum base salary rates at Nissan for jobs assigned to this particular grade level. Please note that it is uncommon for an employee to be placed at either end of the range.  Rather, an employee’s actual base salary generally may fall somewhere in between and reflect the employee’s unique skills, work experience, education, work location, and market norms.  Additionally, pay may be based on comparisons to the base salary rates of other employees with similar backgrounds working in comparable roles.

Average salary estimate

$89671 / YEARLY (est.)
min
max
$70603K
$108739K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Regional Analyst 1 Customer Experience, Alliance

At Nissan, we're on an exciting mission to shape the future of mobility, and we're thrilled to invite you to become part of our journey as a Regional Analyst 1 Customer Experience in Aurora, Illinois. This role isn’t just about crunching numbers; it’s about creating an extraordinary experience for our customers. You will be directly involved in analyzing customer satisfaction data, combining insights from various sources to understand how we can improve our service. Collaborating with the regional leadership team, you'll contribute valuable ideas on best practices and support dealership staff to enhance their performance. Your keen analytical skills will come into play as you evaluate feedback from surveys and represent the voice of the customer within the company. A Bachelor's degree in Business or a related field is required, along with 1-3 years of experience in Marketing or Sales. If you’re passionate about the automotive industry and aspire to pursue a sales career, this is the perfect launchpad for you. Join us in Aurora, where you will have the autonomy to drive change and grow your career with our comprehensive benefits package, which includes health care, retirement savings, and unique perks that make working at Nissan truly special. Start your journey with Nissan today, and help us revolutionize how the world experiences mobility!

Frequently Asked Questions (FAQs) for Regional Analyst 1 Customer Experience Role at Alliance
What are the responsibilities of a Regional Analyst 1 Customer Experience at Nissan?

As a Regional Analyst 1 Customer Experience at Nissan, you will coordinate the analysis of action plans aimed at improving customer experiences within your assigned region. Your role involves compiling and interpreting customer quality data, analyzing satisfaction survey results, and assisting in the tracking of progress on initiatives. You'll also be a point of contact for dealerships regarding reward programs, enhancing the collaboration between departments to drive superior customer service. This position is integral to enhancing the overall satisfaction and loyalty of Nissan's customers.

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What qualifications are required for the Regional Analyst 1 Customer Experience position at Nissan?

To qualify for the Regional Analyst 1 Customer Experience role at Nissan, candidates must have a Bachelor’s Degree in Business or a related field. You should possess 1-3 years of progressive Marketing and Sales experience, and any background in Consumer Affairs, Sales Operations, or similar areas will be advantageous. A passion for the automotive industry and a willingness to explore a future in automotive sales are key to making an impact in this position.

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How does Nissan support employee career growth for Regional Analyst 1 Customer Experience?

Nissan places a high emphasis on nurturing talent and career growth. As a Regional Analyst 1 Customer Experience, you'll have access to numerous career path options, both domestic and international. Opportunities for cross-departmental development are regularly available, helping you to expand your skills and experiences across different domains within the organization. Nissan believes in empowering you to take charge of your career trajectory while working collaboratively with supportive leaders.

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What kind of work environment can a Regional Analyst 1 Customer Experience expect at Nissan?

At Nissan, the work environment for a Regional Analyst 1 Customer Experience is dynamic and collaborative. You will have the autonomy to tackle real-world problems while enjoying the support of a passionate team. Nissan fosters a culture of diversity and inclusion, ensuring that each employee feels valued and heard. This is a place where innovation thrives, and you are encouraged to bring your unique perspectives forward to influence positive change in the automotive experience.

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What benefits are offered to a Regional Analyst 1 Customer Experience at Nissan?

Nissan offers a comprehensive benefits package to its Regional Analyst 1 Customer Experience, which includes medical and mental health care, parental leave, and retirement savings options. Employees also enjoy unique perks like discounts on vehicle leases and purchase programs, reinforcing Nissan’s commitment to support its team members' professional and personal ambitions. The combination of competitive compensation and benefits make Nissan a rewarding place to grow your career.

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Common Interview Questions for Regional Analyst 1 Customer Experience
Can you describe your experience in analyzing customer satisfaction data?

When answering this question, focus on specific methodologies you've used to analyze customer satisfaction data, such as different survey tools or statistical analysis software. Provide examples of how your analyses led to actionable insights that improved customer experience, helping the interviewer understand both your technical skills and the impact of your work.

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How do you prioritize tasks when working on multiple initiatives at once?

Demonstrate your organizational skills by discussing techniques such as setting priorities based on urgency and importance, using project management tools, or creating timelines. Share a specific example of a time when your prioritization skills helped you manage multiple projects effectively.

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What methods do you use to communicate complex information to stakeholders?

Discuss your ability to tailor communication styles for different audiences. Give examples of how you've simplified complex data into clear visuals or summaries in past roles, ensuring your message is understood by stakeholders with varying levels of expertise.

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Can you give an example of a successful project you managed in a previous role?

Select a relevant project where your role directly impacted the outcome. Clearly outline your involvement, the strategies you implemented, and the results achieved. Emphasize your analytical and problem-solving skills while highlighting any recognition received as a result of the project's success.

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What do you believe is essential for maintaining a high level of customer service?

Express your belief in a customer-centric approach, emphasizing the importance of listening to customer feedback and continuously improving service processes. Share specific strategies or initiatives you would implement to ensure customers feel valued and supported throughout their journey.

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How do you stay updated with the latest trends in the automotive industry?

Exhibit your enthusiasm for the automotive field by mentioning specific publications, podcasts, or events you follow. Discussing your proactive approach to staying informed will show potential employers your genuine interest and dedication to the industry.

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What motivates you to work in the automotive industry?

Reflect on your passion for vehicles, technology, or customer service. Link this personal motivation to how you can contribute positively to Nissan as a Regional Analyst 1 Customer Experience and how it aligns with the company's mission.

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How do you handle constructive criticism?

Share your perspective on constructive criticism as a learning opportunity. Provide an example of a time you received feedback, how you responded, and what changes you made to improve your performance, illustrating your adaptability and commitment to growth.

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Describe a situation where you improved a process at work.

Discuss a specific process you identified as inefficient and explain your approach to enhancing it. Include details on the steps you took, any collaboration involved, and the positive outcomes that resulted from your initiative, showcasing your analytical skills.

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What role do you think data plays in enhancing customer experience?

Emphasize the importance of data in understanding customer needs and behaviors. Share insights on how data-driven decisions can lead to improved service offerings, customer satisfaction, and overall business performance, demonstrating your analytical perspective on the role of data.

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Founded in 1977, Alliance Shippers is a company that offers comprehensive logistics solutions, including temperature control, intermodal, oceans, and air transportation. Alliance Shippers is located in New Jersey.

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Full-time, on-site
DATE POSTED
April 16, 2025

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