Surveillance Investigator - job 1 of 5

At Allied Universal®, a Surveillance Investigator conducts independent investigations into insurance claims across various coverage types. This includes using advanced surveillance techniques and equipment to monitor possible fraudulent activity while documenting and reporting findings to assist in the claims process. Your observations play a critical role in the insurance industry.

To qualify for the Surveillance Investigator position at Allied Universal®, you must possess a high school diploma or equivalent and have prior experience in investigations or insurance. Successful completion of a training orientation course is mandatory post-offer. Ideally, you should also be adaptable, able to work irregular hours, and comfortable with multitasking in dynamic environments.

Yes, prior law enforcement experience is considered a preferred qualification for a Surveillance Investigator position at Allied Universal®. It can enhance your investigative skills and contribute to your success when conducting surveillance operations.

Allied Universal® provides a comprehensive benefits package for its full-time Surveillance Investigators, including medical, dental, and vision insurance, a 401(k) plan, paid vacation, and holidays, as well as employee assistance programs. These benefits are designed to support your well-being both on and off the job.

As a Surveillance Investigator at Allied Universal®, expect a flexible work schedule that may include varying and irregular hours, weekends, and holidays. This dynamic schedule is essential for effectively conducting surveillance operations and keeping up with the demands of case investigations.

When answering this question, highlight your experience with various surveillance techniques such as mobile and stationary observation, the use of technology for recording evidence, and how you maintain discretion and confidentiality while operating. Providing specific examples can demonstrate your practical skills.

It's important to describe your systematic approach to documenting observations, noting times, activities, and any relevant context. Emphasize your attention to detail and how you ensure accuracy in your reports, typically using software like Microsoft Word.

In your response, narrate a specific case where you faced obstacles, explaining how you overcame them through strategic planning and collaboration with others. Highlight the skills you employed to remain professional in stressful situations.

Your answer should convey your passion for investigative work and your alignment with Allied Universal's values of diversity and innovation. Mention what specifically draws you to their reputation in the industry and the potential for personal growth.

Discuss how you prioritize your tasks, maintain composure, and utilize resources effectively when working solo. Provide examples of how you have successfully navigated challenging scenarios while keeping the investigation's integrity intact.

Here, you should detail any relevant prior experience with insurance claims, focusing on your specific roles, responsibilities, and the outcomes of your work. Relating specific success stories will showcase your expertise.

Answer by explaining that maintaining confidentiality is critical in building trust with clients and upholding legal and ethical standards. Discuss how you ensure that sensitive information remains secure during and after investigations.

Describe your strategies for effective time management, including how you plan your day and prioritize tasks based on the specifics of the case. Highlight your flexibility to adapt to changing situations without losing focus.

Mention the tools you have experience with, such as video cameras, GPS tracking devices, and laptop computers. Discuss how you utilize technology to effectively gather and document evidence while ensuring all operations remain discreet.

In your response, highlight your unique skills, experiences, and willingness to collaborate within the team. Clearly articulate how your background and approach to investigations will contribute to Allied Universal’s goals and success in the insurance industry.