Operations Lead - Chestnut Hill

The Operations Lead at Alo is essential for managing store operations effectively. Key responsibilities include leading inventory management, overseeing daily operational functions like shipment and sales floor replenishment, maintaining visual standards, and ensuring a safe and efficient work environment. You'll also report on business metrics, manage budgets, and collaborate closely with the Operations & Visual Manager to maintain high operational standards.

To qualify for the Operations Lead role at Alo, candidates should have at least 2 years of experience in a client-centric sales environment. Proven leadership skills, excellent communication abilities, and a commitment to team development are essential. Being energetic, self-motivated, and having a passion for the company’s guiding principles aligns perfectly with what Alo is looking for in a candidate.

The Operations Lead role at Alo requires a commitment of 32 to 40 hours per week. Full-time employees are expected to have open availability, including weekends and peak days during busy seasons. Importantly, all employees must be prepared to work during the company's Blackout period from Thanksgiving through the New Year, ensuring that store operations run smoothly during our busiest times.

As an Operations Lead at Alo, you’ll enjoy a range of perks including a generous employee discount, access to free yoga classes, a clothing allowance, and comprehensive medical, dental, and vision plans. You’ll also benefit from a 401K with company matching, free membership to Alo Moves, and additional incentives based on store performance, making it a rewarding place to work.

Alo places a strong emphasis on employee development. As an Operations Lead, you will have the opportunity to oversee Operations Associates, contributing to their growth through feedback and training. The company uses performance tools aimed at helping staff achieve individual and team success, ensuring that everyone can evolve in their roles.

When answering this question, highlight specific examples from your previous roles where you successfully managed inventory. Discuss your approach to maintaining accuracy and methods you used to identify and resolve discrepancies. Share metrics or achievements that demonstrate your effectiveness.

Showcase your organizational skills by explaining how you assess the urgency of tasks and delegate when necessary. Discuss techniques like creating to-do lists, utilizing technology, or collaborating with team members to ensure everything runs smoothly during peak times.

Share a concrete example where your leadership resulted in improved sales figures. Discuss strategies you implemented, such as training staff on customer engagement techniques, creating incentives, or adjusting inventory to meet customer demands effectively.

Address this by outlining your approach to conflict resolution, focusing on communication and mediation skills. Discuss how you would listen to both sides, seek a compromise, and implement strategies to prevent similar issues in the future to maintain a positive team dynamic.

Define exceptional customer service in your own terms, highlighting its importance to the business. Illustrate with examples of how you’ve gone above and beyond for customers and how you motivate your team to provide the same level of service.

Discuss your personal methods for staying motivated, such as setting goals or maintaining a positive attitude. Share how you inspire your team by recognizing their hard work, celebrating successes, and fostering an encouraging work environment.

Mention any experience you have with financial management and your ability to analyze spending patterns. Discuss how you prioritize spending to support operational efficiency while meeting both short-term and long-term business goals.

Provide a specific example, detailing the process you implemented, the rationale behind it, and the outcome. Highlight your ability to analyze existing workflows and improve efficiency or service delivery.

Detail your training approach, emphasizing the importance of clear communication and hands-on learning. Discuss methods you use to ensure new employees feel welcomed, informed, and capable of meeting their responsibilities.

Reflect on how mindful movement translates into your work ethic and team culture. Discuss how you promote a positive, aware environment through your leadership and how it impacts the customer experience.