Sales & Service Lead - Miami - job 1 of 2

As a Sales & Service Lead at Alo Yoga, your main responsibilities will include leading an exceptional guest experience by assessing guest connections and supporting your team through feedback and coaching. You'll build daily client relationships, analyze sales reports to strategize results, and ensure effective sales floor coverage. Additionally, you will partner with managers to handle reporting, budgets, and inventory control, demonstrating strong business acumen. Your leadership will inspire daily operations and manage the recruitment and development of talent.

To become a Sales & Service Lead at Alo Yoga, you should have at least 2 years of experience in a client-centric, sales environment. Proven leadership abilities and excellent decision-making skills are essential, along with strong interpersonal and communication capabilities. An upbeat, self-motivated attitude that aligns with Alo's guiding principles is crucial for this role.

As a Sales & Service Lead at Alo Yoga, you can look forward to a range of fantastic perks, including a generous employee discount on Alo Yoga products and free membership to Alo Moves, which provides access to hundreds of fitness and yoga classes. Full-time employees also enjoy competitive medical, dental, and vision plans, along with 401K matching, mental health support, and incentives for store performance.

The Sales & Service Lead position at Alo Yoga in Miami is full-time and requires 32-40 hours per week. Candidates should have open availability and be prepared to work variable shifts, particularly during peak days and weekends. Employees are also expected to work during the company’s Blackout period, which runs from Thanksgiving Week through the end of the holiday season.

Alo Yoga is committed to the professional development of its Sales & Service Leads by providing constant feedback through performance evaluations and ongoing coaching. By encouraging team members to embody the company’s guiding principles, Alo creates an environment where personal and professional growth is prioritized alongside sales success.

To enhance the guest experience as a Sales & Service Lead at Alo Yoga, I would focus on creating a welcoming environment that encourages interaction. I would actively listen to guests, provide them with personalized product education, and constantly seek feedback to ensure they feel valued. Creating a strong team dynamic also allows for enhanced guest experiences through consistent messaging and support among staff.

I believe feedback is essential for growth. I approach coaching by creating a supportive environment where team members feel comfortable sharing their thoughts. I provide constructive feedback focused on specific behaviors, celebrate successes, and set future goals together to ensure ongoing improvement. The aim is to empower team members while enhancing their skills.

To meet sales targets at Alo Yoga, I would analyze sales data to identify trends and gaps, allowing me to strategize effectively. I would implement engaging sales initiatives and performance metrics to motivate the team. Additionally, fostering strong client relationships will encourage repeat visits and referrals, driving target achievement.

In my previous retail role, I encountered a situation where inventory was consistently low for a popular product. I collaborated with the team to create a sales strategy that emphasized alternative products and engaged with suppliers to enhance stock. This not only solved the immediate issue but also created a proactive approach for future inventory challenges.

I believe the most important quality for a Sales & Service Lead is the ability to inspire and motivate the team while maintaining a strong focus on customer service. It’s essential to lead by example, showcasing enthusiasm and a genuine passion for both the products and the guest experience. This approach sets a positive tone for the entire team.

On a busy sales floor, I prioritize tasks by assessing immediate guest needs first, ensuring that quality service remains my top priority. I would delegate responsibilities to team members based on their strengths and the urgency of tasks, utilizing effective communication to keep everyone informed. Staying organized and adaptive is key to managing multiple demands.

Fostering collaboration among team members starts with open communication and trust. I encourage regular team meetings where staff can share ideas and solutions collaboratively. Additionally, I pair team members for joint training sessions, fostering positive work relationships, ultimately leading to a more cohesive and effective team.

I utilize sales reports and data analysis tools to track various performance metrics. By identifying sales trends, I can pinpoint areas for improvement and devise strategies to boost performance. Regularly reviewing this data with the team keeps everyone informed and accountable while allowing us to celebrate successes and learn from challenges.

To ensure new associates are trained effectively, I would implement a structured onboarding program that includes shadowing experienced team members, detailed product training, and role-playing customer interactions. I believe in regular check-ins during their first few weeks to provide feedback and answer questions, fostering a confident and knowledgeable employee.

Handling a dissatisfied customer requires empathy and active listening. I would first acknowledge their concerns, express understanding, and ensure they feel heard. After gathering relevant details, I would propose solutions, whether it be a product exchange or additional support. My goal is to turn their experience into a positive one by demonstrating our commitment to customer satisfaction.