Sales & Service Lead - Old Orchard

As a Sales & Service Lead at Alo Yoga, you will be responsible for ensuring an exceptional guest experience, analyzing sales reports, coaching team members on product knowledge, and collaborating with various departments to maintain effective store operations and guest engagement.

To qualify for the Sales & Service Lead position at Alo Yoga, candidates should have at least 2 years of experience in a client-centric sales environment, proven leadership capabilities, and excellent interpersonal skills. Being self-motivated and energetic is essential to excel in this role.

The Sales & Service Lead position at Alo Yoga is a full-time role requiring 32-40 hours per week. Candidates should have open availability to work variable shifts, including peak business days, weekends, and the company’s Blackout period during the holiday season.

A Sales & Service Lead at Alo Yoga can enjoy a generous employee discount on Alo and Bella+Canvas products, access to Alo Moves with hundreds of fitness classes, competitive medical and dental plans, a 401(k) with company matching, and free yoga classes at any Alo Sanctuary.

The Sales & Service Lead at Alo Yoga plays a crucial role in team development by overseeing Associates and Cashiers, providing constructive feedback, conducting performance evaluations, and focusing on individual growth and improvement in partnership with the store leader.

To create a welcoming environment, I would ensure that my team is trained to greet every guest with enthusiasm and offer immediate assistance. Encouraging staff to engage with guests while providing valuable product knowledge can enhance the overall experience and foster lasting relationships.

In a previous role, I encountered a customer who was dissatisfied with a product. I actively listened to their concerns, apologized sincerely, and offered a suitable exchange. By ensuring they felt heard and valued, I was able to turn their experience around and foster loyalty.

I would analyze past sales reports to identify trends and areas needing improvement. Implementing engaging selling initiatives, training my team on upselling techniques, and ensuring we're fully stocked on high-demand items would be part of my strategy to enhance sales performance.

Motivating my team involves setting clear, attainable goals while celebrating successes along the way. I believe in fostering a positive environment where team members feel valued and encouraged to share new ideas that can contribute to our targets.

I believe effective leadership, excellent communication skills, and a genuine passion for customer service are crucial qualities for a Sales & Service Lead. Additionally, the ability to provide constructive feedback and demonstrate resilience in challenging situations is vital.

I would take a supportive approach to performance evaluations, focusing on specific examples of an employee's strengths and areas for improvement. Constructive feedback is essential, and my goal would be to create a dialogue that encourages personal and professional growth.

I would organize regular meetings with various department heads to share insights and collaborate on initiatives. Open communication and sharing best practices across teams ensure everyone remains aligned and focused on achieving our common goals.

I resonate deeply with Alo Yoga's mission of promoting mindful movement and community engagement. I am excited to contribute to a brand that values wellness and positive lifestyle choices while fostering customer relationships and a supportive team environment.

I engage in continuous learning by following industry publications, attending workshops, and participating in networking events to gain insights on current trends and customer preferences, which ultimately informs my strategy and execution in the retail environment.

To ensure effective communication, I would establish regular team meetings, use collaborative tools, and encourage an open-door policy. This approach fosters transparency, allows for rapid issue resolution, and keeps everyone on the same page regarding our goals and expectations.