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Sales Development Representative

Company Description

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Job Description

Reports To: Director of Light Lifting

At Konecranes, we invest in our people by offering a competitive base salary plus an uncapped commission structure. We also offer excellent benefits, including medical, dental, and vision insurance; a 401(k) plan with a generous company match and tenure-based contributions, tuition reimbursement; life and disability insurance; vacation and other leave programs; and opportunities for both formal and on the job training. If you are looking to lift your career in sales, think Konecranes! We are the world leading group of Lifting Businesses™ and are looking for ambitious and motivated individuals to join our sales team.

RESPONSIBILITIES: 

  • Meeting assigned sales targets for agreement-based services and new business development. 
  • Calling customers from a list of target accounts provided by Director of Light Lifting
  • Conduct frequent and regular follow up contact for all open sales cases. Assign any sales cases that require customer site visits to the designated sales resource. 
  • Maintain customer and contact information in the CRM software, as required. Ensure strict compliance with all requirements of the Contract Retention policy. 
  • Qualify all new prospects for credit worthiness. Check D&B ratings and obtain credit application, if appropriate. Obtain tax-exempt certificate, if required. 
  • Maintain the sales funnel according to the established KPI's (Key Performance Indicators) for Funnel Quality Reporting. Provide other reports to management as requested. 
  • Primary activities include: 
  • Calling customers 
  • Adjusting sales offers 
  • Acquiring necessary forms for customer set up 
  • Maintaining CRM funnel quality 
  • Prepare or assist in developing price estimates for agreement using established worksheets, guidelines, and input from the agreement specialist department. 
  • Assist in other customer relations or collection efforts. It may be required to support in customer collection issues or other customer relationship management. 
  • Other duties as assigned by supervisor. 

REQUIRED COMPETENCIES:  

  • Good written and verbal communication skills. 
  • Good PC skills. 
  • Prior experience with cranes is a plus. 

Qualifications

EDUCATION & EXPERIENCE:  

  • Bachelor’s degree or Associate’s degree preferred however, prior equivalent experience and training will be considered in lieu of formal degree. 
  • Minimum of two (2) years’ experience in service-related sales preferred however equivalent education, experience and training will be considered. 
  • Must have demonstrated leadership experience. 
  • A basic understanding of mechanical and electrical principles.
  • Experience meeting monthly minimum sales quotas and CRM funnel size

Other Requirements: Must be persistent with a high tolerance for rejection.

Additional Information

What we offer:

Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, profit sharing, identity theft protection, accident insurance, travel insurance and so much more!

Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.

Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service

Holidays: 10 paid holidays per year

 

Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.

Average salary estimate

$70000 / YEARLY (est.)
min
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$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sales Development Representative, Konecranes

At Konecranes in Pittsburgh, PA, we're on the lookout for a passionate and driven Sales Development Representative to join our incredible sales team. You’ll play a key role in the world leader of lifting businesses, contributing to an organization that values a great customer experience powered by our diverse team. As a Sales Development Representative, you are tasked with meeting assigned sales targets, nurturing relationships from our list of target accounts, and conducting regular follow-ups on open sales cases. Your knack for communication will shine as you maintain crucial customer information in our CRM system, ensuring we keep our contract retention policies intact. If you have a Bachelor’s degree or related experience, you’ll fit right in. We’re particularly keen on candidates who can show they’ve met sales quotas before, ideally with at least two years in service-related sales. Plus, your familiarity with cranes will definitely give you an edge! At Konecranes, we invest in our people – not only do we offer a competitive salary with an uncapped commission structure, but we also provide fantastic benefits, including medical, dental, and vision insurance, 401(k) matching, and generous vacation time. Our environment encourages growth, creativity, and a true sense of belonging to lift your career to new heights. So, if you’re ready to embark on a rewarding journey in sales, we would love to have you on our team!

Frequently Asked Questions (FAQs) for Sales Development Representative Role at Konecranes
What are the primary responsibilities of a Sales Development Representative at Konecranes?

The primary responsibilities of a Sales Development Representative at Konecranes include meeting assigned sales targets for agreement-based services and new business development. You will focus on calling customers from a targeted list, conducting frequent follow-ups, and ensuring CRM accuracy with customer information. Additionally, you’ll qualify prospects for credit worthiness and maintain the sales funnel according to established KPIs.

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What qualifications are needed to apply for the Sales Development Representative position at Konecranes?

Candidates for the Sales Development Representative role at Konecranes should ideally possess a Bachelor’s or Associate’s degree, though equivalent experience is also valued. A minimum of two years in service-related sales is preferred, along with demonstrated leadership experience. A basic understanding of mechanical and electrical principles, coupled with strong communication and PC skills, will be beneficial.

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How does Konecranes support the career growth of its Sales Development Representatives?

At Konecranes, we are deeply committed to the professional development of our employees. As a Sales Development Representative, you will benefit from both formal training and on-the-job coaching to advance your skills. We also provide exciting opportunities for career progression within the company, ensuring you have the tools and support to achieve your career goals.

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What kind of benefits does Konecranes offer to its Sales Development Representatives?

Konecranes offers a comprehensive benefits package for its Sales Development Representatives, including medical, dental, and vision insurance, a robust 401(k) plan with company matching, life and disability insurance, and generous vacation time. Additional perks may include tuition reimbursement, various leave programs, and profit-sharing opportunities, all designed to support a healthy work-life balance.

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What qualities make a successful Sales Development Representative at Konecranes?

A successful Sales Development Representative at Konecranes is characterized by persistence, strong communication abilities, and the capability to handle rejection gracefully. Additionally, being results-driven with a proactive approach to managing the sales funnel, building customer relationships, and a willingness to learn and adapt are vital traits for thriving in this role.

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Common Interview Questions for Sales Development Representative
Can you describe your experience in service-related sales as a Sales Development Representative?

In your answer, consider talking about specific accomplishments, like exceeding sales targets or successfully managing key accounts. Highlight how your previous experience aligns with sales strategies relevant to Konecranes, and emphasize the skills that helped you succeed.

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How do you approach calling customers from a target account list?

Discuss your strategy for researching and qualifying leads before reaching out. Share how you tailor your pitch based on the client’s needs and emphasize the importance of follow-up communication to build relationships.

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What methods do you use to maintain an accurate CRM funnel?

Explain the processes you follow to ensure data integrity in a CRM system. This could include regular updates, documentation of customer interactions, and how you address discrepancies. Mention the importance of CRM for tracking sales activity and relationships.

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How do you demonstrate persistence while facing rejection in sales?

Open up about your mindset regarding rejection and share examples of how you’ve handled it constructively in the past. Highlighting strategies such as re-evaluating approaches and following up with potential clients can illustrate your resilience.

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Can you explain a time when you successfully met a sales quota? What strategies did you use?

Be specific about the quota you faced, the strategies you implemented, and how you collaborated with team members. Showcasing examples of adaptability and creativity in your approach can also provide insight into your sales ability.

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What do you believe is the key to a successful customer relationship?

Highlight the importance of trust, communication, and understanding the customer's needs. Discuss how maintaining regular contact and being responsive can help foster long-term relationships, crucial for success in sales.

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How do you prioritize leads in your sales funnel?

Talk about criteria you use to assess lead quality, such as their likelihood to convert, budget considerations, and timing. Your answer should reflect a systematic approach to managing your time and efforts effectively.

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What role does teamwork play in your sales process?

Emphasize collaboration with other team members, sharing insights about customers, and leveraging strengths. Discuss how working as part of a larger team can provide support in reaching joint sales goals.

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How familiar are you with cranes and the material handling industry?

If you have prior experience, share specific examples or knowledge about cranes and their applications. If your experience is limited, express your eagerness to learn more about the products and industry standards.

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What motivates you in a sales role?

Choose motivational factors that resonate with Konecranes' values, such as achieving results, contributing to a team, and building positive customer experiences. Personal anecdotes can make your answer more authentic and relatable.

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Together we are shaping the next generation of material handling for a smarter, safer world.

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Full-time, on-site
DATE POSTED
December 6, 2024

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