Strategic Sales Engineer - West

As a Strategic Sales Engineer - West at Atlan, your responsibilities will include forming strong partnerships with key stakeholders within enterprises, understanding their data challenges, and providing tailored solutions. You will act as a trusted advisor, guiding data teams through their journey towards building an effective data platform. Additionally, you'll be involved in customizing demo flows, running trials and POCs, and gathering valuable customer insights to share with our product team.

To apply for the Strategic Sales Engineer - West position at Atlan, you should have a strong data background with a minimum of seven years of experience as a Sales Engineer or a Technical Data Practitioner in customer-facing roles. Proficiency in SQL, APIs, and programming languages like Python, Java, or Go is essential, alongside experience dealing with enterprise customers in complex sales cycles. Excellent problem-solving skills and strong communication abilities are also crucial.

Success as a Strategic Sales Engineer - West at Atlan relies on a combination of technical expertise and soft skills. You'll need proficiency in SQL and REST APIs, alongside the ability to program in a language such as Python or Java. Strong communication and stakeholder management skills are vital to navigate complex sales environments. An entrepreneurial mindset will help you thrive in our dynamic startup culture and drive effective solutions for customers.

At Atlan, the company culture is built on openness, collaboration, and problem-solving. As a Strategic Sales Engineer, you'll be part of a team that prioritizes customer need over sales pressure, emphasizing trust and partnership. We encourage innovative thinking and value feedback, so your insights on customer interactions will be instrumental in shaping our offerings. It's a fast-paced, growth-oriented environment where your ideas matter.

The Strategic Sales Engineer at Atlan plays a crucial role in nurturing customer relationships. By acting as a trusted advisor and focusing on understanding and solving their data challenges, you help foster long-term connections. This role allows you to advocate for customer needs and inputs, shaping the practicalities of our solutions. Your feedback directly influences how we adapt and grow, ensuring customer satisfaction and success.

When answering this question, focus on specific projects where you successfully combined technical skills with sales strategies. Highlight any instances where your understanding of customer needs led to innovative solutions, and quantify your impact if possible.

Share your process for gathering customer insights, whether through meetings, feedback sessions, or workshops. Emphasize active listening, asking the right questions, and how you translate those needs into impactful solutions.

Discuss your proficiency in relevant technologies such as SQL, APIs, and any programming languages you possess. Provide examples of how you've applied these skills in previous roles to solve complex customer problems.

Explain your strategy for managing multiple stakeholders, including regular communication, setting expectations, and ensuring alignment. Share your experience navigating different priorities and objectives to drive successful outcomes.

This is your chance to shine! Describe a successful project where you identified a problem, your approach to solving it, and the positive results it generated for the customer. Highlight the collaboration involved and any innovative solutions you devised.

Mention the resources you use, such as journals, webinars, or online communities. Discuss how staying updated allows you to advise customers more effectively and contributes to your ability to offer innovative solutions.

Talk about how you welcome feedback, sharing a specific instance where you acted on it to improve customer service or product offerings. Emphasize the value of feedback in adjusting your approach and enhancing customer satisfaction.

Share your techniques for establishing trust and rapport, such as personalized communications, frequent check-ins, or understanding their business context. Demonstrate your commitment to their success and how it results in deeper relationships.

Be authentic about your excitement for the company’s mission and values. Discuss how Atlan's emphasis on partnership, innovation, and customer satisfaction aligns with your personal and professional goals.

Explain your approach to prioritization, perhaps using tools, metrics, or techniques like defining urgency and importance. Emphasize how you ensure all accounts receive attention while delivering quality results.