Sales & Service Manager - Beverly Hills

As a Sales & Service Manager at Alo Yoga in Beverly Hills, you'll be responsible for overseeing the Sales & Service team to ensure an exceptional guest experience. Your tasks will include driving sales initiatives, maintaining store operations, developing business strategies in partnership with the General Manager, and coaching your team to enhance their performance and customer engagement.

To qualify for the Sales & Service Manager position at Alo Yoga, candidates should have 3-5 years of retail or related industry leadership experience. Strong interpersonal and communication skills, along with proficiency in MS Office, are essential. Additionally, you should be able to handle the physical demands of the role, including the ability to lift items up to 50 pounds and remain active throughout your shift.

Alo Yoga fosters an inclusive and supportive culture where team members are encouraged to embody our brand's principles. As a Sales & Service Manager, you will lead by example, promote mindful movement, and ensure your team resonates with our mission. We prioritize personal growth and development and value innovative ideas that can elevate the guest experience.

As a Sales & Service Manager at Alo Yoga, you will enjoy a comprehensive benefits package that includes competitive medical, dental, and vision plans, a generous employee discount, free fitness classes through Alo Moves, 401k with company matching, and a clothing allowance. We also provide support for new parents and access to mental health resources.

The Sales & Service Manager plays a pivotal role in shaping the guest experience at Alo Yoga. By overseeing the Sales & Service team and implementing effective training, you will ensure that each guest engagement is personal and informative. You'll assess connection levels, provide product education, and drive initiatives that align with Alo's values, ultimately fostering a welcoming environment for all guests.

In answering this question, focus on how your leadership style encourages collaboration, empowerment, and growth within your team. Discuss how you communicate expectations clearly, provide constructive feedback, and create an environment where team members feel supported and motivated.

When responding, share a specific example of a past experience when you resolved a customer's issue. Highlight your ability to listen actively, empathize with their concerns, and work towards an amicable solution that both satisfies the customer and maintains company standards.

Discuss your ability to analyze sales metrics and customer feedback to identify areas for improvement. Talk about your experience with implementing targeted sales initiatives, promoting product knowledge among team members, and fostering a culture of customer engagement that drives sales.

Explain your approach to managing time and prioritizing tasks effectively. Describe how you would delegate responsibilities, maintain a clean and organized environment, and adapt to changing circumstances while ensuring high levels of customer service.

Emphasize the importance of transparent and open communication in your management style. Discuss how you keep your team informed, encourage their input, and ensure that everyone is aligned in achieving both individual and store goals.

Share specific strategies you’ve used in the past, such as team-building activities, recognition programs, and open-door policies. Highlight your belief in supporting your team’s mental well-being alongside their professional growth to create a cohesive and motivated atmosphere.

Provide examples of your previous involvement in managing inventory processes, such as tracking stock levels, analyzing sales projections, and minimizing shrinkage. Mention your familiarity with software tools used for inventory management if applicable.

Explain that success in this role includes achieving sales targets, enhancing the guest experience, and fostering a strong cohesive team. Mention various metrics and qualitative feedback you would monitor to assess the overall performance of your store.

Before the interview, research Alo Yoga’s mission and values. Share your genuine understanding of how mindful movement reflects in their practices and how you can align your experiences and ethos with Alo Yoga’s initiatives.

Discuss your commitment to ongoing training and development. Mention your experience in creating tailored coaching sessions and how you prioritize skill-building activities that not only enhance performance but also promote individual growth.