Customer Support Assistant - job 12 of 22
Company Description
About Us
At Sphirea Plus, we specialize in delivering unforgettable event experiences, from corporate functions to exclusive private gatherings. Our mission is to exceed client expectations through meticulous planning, innovation, and seamless execution. Based in Atlanta, we take pride in fostering a culture of excellence, professionalism, and growth.
Job Description
Job Description
We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team in Atlanta, GA. The ideal candidate will serve as the first point of contact for customer inquiries, assisting clients with product and service-related questions, and ensuring a smooth and professional customer experience. This role requires excellent communication skills, problem-solving abilities, and a strong customer-oriented mindset.
Responsibilities
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
Resolve product or service issues by clarifying the customer's complaint and determining the best solution
Document customer interactions and maintain accurate records
Collaborate with internal departments to ensure efficient problem resolution
Follow up with customers to ensure satisfaction and maintain ongoing relationships
Provide general administrative support to the customer service team
Assist in identifying trends in customer feedback and suggest process improvements
Qualifications
Qualifications
High school diploma or equivalent (Bachelor’s degree preferred)
Proven experience in a customer service or support role
Strong verbal and written communication skills
Ability to multitask, prioritize, and manage time effectively
Comfortable using customer service software and Microsoft Office Suite
A positive attitude and a proactive approach to problem-solving
Additional Information
Benefits
Competitive salary: $68,000 - $72,000 per year
Growth opportunities within the company
Professional development and training programs
Supportive team environment
Paid time off and holidays
Health, dental, and vision insurance
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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