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Customer Support Specialist - job 7 of 8

Company Description

About Us

At Next Comms Talk, we are passionate about building impactful communication strategies that drive business growth and brand visibility. Based in the heart of New York City, our team thrives on innovation, collaboration, and delivering tailored marketing solutions to a diverse client base. We’re committed to developing strong partnerships and offering opportunities for our team to grow professionally in a dynamic environment.

 

Job Description

Job Description

We are looking for a Customer Support Specialist to join our team in New York, NY. The ideal candidate will provide exceptional support to our clients by addressing inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset.

Responsibilities

  • Respond to customer inquiries via phone, email, and live chat in a professional and timely manner

  • Troubleshoot product or service issues and provide clear solutions

  • Document customer interactions and follow up as necessary

  • Collaborate with internal departments to resolve complex customer issues

  • Maintain detailed knowledge of company products, services, and procedures

  • Deliver exceptional service while meeting performance goals and KPIs

  • Identify and escalate priority issues to the appropriate channels

Qualifications

Qualifications

  • Previous experience in customer support or a related role

  • Strong verbal and written communication skills

  • Excellent problem-solving abilities and attention to detail

  • Ability to work independently and as part of a team

  • Proficiency in using CRM software and support tools

  • High school diploma or equivalent required; college degree is a plus

Additional Information

Benefits

  • Competitive salary: $55,000 - $65,000 per year

  • Opportunities for professional growth and career advancement

  • Dynamic and collaborative work environment

  • Training and development programs

  • Paid time off and company holidays

Average salary estimate

$60000 / YEARLY (est.)
min
max
$55000K
$65000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Support Specialist, Alphabe Insight Inc

At Next Comms Talk, we're eager to welcome a Customer Support Specialist to our vibrant team in the heart of New York, NY! If you're passionate about providing top-notch service and have a knack for communicating with a diverse range of clients, then this role could be a perfect fit for you. As a Customer Support Specialist, you'll play a crucial role in addressing customer inquiries through various channels, including phone, email, and live chat, all while maintaining our commitment to exceptional service. Your days will be filled with troubleshooting product and service issues, documenting interactions, and collaborating with internal teams to resolve any complex concerns. To thrive in this position, you'll need strong problem-solving skills and a customer-first mentality. We’re seeking someone with prior experience in customer support who can engage professionally with clients and offer clear and effective solutions. You'll also need a high school diploma or equivalent, though a college degree is a plus. We pride ourselves on creating an innovative and collaborative culture where you can continue to grow professionally. With a competitive salary range of $55,000 to $65,000 per year and additional benefits like paid time off, training programs, and opportunities for advancement, your career at Next Comms Talk is just beginning!

Frequently Asked Questions (FAQs) for Customer Support Specialist Role at Alphabe Insight Inc
What are the responsibilities of a Customer Support Specialist at Next Comms Talk?

As a Customer Support Specialist at Next Comms Talk, you will be responsible for responding to customer inquiries via phone, email, and live chat. Your role will include troubleshooting product or service issues, documenting customer interactions, and following up as necessary. You'll also collaborate with internal departments to resolve complex issues and maintain detailed knowledge of company products, services, and procedures.

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What qualifications do I need to become a Customer Support Specialist at Next Comms Talk?

To be considered for the Customer Support Specialist position at Next Comms Talk, you should have previous experience in customer support or a related role. Strong verbal and written communication skills, excellent problem-solving abilities, and attention to detail are essential. A high school diploma or equivalent is required, while a college degree is an advantage.

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What is the salary range for a Customer Support Specialist at Next Comms Talk?

The salary range for a Customer Support Specialist at Next Comms Talk is between $55,000 and $65,000 per year. This competitive salary reflects both your skills and the value you bring to our dynamic team.

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What kind of work environment can I expect as a Customer Support Specialist at Next Comms Talk?

At Next Comms Talk, you can expect a dynamic and collaborative work environment. We focus on innovation and teamwork, providing our employees with numerous opportunities for professional growth, along with a culture that encourages open communication and engagement.

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What benefits do Customer Support Specialists receive at Next Comms Talk?

Customer Support Specialists at Next Comms Talk enjoy a variety of benefits, including a competitive salary, opportunities for professional growth, training and development programs, paid time off, and company holidays. We believe in supporting our employees' well-being both personally and professionally.

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Common Interview Questions for Customer Support Specialist
Can you provide an example of a challenging customer interaction you've handled?

It's essential to communicate the situation clearly, focusing on your thought process and the steps you took to resolve the issue. Share specific examples that highlight your problem-solving skills and how you prioritized customer satisfaction.

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How do you prioritize your tasks when managing multiple customer inquiries?

Discuss how you assess the urgency and importance of each inquiry. Highlight your organizational skills and any tools or techniques you use to manage your time effectively, ensuring you deliver prompt service to all customers.

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What steps do you take to ensure customer satisfaction?

Speak to the techniques you use to understand customer needs, such as active listening, asking clarifying questions, and confirming solutions. Emphasize your commitment to delivering exceptional service on every call or chat.

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How familiar are you with CRM software and support tools?

Describe your experience using customer relationship management (CRM) software and any support tools you've used in previous roles. Providing examples of how these tools have improved your efficiency will showcase your technical proficiency.

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What do you consider to be the most important skill for a Customer Support Specialist?

Highlight skills like communication, empathy, and problem-solving. Explain why you believe these skills are vital for addressing customer inquiries and fostering long-term customer relationships.

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How do you handle stress in a fast-paced environment?

Discuss your strategies for remaining calm and focused under pressure. Share any previous experiences where you successfully managed your stress while maintaining performance and meeting customer needs.

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Can you tell us about a time when you went above and beyond for a customer?

Provide a specific example that illustrates your dedication to customer service. Explain the situation, your actions, and the positive outcome that followed, emphasizing your commitment to customer satisfaction.

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What do you do when you don’t know the answer to a customer’s question?

It's important to express your willingness to find an answer. Discuss your approach to researching solutions or consulting with colleagues while ensuring the customer feels valued and heard during that process.

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Why do you want to work at Next Comms Talk as a Customer Support Specialist?

Share your enthusiasm for the company's vision and values. Discuss how your skills align with Next Comms Talk’s mission and how you see yourself contributing to the team while growing your career within the company.

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How do you keep yourself updated on product knowledge?

Talk about the steps you take to stay informed about company products, including training sessions, product releases, or self-study. This shows your commitment to knowledge and customer service excellence.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 21, 2025

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