Customer Support Specialist - job 9 of 10
Company Description
About Us
At Next Comms Talk, we are passionate about building impactful communication strategies that drive business growth and brand visibility. Based in the heart of New York City, our team thrives on innovation, collaboration, and delivering tailored marketing solutions to a diverse client base. We’re committed to developing strong partnerships and offering opportunities for our team to grow professionally in a dynamic environment.
Job Description
Job Description
We are looking for a Customer Support Specialist to join our team in New York, NY. The ideal candidate will provide exceptional support to our clients by addressing inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset.
Responsibilities
Respond to customer inquiries via phone, email, and live chat in a professional and timely manner
Troubleshoot product or service issues and provide clear solutions
Document customer interactions and follow up as necessary
Collaborate with internal departments to resolve complex customer issues
Maintain detailed knowledge of company products, services, and procedures
Deliver exceptional service while meeting performance goals and KPIs
Identify and escalate priority issues to the appropriate channels
Qualifications
Qualifications
Previous experience in customer support or a related role
Strong verbal and written communication skills
Excellent problem-solving abilities and attention to detail
Ability to work independently and as part of a team
Proficiency in using CRM software and support tools
High school diploma or equivalent required; college degree is a plus
Additional Information
Benefits
Competitive salary: $55,000 - $65,000 per year
Opportunities for professional growth and career advancement
Dynamic and collaborative work environment
Training and development programs
Paid time off and company holidays
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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