About Us
At Next Comms Talk, we are passionate about building impactful communication strategies that drive business growth and brand visibility. Based in the heart of New York City, our team thrives on innovation, collaboration, and delivering tailored marketing solutions to a diverse client base. We’re committed to developing strong partnerships and offering opportunities for our team to grow professionally in a dynamic environment.
Job Description
We are looking for a Customer Support Specialist to join our team in New York, NY. The ideal candidate will provide exceptional support to our clients by addressing inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset.
Responsibilities
Respond to customer inquiries via phone, email, and live chat in a professional and timely manner
Troubleshoot product or service issues and provide clear solutions
Document customer interactions and follow up as necessary
Collaborate with internal departments to resolve complex customer issues
Maintain detailed knowledge of company products, services, and procedures
Deliver exceptional service while meeting performance goals and KPIs
Identify and escalate priority issues to the appropriate channels
Qualifications
Previous experience in customer support or a related role
Strong verbal and written communication skills
Excellent problem-solving abilities and attention to detail
Ability to work independently and as part of a team
Proficiency in using CRM software and support tools
High school diploma or equivalent required; college degree is a plus
Benefits
Competitive salary: $55,000 - $65,000 per year
Opportunities for professional growth and career advancement
Dynamic and collaborative work environment
Training and development programs
Paid time off and company holidays
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At Next Comms Talk, we're eager to welcome a Customer Support Specialist to our vibrant team in the heart of New York, NY! If you're passionate about providing top-notch service and have a knack for communicating with a diverse range of clients, then this role could be a perfect fit for you. As a Customer Support Specialist, you'll play a crucial role in addressing customer inquiries through various channels, including phone, email, and live chat, all while maintaining our commitment to exceptional service. Your days will be filled with troubleshooting product and service issues, documenting interactions, and collaborating with internal teams to resolve any complex concerns. To thrive in this position, you'll need strong problem-solving skills and a customer-first mentality. We’re seeking someone with prior experience in customer support who can engage professionally with clients and offer clear and effective solutions. You'll also need a high school diploma or equivalent, though a college degree is a plus. We pride ourselves on creating an innovative and collaborative culture where you can continue to grow professionally. With a competitive salary range of $55,000 to $65,000 per year and additional benefits like paid time off, training programs, and opportunities for advancement, your career at Next Comms Talk is just beginning!
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