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Front Office Operations Supervisor

Grow Healthy

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.

Job Overview

The Front Office Supervisor is responsible for leading and managing front office operations across AltaMed sites. The Supervisor develops and implements quality, cost-effective, efficient systems and protocols for standardizing processes of patient care by partnering with Administrative & Medical leadership. The Supervisor is responsible for the assessment, development and implementation of standardized Front Office operations, policies and procedures ensuring excellent customer service and efficiency. The Supervisor effectively communicates with leadership on all process improvement projects. Works in collaboration with Center Managers and the Manager of Nursing ensuring the delivery of the highest quality patient experience.

Minimum Requirements

  • High school diploma or equivalent required. Bachelor’s degree in a related field preferred.

  • Minimum of 2 years Healthcare experience required.

  • Minimum of 1 year Lead or Supervisory experience in customer facing organization required.

  • BLS for Healthcare Providers certification required.

  • Bilingual English/Spanish/Mandarin/Cantonese depending on location preferred.

Compensation

$62,164.34 - $77,705.43 annually

Compensation Disclaimer

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

  • Medical, Dental and Vision insurance
  • 403(b) Retirement savings plans with employer matching contributions
  • Flexible Spending Accounts
  • Commuter Flexible Spending
  • Career Advancement & Development opportunities
  • Paid Time Off & Holidays
  • Paid CME Days 
  • Malpractice insurance and tail coverage
  • Tuition Reimbursement Program
  • Corporate Employee Discounts
  • Employee Referral Bonus Program
  • Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

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Average salary estimate

$69934.5 / YEARLY (est.)
min
max
$62164K
$77705K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Front Office Operations Supervisor, AltaMed

If you're looking for a fulfilling role that lets you make a real difference while advancing your career, the Front Office Operations Supervisor position at AltaMed in Huntington Park, CA, might be the perfect fit for you. At AltaMed, we believe in nurturing your passion for helping others, allowing you to grow both professionally and personally. In this dynamic role, you'll lead the front office operations across our sites, developing efficient systems and protocols that enhance the patient experience. Your expertise will be crucial as you collaborate with administrative and medical leadership to establish high-quality care standards. You'll be responsible for managing the implementation of policies and ensuring that excellent customer service is at the forefront of operations. A successful Front Office Operations Supervisor thrives on communication and teamwork, partnering closely with Center Managers to deliver outstanding patient care. With a focus on efficiency and patient satisfaction, you'll have the opportunity to contribute to the health and well-being of our community. If you have healthcare experience and are passionate about driving process improvements, we'd love to hear from you. Join us at AltaMed, where your work matters, and every day brings the opportunity to uplift lives.

Frequently Asked Questions (FAQs) for Front Office Operations Supervisor Role at AltaMed
What are the key responsibilities of a Front Office Operations Supervisor at AltaMed?

As a Front Office Operations Supervisor at AltaMed, you will lead and manage front office operations, develop efficient systems for patient care, and collaborate with medical and administrative leadership. Your role is critical in maintaining high standards for customer service and ensuring smooth front office operations across our sites.

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What qualifications do I need to apply for the Front Office Operations Supervisor position at AltaMed?

To be considered for the Front Office Operations Supervisor role at AltaMed, you need a high school diploma or equivalent, with a preference for a Bachelor's degree. You'll need at least 2 years of healthcare experience and 1 year of supervisory experience in a customer-facing organization, along with a BLS for Healthcare Providers certification.

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Is bilingual proficiency required for the Front Office Operations Supervisor role at AltaMed?

While it's not strictly required, being bilingual in English and Spanish, Mandarin, or Cantonese is preferred for the Front Office Operations Supervisor position at AltaMed. This skill can greatly enhance communication with our diverse patient population, making it a valuable asset.

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What type of benefits can a Front Office Operations Supervisor expect at AltaMed?

At AltaMed, Front Office Operations Supervisors enjoy a comprehensive benefits package that includes medical, dental, and vision insurance, retirement savings plans with employer matching, flexible spending accounts, paid time off, and professional development opportunities. We are committed to supporting our team's overall well-being.

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How does AltaMed support career advancement for a Front Office Operations Supervisor?

AltaMed is dedicated to promoting career advancement. As a Front Office Operations Supervisor, you will have access to various growth opportunities, including tuition reimbursement programs, paid continuing medical education days, and corporate discounts, ensuring you can continue to develop both personally and professionally.

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Common Interview Questions for Front Office Operations Supervisor
Can you describe your experience leading a front office team?

When answering this question, highlight your leadership roles in previous positions, focusing on how you motivated your team, managed workflows, and improved patient care processes. Use specific examples to illustrate your impact.

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What strategies would you implement to enhance patient satisfaction?

To answer this, discuss specific approaches such as training staff on customer service skills, implementing feedback systems for patients, and continuously assessing the front office processes to remove bottlenecks that affect patient experience.

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How do you ensure compliance with healthcare regulations?

Discuss your familiarity with healthcare regulations and your approach to training staff, conducting audits, and working closely with leadership to maintain compliance. Emphasize the importance of ongoing education in keeping up with changes in regulations.

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What is your leadership style?

Articulate your leadership style—whether it’s participative, coaching, or authoritative—and support it with examples of how this style has benefited your team in achieving operational goals and improving patient care.

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How would you handle a conflict within your team?

Describe your conflict resolution approach, focusing on communication and understanding different perspectives. Share an example of a past conflict you resolved successfully and the outcomes of that resolution.

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What do you think is the most important quality for a Front Office Operations Supervisor?

In your response, highlight key qualities such as strong communication skills, empathy, adaptability, and problem-solving abilities. Share examples of how you have demonstrated these qualities in your previous work.

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How do you plan and prioritize tasks in a busy healthcare environment?

Explain your time management techniques, such as using tools for scheduling, setting deadlines, and empowering your team to take ownership of their tasks. Provide an example of how effective prioritization led to improved outcomes.

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What experience do you have with process improvement initiatives?

Discuss any relevant experience with quality improvement projects, emphasizing methodologies used, outcomes achieved, and how your contributions positively impacted patient care or operational efficiency.

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How would you ensure effective communication with medical and administrative leadership?

Outline communication strategies like regular check-ins, team meetings, and collaborative decision-making. Mention how these methods foster transparency and trust between all levels of staff.

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Can you describe a successful project you've led in your previous role?

Choose a relevant project that showcases your leadership capabilities. Detail the project's goals, your strategic approach, and the results, emphasizing how it benefited the organization and patient care.

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At AltaMed, we are on a mission to eliminate disparities in health care access and outcomes by providing superior quality health and human services through an integrated delivery system for Latino, multi-ethnic and often-overlooked communities in ...

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Full-time, on-site
DATE POSTED
April 16, 2025

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