Summer Seasonal Lodging Front of House Agent

HOURLY WAGE: Starting at $18.65/HR 

POSITION: 

Solitude Mountain Resort is seeking a friendly and professional Front Desk Agent to manage all receptionist and clerical tasks at our lodging building. As the first point of contact for our guests, you will play a crucial role in creating a positive first impression. Our Front Desk Agents deliver outstanding guest service, ensuring all needs and expectations are met and exceeded. We are thrilled to expand our team and offer our employees the unique perks and benefits that come with working at Solitude Mountain Resort. 

JOB DUTIES & RESPONSIBILITIES: 

• Deliver exceptional guest service 

• Handle arrivals and departures, assisting with guest accounting 

• Answer inbound and in-house phone calls, book reservations, and assist with interdepartmental inquiries 

• Respond promptly to guest requests 

• Address lodging, guest folio, and general inquiries via email 

• Log maintenance requests and follow up on their completion, assisting when necessary 

• Prepare daily reports, including occupancy, arrival, and departure reports 

• Assist with snow shoveling in the front desk area as needed 

• Maintain lobby coffee service 

• Assist in mailroom operations  

• Perform light housekeeping to keep the lobby and back areas clean 

• Provide bell service and valet assistance to guests as needed 

• Assist with other tasks as assigned by management 

JOB REQUIREMENTS: 

• Previous guest service experience preferred 

• Commitment to providing the highest level of guest service 

• Excellent verbal and written communication skills, along with strong problem-solving abilities 

• Keen attention to detail 

• Basic accounting skills 

• Flexibility to work various schedules, including holidays and weekends 

• Ability to stand for extended periods 

• Capability to work independently without supervision 

• Strong multitasking skills, with the ability to prioritize and address issues effectively 

• Intermediate computer skills, including proficiency with office suites and the ability to learn new software 

• Must be 21 years old with a clean driving record