Program Manager, ADCO Tech and Product Strategy - job 2 of 5

The primary responsibilities of a Program Manager at Amazon.com Services LLC include managing cross-functional programs, developing strategy and project plans, fostering team collaboration, and ensuring successful project delivery. You'll also communicate regularly with stakeholders, implement and oversee KPI reporting, and identify and mitigate risks to ensure that projects align with organizational goals and customer needs.

To apply for the Program Manager position at Amazon, you should have at least 3+ years of program or project management experience, a Bachelor’s Degree in a relevant field such as Business or Engineering, and strong analytical skills with proficiency in Excel and SQL. Preferred qualifications include experience in stakeholder management and process improvements, as well as knowledge of Six Sigma/Lean methods.

The work environment for a Program Manager at Amazon in Tempe, AZ is fast-paced and collaborative. You'll work closely with various teams across the organization to drive program success while fostering a culture of continuous improvement. Expect to engage with diverse stakeholders, tackle complex business scenarios, and utilize data-driven decision-making to enhance operations.

A Program Manager at Amazon drives continuous improvement by analyzing data and metrics to identify areas for enhancement, developing and refining program strategies, and implementing effective solutions. They also regularly communicate project progress and feedback to ensure alignment with stakeholder expectations and organizational goals.

At Amazon, a Program Manager has various career growth opportunities, including advancement to senior management roles or specialization into strategic areas like process improvement or operational excellence. The diverse range of projects and initiatives in different business units also allows for cross-functional experiences and skill development.

When answering this question, highlight specific projects where you successfully managed cross-functional teams, detailing how you facilitated collaboration, addressed challenges, and achieved results. Use examples that showcase your problem-solving skills and your ability to motivate diverse stakeholders.

Discuss the methods you use to set clear objectives such as defining metrics, creating timelines, and establishing regular check-in processes. Mention how you leverage tools for KPI tracking and reporting to keep all stakeholders informed and engaged throughout the project lifecycle.

Share your strategies for engaging stakeholders, such as conducting regular status updates, soliciting feedback, and addressing concerns proactively. Emphasize your ability to build strong relationships and your experience in navigating differing opinions to reach consensus.

Provide an example that demonstrates your creative problem-solving skills. Explain how you identified the ambiguity, the steps you took to clarify the situation, and the ultimate outcome, showcasing your adaptability and decision-making capabilities.

Discuss your quantitative skills and experience using data analytics tools. Be specific about how you analyze data for decision-making and how you have previously implemented processes that leveraged metrics to improve program outcomes.

Explain your approach for assessing project importance through evaluation metrics. Talk about how you gather input from stakeholders and align project priorities with customer needs to ensure optimal resource allocation.

Articulate the significance of clear and consistent communication in project success. Include examples of how you ensure everyone involved is informed and aligned to avoid miscommunication and stay on track.

Describe your risk management process, including identifying potential risks, assessing their impact, and developing mitigation strategies. Provide an example of a situation where your proactive approach prevented issues from escalating.

Mention the specific tools you are proficient in, such as project management software, data analysis tools, and communication platforms. Explain how these tools help streamline processes and enhance team collaboration.

Share a detailed example of a process improvement initiative, highlighting the challenges you faced, steps you took to implement changes, and measurable results. Focus on your problem-solving approach and leadership skills.