Senior Trade Compliance Program Manager, Global Trade Services - job 1 of 4

A Senior Trade Compliance Program Manager at Amazon is responsible for managing a cross-functional risk program, overseeing process development for Broker Management activities, and acting as the primary point of contact for regulators in North America. Key responsibilities also include driving improvements with measurable outcomes, conducting audits and controls, and collaborating with various stakeholders to interpret and apply merchandise regulations.

To qualify for the Senior Trade Compliance Program Manager position at Amazon, you need at least 8 years of experience in compliance, audit, or risk management. Furthermore, a bachelor's degree is required, while a Project Management Professional (PMP) certification or a Master's degree is preferred. Proficiency in Microsoft Office at an advanced level is also essential.

Important skills for a Senior Trade Compliance Program Manager at Amazon include strong analytical and problem-solving abilities, effective communication skills, and experience in leveraging technology for process improvements. Familiarity with lean principles or Six Sigma methodologies is also highly valued, as is the capacity to drive consensus among diverse stakeholders.

The work environment for a Senior Trade Compliance Program Manager at Amazon is dynamic and collaborative. You will frequently engage with various internal teams across different time zones, tackling escalations and ensuring alignment on trade compliance initiatives. This role requires adaptability and a proactive approach to managing risks while promoting team success.

Amazon supports the development of its Senior Trade Compliance Program Managers through opportunities for mentorship, access to a wealth of resources, and the chance to lead teams in a fast-paced environment. Continuous learning is encouraged, and employees are provided with platforms to enhance their skills, navigate career growth, and succeed in international trade compliance.

When managing cross-functional teams, I prioritize clear and open communication. I establish a common goal so all team members understand their individual contributions towards our objectives. Regular check-ins and feedback sessions help maintain alignment, identify issues early on, and foster collaboration.

One challenging situation I faced involved a significant compliance discrepancy during an audit. I quickly organized a team to investigate the issue, collaborated with various stakeholders to identify the root cause, and implemented corrective actions that included better training for staff and updates to our compliance procedures to prevent future occurrences.

Key metrics I use include compliance rates, audit findings, time taken to resolve issues, and stakeholder engagement levels. I also track the effectiveness of training programs and the speed of implementing regulatory updates, which helps measure continuous improvement in our compliance posture.

I stay informed about changes in international trade regulations through a combination of industry newsletters, professional associations, and webinars. Additionally, I actively participate in networking events to engage with peers and regulatory bodies, ensuring I remain updated on the latest developments.

Risk management is vital in trade compliance as it helps identify, assess, and mitigate the potential impact of regulatory risks on the business. By proactively addressing risks, we safeguard our operations, maintain compliance with laws, and uphold our reputation in the global market.

I prioritize tasks by assessing project deadlines, resource availability, and strategic importance. I employ tools like project management software to track progress and facilitate team collaboration, ensuring that critical compliance tasks are addressed promptly while maintaining quality.

I have leveraged lean principles to streamline compliance processes, resulting in reduced turnaround times for audits and improved accuracy in documentation. My approach focuses on identifying bottlenecks and implementing technology solutions that enhance efficiency and compliance reporting.

When disagreements arise, I encourage open dialogue to explore differing viewpoints. I identify the basis for each perspective and facilitate a discussion that leverages data and regulatory guidance, ultimately aiming to build consensus through respect and understanding of all team members' insights.

In my previous role, I developed a comprehensive training program tailored to various levels of understanding within the team. The program included workshops, case studies, and hands-on activities, providing my team with practical insights and reinforcing critical compliance concepts, resulting in enhanced overall team readiness.

I have found compliance management software, data analytics tools, and document management systems to be most effective. These technologies help streamline processes, ensure accurate record-keeping, and enhance our ability to analyze compliance data quickly, allowing us to respond proactively to regulatory changes.