Design Managers - job 16 of 16

Design Managers at American Express are tasked with leading design processes, capturing user requirements, and improving customer experiences. They work iteratively on design based on valuable feedback from various stakeholders while managing design operations that support the team’s objectives.

To qualify for the Design Manager position at American Express, candidates must hold a Master's degree in Computer Science, Engineering, Multimedia, Graphic Design, Information, or a related field, along with at least two years of experience in user experience analysis and design improvement.

Absolutely! American Express is committed to career development and offers numerous training opportunities for Design Managers. Mentorship of junior designers also paves the path for leadership roles and further responsibilities within the organization.

Design Managers at American Express typically use a variety of tools to execute their designs effectively, including Adobe CC, AfterEffects, Axure RP, InVision for clickable prototypes, JIRA, Microsoft tools, OmniGraffle, and Sketch, to create high-quality user experiences.

Yes! Design Managers at American Express can take advantage of a flexible work schedule with the option to telecommute up to two days a week, allowing for a great work-life balance.

As a Design Manager, I emphasize a user-centric design process, starting with thorough research and understanding of the user’s needs. This involves collaboration with teams, iterative design based on feedback, and continuous testing to validate ideas.

Handling feedback involves actively listening to stakeholders, discerning valuable insights, and communicating with the design team to incorporate relevant suggestions into our work. I see feedback as an opportunity for growth and refinement.

A particularly challenging project involved redesigning an interface under tight deadlines. By facilitating clear communication with all stakeholders and prioritizing tasks, we successfully launched a revamped product that significantly improved user engagement.

I adopt a hands-on approach to mentoring, providing regular feedback, pairing them with diverse projects, and encouraging an open dialogue about challenges. I believe in cultivating their creativity while also teaching them best practices in design.

I integrate user testing early in the design process to gather insights and assess usability. Engaging users through prototypes allows us to iterate quickly based on real feedback, ensuring our final product meets their expectations.

I am proficient with tools like Adobe CC, InVision, and Sketch for design creation and collaboration, which help streamline the design workflow and enhance team collaboration while producing high-quality outcomes.

I assess risks by evaluating user feedback, identifying potential design flaws early, and facilitating brainstorming sessions with my team to develop preemptive solutions. Proactive communication with stakeholders also minimizes risks.

In a previous role, I led a project that focused on improving readability and user engagement by simplifying navigation. By conducting A/B testing, we identified design adjustments that led to an increase in user satisfaction scores.

I am driven by the creative process and the impact design has on user experiences. Seeing how thoughtful design can solve real problems for users gives me immense satisfaction and keeps me passionate about my work.

My goal as a Design Manager at American Express is to inspire my team to push creative boundaries while delivering exceptional user experiences. I strive to cultivate a culture of innovation and collaboration within the team.