You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong.
Join Team Amex and let's lead the way together.
Global Merchant Services, the merchant network of American Express, acquires and maintains relationships with millions of merchants around the world who welcome American Express-branded Cards. The Quality & Oversight team within the Merchant Services – U.S. business is dedicated to ensuring customer-facing teams are effectively positioned to identify, remediate, and reduce operational risk.
This Director of Quality & Oversight position will report to the Vice President of Quality & Oversight and be responsible for the client and partner management and marketing organizations within MS - U.S. This is a newly created team in the business, designed to play a pivotal role in shaping our strong risk management culture and to define our strategy and compliance efforts for the U.S. This Director will monitor and assess robust processes and procedures across client management and marketing and lead the design and implementation of initiatives to ensure the business is effectively managed in accordance with risk appetite. This Director will also lead on mitigation of new risks as they arise, in accordance with the company’s risk framework and policy and drive consistency efforts and special projects.
Key partners include U.S. Merchant Acquisition and Client & Partner Management, Marketing, Control Management, Legal and Compliance teams (among others).
Responsibilities:
Support the development & roll out of enhanced and streamlined MS-U.S. quality & oversight support model to ensure Client Management and Marketing compliance with enterprise policies
Drive results through a team including at least one Sr. Manager and a Risk Analyst
Lead broad consistency efforts across the teams, driving compliance and controls efficiency and while supporting stakeholders as they progress in scorecard focus areas
Develop and publish formal guidance on matters related to risk management in support of broader MS-U.S. organization.
Serve as primary liaison for Client Management and Marketing stakeholders in providing guidance on risk management, governance, and business operations related questions.
Support formal / informal audits and inquiries into MS – U.S. and serve as a liaison for relevant field teams.
Work with partners to ensure processes are appropriately owned and documented and trainings, tools and resources reflect current rules & guidance for MS-U.S. colleagues.
Lead special projects in support of risk management, audit outputs, etc.
Lead and develop broad reaching risk management solutions to address improvement areas across various Control Management initiatives.
Oversee and maintain a robust control environment to monitor risk.
Serve as a primary partner with Control Management on key items including but not limited to PRSAs, SOPs, document retention monitoring, Operational Risk Events (OREs), Corrective Action Plans (CAPs), and Management Action Plans (MAPs), etc.
Qualifications:
Decisive Self-Starter with high degree of accountability and experience leading matrixed teams through change.
Executive presence with ability to exercise sound business judgment and clear, independent decision-making.
Strong communication skills to lead, influence, and build consensus among senior leaders across different business groups.
Outstanding project management and relationship management skills to collaborate closely with partners at various levels of seniority.
Ability to manage multiple complex items simultaneously.
Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
At American Express, we're inviting a dynamic Director of Quality & Oversight to join our team! If you’re enthusiastic about shaping risk management culture and leading innovative compliance initiatives, this role is for you. You'll have the opportunity to oversee client management and marketing organizations while collaborating with key stakeholders to drive results and ensure robust governance. Your leadership will play a pivotal role as you guide a talented team while tackling operational risks in our Global Merchant Services division. Here, we value unique career paths, offering you a chance to develop professionally while enjoying a supportive environment. American Express is all about fostering community and success, where your contributions are celebrated. As you navigate through strategic initiatives and design effective oversight processes, you'll impact not just our operations, but our customers' experiences as well. From managing audits to driving consistency across teams, the diverse responsibilities will keep you engaged and inspired. Enjoy a competitive pay range of $130,000 to $205,000 annually, alongside a bounty of benefits that prioritize your holistic well-being. Whether it’s flexibility in your work schedule or comprehensive health options, we’ve got your back every step of the way. If you're ready to take charge of quality and oversight, join American Express and help us lead the way to exceptional customer experiences together.
Lead the transformation to cloud analytics at American Express as the Director of Cloud Analytics, leveraging your expertise in Google Cloud Platform for impactful business growth.
Lead the User Acceptance Testing strategy for American Express Travel & Lifestyle Services, ensuring a top-quality customer experience.
Join Oxford as a Quality Assurance Consultant, leveraging your expertise in small molecule manufacturing to ensure compliance and quality in clinical studies.
Join Nord Security as a Junior Technical Quality of Service Specialist and help optimize VPN service quality for millions worldwide.
Join Citi as a Vice President to lead control testing for Wealth Products and Operations in a dynamic and impactful role.
Join TC Energy as a Quality Advisor to ensure high-quality standards across our U.S. Gas Pipeline Projects.
Join ITAC as a Quality Controller to oversee electrical installations and ensure quality standards are upheld in a collaborative and supportive environment.
Join Pfizer as a QC Lab Analyst II, where you will evaluate the quality of products through analytical testing and contribute to a culture of excellence.
Join Eurofins Scientific as a Sanitation GMP Senior Tech to ensure the highest standards of cleanliness in a biopharmaceutical manufacturing facility.
Avantor, a leader in the life sciences industry, is looking for a passionate QA Coordinator to ensure quality assurance and maintain compliance standards.
American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.
4373 jobsSubscribe to Rise newsletter