You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.
The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.
How will you make an impact in this role?
Enterprise Messaging team has a global responsibility to provide service and support for workplace technologies used by over 100,000 global users. This is not a Program Manager or Project Management position. Technical knowledge of Messaging environments is required to be successful at this role. The Service Delivery Manager will deliver technical operational excellence within the American Express Messaging environment by leading AXP and vendor team operations and escalations. This position reports to the Director of Messaging Services within End User Computing Operations.
Are you prepared to solve the toughest problems?
At the core of Service Delivery
Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
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Join American Express as a Senior Service Delivery Manager in Phoenix, Arizona, where you'll play a pivotal role in supporting our global enterprise messaging team. Here, you'll thrive in a vibrant culture that not only supports innovation but places great emphasis on teamwork and personal development. As the Senior Service Delivery Manager, your technical expertise will shine as you manage the operational excellence of our Microsoft Office 365 platform, Microsoft Exchange, Email Gateway, and Enterprise Vault. This is a unique opportunity to lead a dynamic group of professionals dedicated to solving complex problems while delivering excellent service to over 100,000 users worldwide. Your responsibilities will include collaborating closely with our vendor partners and internal teams to drive swift resolutions and manage operational risks. You’ll be more than just a manager; you’ll be a key player in crafting solutions for Mergers and Acquisitions while ensuring compliance within our messaging environment. Joining Team Amex means being part of a global community that invests in your growth, encourages balanced work-life dynamics, and believes that your contributions matter. With an extensive range of benefits aimed at supporting your holistic well-being, including a competitive salary, bonus incentives, flexible working arrangements, and generous parental leave, we are dedicated to backing you both personally and professionally. Come lead the way and be a part of a company that values integrity and innovation as the Senior Service Delivery Manager at American Express.
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American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.
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