Data and Business Operations Specialist (Remote Opportunity)

AMA Global Support Center (Remote)

The American Marketing Association is looking for a Data and Business Operations Specialist! 

Who We Are 

About the American Marketing Association (AMA)

As the leading global professional marketing association, the AMA is the essential community for marketers. From students and practitioners to executives and academics, we aim to elevate the profession, deepen knowledge, and make a lasting impact. The AMA is home to five premier scholarly journals including: Journal of Marketing, Journal of Marketing Research, Journal of Public Policy and Marketing, Journal of International Marketing, and Journal of Interactive Marketing. Our industry-leading training events and conferences define future forward practices, while our professional development and PCM® professional certification advance knowledge. With 70 chapters and a presence on 350 college campuses across North America, the AMA fosters a vibrant community of marketers. The association's philanthropic arm, the AMA’s Foundation, is inspiring a more diverse industry and ensuring marketing research impacts public good. 

AMA views marketing as the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. You can learn more about AMA’s learning programs and certifications, conferences and events, and scholarly journals at AMA.org. 

What to know about this role

• We are a fully remote organization with team members across the country. Work from the comfort of your home, a local coffee shop, or wherever in the U.S. brings you joy! 
• We are not able to extend visa sponsorship for this role.
• You must be legally able to work within the U.S.
• The salary range for this position is $64,000 to $80,000 based on experience.
• Please note that only applicants who apply officially will be considered in this process. We appreciate the candidates who apply and express interest but cannot circumvent the recruitment process for any candidates, regardless of their relationship to the AMA or our team members.

The impact of this role

As the Data & Business Operations Specialist, you’ll play a key role in helping the AMA maximize the value of its data. By refining survey processes, creating impactful reports, and enriching data quality, you’ll empower smarter decisions and deliver exceptional customer experiences. Your work will help foster a culture of data literacy and streamline operations, turning insights into actions that drive growth. If you’re ready to make an impact and see the results of your work, we’d love to have you on our team.

What you’ll be doing 

Reporting and Analytics

• Data Analysis & Reporting: Prepare and manage reports that capture essential business metrics and trends.
• Support for Metrics Tracking: Assist in the development of approaches to track new metrics, with guidance on assessment tools that meet evolving needs.
• Data Training & Documentation Support: Help create documentation or assist with training sessions on data tools and visualization best practices, promoting data literacy across teams.
• Trend Identification: Assist in identifying and analyzing trends that support forecasting and planning efforts related to customer behavior, channel performance, and overall customer experience.
• Process Improvement: Help identify opportunities for process enhancements and participate in implementing new efficiencies, under direction.

Data Enrichment

• Data Enrichment & Integration: Contribute to data management by importing data, managing spreadsheets, and ensuring data accuracy, with a focus on making Salesforce the primary source of truth. The long-term goal is to make personalization a reality. 
• Data Quality Assurance: Conduct data quality checks periodically to maintain accuracy, consistency, and relevancy across all data sources.

Surveys

• Survey Work: Assist in identifying what surveys are needed, how to improve them, and create them with guidance from the business teams. Also, organizing Qualtrics and the survey data. 

Customer Support and Operations 

• Process Documentation and Automation Support: Assist in documenting key business processes and identifying areas where automation could reduce manual work.
• Customer Support Overflow: Help the Customer Support Team with projects when needed. This might include everything from contacting customers to data entry. The hope is that we find ways to improve current processes to lessen manual work. 

What you bring to the table

• At least two years of experience with data analysis tools (e.g., Excel, Tableau, Power BI, or Google Data Studio) for creating dashboards and reports. 
• At least two years of experience designing, managing, and analyzing surveys using tools like Qualtrics, SurveyMonkey, or similar platforms.
• At least two years of experience in managing large datasets, importing/exporting data, and ensuring data accuracy.
• At least a year of experience with CRM platforms like Salesforce and integration processes, including data imports and enrichment.
• Ability to conduct data quality checks to ensure accuracy and relevancy.
• Experience identifying and analyzing business trends to support forecasting and planning.
• Excellent written and verbal communication, including the ability to explain data insights to non-technical stakeholders
• Detail-oriented, organized, and able to manage multiple projects with competing deadlines.

What to expect from the interview process

• Hiring Manager resume review
• One-way video interview on Spark Hire (We promise this isn’t scary! Our questions are well thought out and we wanted your answers to be as well. So you have unlimited think time for each of the five questions we ask!) that will take 15-20 minutes.
• 30-minute phone interview with a member of AMA’s People and Culture team 
• Virtual Interview with the hiring manager and key stakeholders you’ll be working closely with

What we offer

• An inclusive work environment with monthly team events.
• Rewards and Recognition program through Bucketlist. See more about this here!
• Free AMA membership and free access to the following professional development opportunities:
• A variety of AMA professional development content
• AMA’s Professional Certified Marketer - Marketing Manager certification exam 
• Remote work-life balance with:
• Flex Fridays (no internal meetings scheduled after 12pm on Fridays)
• Unlimited sick leave
• Two weeks of parental bonding leave
• Paid vacation time
• 13 paid holidays
• SIX days of paid volunteer time off per year
• Comprehensive benefits package that includes:
• Your choice of two medical plans with Blue Cross Blue Shield
• Your choice of two dental plans with Guardian 
• Vision plan with Guardian
• 403(b) retirement plan with an employer match and immediate vesting 
• Fully paid life insurance at twice your base annual salary
• Fully paid short-term and long-term disability

The American Marketing Association is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, reproductive health decisions and family responsibilities or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. AMA is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

EEO

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