Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Customer Support Representative (Fully Remote) image - Rise Careers
Job details

Customer Support Representative (Fully Remote)

Anagram is the ultimate insurance billing platform for eye care providers. Combining instant eligibility and benefit verifications, patient responsibility calculation, claims management, payment posting, and more, Anagram's all-in-one revenue cycle management solution is designed to save providers time and money, and free doctors to deliver the best care for their patients. Our mission is to simplify insurance, and it's working: over 2,000 eye care professionals rely on Anagram to manage their insurance billing.


Founded in 2014, Anagram is the largest and fastest-growing insurance billing platform for eye care providers in America and processes hundreds of millions of dollars each year.


What's in it for you


As a Customer Support Representative, you’ll join our dynamic Customer Support team dedicated to guiding, teaching, and supporting our customers in using Anagram’s innovative platform. You'll be the friendly, knowledgeable face of Anagram—delivering exceptional service and building strong relationships with healthcare providers. This role is ideal for a proactive self-starter who thrives in a collaborative environment. Your contributions will have a direct and meaningful impact on our business and the healthcare providers we serve.


What We're Looking For:
  • 1–3+ years of experience in a customer service or support role
  • A team player with a positive, “can-do” attitude
  • Strong communication and active listening skills
  • Excellent problem-solving abilities
  • Comfortable managing multiple tasks in a fast-paced environment
  • Patient and empathetic when handling challenging cases
  • Quick to learn and comfortable using a variety of tools, including but not limited to: Intercom, Slack, HubSpot, & Google Workspace


What You'll Do:
  • Provide timely, accurate, and empathetic support to customers via chat and email
  • Understand and identify customer needs, guiding them through specific features and functionalities
  • Maintain and update internal knowledge bases and customer records
  • Share updates about new features, improvements, or processes with customers
  • Collaborate cross-functionally with other teams to ensure a smooth customer experience


Bonus points!
  • Passion for healthcare and improving the patient/provider experience
  • Previous experience at a SaaS company or within a fast-growing startup
  • Knowledge of Medical Insurance Terminology


Anagram offers employees:

- Industry-leading compensation including salary and equity ownership

- MacBook, monitor, and all the technologies you need to succeed

- Medical & Dental Insurance

- 401k

- Fast-paced startup environment

- Remote first company



Anagram is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please email your request to people@anagram.care.

Anagram (MN) Glassdoor Company Review
3.2 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
Anagram (MN) DE&I Review
3.5 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
CEO of Anagram (MN)
Anagram (MN) CEO photo
Jim Plutt
Approve of CEO
Similar Jobs
Photo of the Rise User

Join Propio Language Services as an Onsite Spanish Interpreter in Cincinnati, helping communities by providing essential interpreting services.

GHR Hybrid Castle Rock
Posted yesterday

Join Bank of America as a Relationship Banker, where you can help clients navigate their financial priorities while building a rewarding career.

Photo of the Rise User
Qantas Group Hybrid Sydney, New South Wales, Australia
Posted 8 days ago

Become a part of QantasLink's A220 Cabin Crew team where safety and customer satisfaction take flight in Sydney.

Posted 12 days ago

A Pediatric outpatient clinic in Brooklyn is looking for a skilled Family Nurse Practitioner to join their team dedicated to pediatric care.

Photo of the Rise User
Posted 7 hours ago

Become a pivotal member of Benevis as a Dental Hygienist, where your skills will contribute to creating happier smiles in your community.

Photo of the Rise User
Posted 21 hours ago

Arch Systems is looking for a seasoned Helpdesk Manager to lead end-user support teams while managing a large-scale device environment remotely.

1-800-GOT-JUNK? - Salt Lake City Hybrid West Valley City, Utah, United States
Posted 4 days ago

Join 1-800-GOT-JUNK? as a Customer Experience Leader where you'll deliver outstanding service and drive sales in a fast-paced environment.

Join Flaget Memorial Hospital as a Certified Respiratory Therapist, where you will deliver exceptional patient care in a supportive environment.

Photo of the Rise User
Posted 9 months ago
Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
Photo of the Rise User
Posted 6 months ago
MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 15, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
71 people applied to Open Enrollment CSR at TEKsystems
Photo of the Rise User
Someone from OH, Euclid just viewed Technical Account Manager at ZeroFOX
Photo of the Rise User
Someone from OH, Euclid just viewed Technical Account Manager (Enterprise) at Rippling
Photo of the Rise User
Someone from OH, Euclid just viewed Software Engineer (Node.js & AWS) at Litify
Photo of the Rise User
Someone from OH, Euclid just viewed Technical Program Manager at DeepSource Technologies
Photo of the Rise User
Someone from OH, Euclid just viewed Solution Engineer, Amazon Connect at NeuraFlash
G
Someone from OH, Dublin just viewed Outside Sales Representative at Go Flooring, LLC.
M
Someone from OH, Cincinnati just viewed Remote Data Entry Operator at MUTW, LLC