Associate Customer Support Representative
Skills
- Strong written and verbal communication skills
- Ability to work in fast-paced environments
- Technical support experience
Responsibilities
- Handle calls from end users in a friendly, resolution-oriented manner
- Create help desk tickets for all issues, documenting all details of the issue and resolution
- Spot trends among tickets to identify root causes of issues
- Collaborate with support, product, QA, and development teams to address underlying issues
- Assist Product team with customer feedback for future enhancements
- Ensure compliance with Apiture policies, standards, and procedures
Education
- Bachelor’s degree preferred or equivalent industry experience
Benefits
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off
- Flexible working hours
Average salary estimate
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