Payment Operations Specialist

As a Payment Operations Specialist at Applied, your primary responsibilities will include managing the KYC process and client onboarding initiatives, ensuring accurate risk tier assignments. You will monitor transactions for fraud detection and maintain current fraud detection rules. Additionally, you will address support requests related to transactions and payouts and optimize payment system infrastructure to enhance operational performance.

To be considered for the Payment Operations Specialist position at Applied, candidates should possess at least 2 years of relevant experience in payment operations or financial services. A bachelor's degree or equivalent experience is preferred, and strong analytical skills along with proficiency in data analysis tools like Excel or Google Sheets will be beneficial. While a background in the payments industry is highly desirable, it is not mandatory.

At Applied, we prioritize a workplace culture that values every team member's contributions. As a Payment Operations Specialist, you'll find a team that celebrates diversity and encourages collaborative efforts. We cultivate an environment where learning and trying new things are part of the routine, ensuring that your professional growth and happiness go hand in hand.

Applied places a strong emphasis on career development and progression. As a Payment Operations Specialist, you will have numerous opportunities to enhance your skills within the payments industry, participate in professional development programs, and potentially advance into senior roles within the organization as you gain experience and demonstrate your capabilities.

The team environment for Payment Operations Specialists at Applied is unique and vibrant. We believe that success is a team endeavor, so you will work alongside dedicated professionals who share diverse backgrounds and experiences. Collaboration, support, and laughter are staples of our workplace, ensuring that while work is important, so is enjoying the journey together.

When answering this question, focus on any relevant experience you have, even if it's not directly in payment operations. Highlight specific tasks, tools you have used, or processes you managed, demonstrating your understanding of the field and how you can apply it to the Payment Operations Specialist role at Applied.

Discuss your previous experience dealing with sensitive data, emphasizing your understanding of confidentiality. Mention specific practices you follow to ensure data security and integrity, as well as any compliance policies you were part of in your previous roles.

Provide a detailed example showcasing your analytical mindset. Highlight the issue, your approach to identifying it, the actions you took to resolve it, and the positive outcome that followed, demonstrating your problem-solving skills relevant to the Payment Operations Specialist position.

Share specific techniques you use for task prioritization and organization, such as creating to-do lists, using project management tools, or setting deadlines. Emphasize how these strategies have helped you succeed in similar situations, and relate them back to the responsibilities of the Payment Operations Specialist role.

Explain your approach to compliance by discussing any relevant experiences you have had with regulatory policies. Highlight your attention to detail, proactive nature in monitoring compliance standards, and any training you have received on such procedures.

Discuss your familiarity with tools like Excel or Google Sheets, and provide examples of how you've used these tools for data analysis. Mention any specific analyses you've conducted that contributed to process improvements or enhanced operational efficiency in your past positions.

Describe your understanding of the importance of both fraud prevention and customer satisfaction. Share a specific example where you successfully implemented a solution that satisfied both aspects, showcasing your customer-focused attitude while still being vigilant about fraud risk.

Illustrate your involvement in compliance processes by providing a tangible example. Talk about your role, the challenges you faced, and the solutions you proposed, emphasizing the positive impact of your contributions to compliance measures in payment operations.

Reflect on why you believe Applied is a perfect fit for you. Mention your excitement for the payments industry, the company’s collaborative culture, and how your values align with Applied’s mission, ensuring to convey your genuine interest in contributing to the team's success.

Before the interview, research Applied’s history, mission, and company culture. Share your insights during the interview, discussing how their values resonate with you and how you see yourself embodying these values as a Payment Operations Specialist.