Job details

IT Administrator

We are expanding our business at a rapid pace and have an AI vision and strategy that needs rapid execution. We’re looking for sharp, energetic and detail-oriented people passionate about implementing AI RegTech solutions that transform the status quo. This is a key role with ownership of quality AI product development and scaling our SaaS platform to include many more AI products.

Who We Are:

AQMetrics is a leading provider of regulatory risk software to global financial institutions. Our SaaS platform is award-winning, and our range of products make regulatory risk management simple, secure, and globally compliant.

What We Value:

People First

Putting people first is at the core of everything we do. It compels us to make decisions based on what is best for our people — employees, partners, and customers.

Customer Delight

We are customer-focused. We strive to provide the best in class, to drive great customer experience through teamwork and high performance.

Integrity

We are committed to professional integrity. We conduct our business to the highest standards with skill, diligence and responsibility. Professional trust, honesty and compliance are at the core of our culture.

Innovation

We value ideas and encourage innovation every day.

What you will do:

Provide Level 1/2 support for Windows-based user systems, including
managing user accounts and permissions in Google Workspace and Microsoft
Azure.
Troubleshoot hardware, software, and network issues across laptops, mobile
devices and internal network.
Assist in the support of Office/Microsoft 365 and basic Azure services.
Document technical issues and resolutions to maintain accurate records.
Participate in IT projects such as system rollouts, migrations, and hardware
upgrades.
Suggest and assist in the implementation of IT security and efficiency
improvements.
Track, update, and manage IT hardware inventory, ensuring all equipment is
accounted for and well-maintained.
Patch Management.
Assist with IT Security Awareness training initiatives and Inductions.
Assist with periodic audits related to ISO27001 and DORA.
Hardware and software procurement.

2+ years of experience in IT support in a Windows environment.

Strong knowledge of Windows operating systems and Office/Microsoft 365
Knowledge of basic networking protocols (DNS, DHCP, TCP/IP).
Exposure to Microsoft Azure\AWS with experience in user and service
management.
Relevant certifications such as CompTIA A+, Security+ or Microsoft Certified
Strong problem-solving skills, attention to detail and security focussed.
Excellent verbal and written communication skills.
Ability to work independently and manage multiple tasks simultaneously.
Effective documentation skills with the ability to create & maintain knowledge
base articles.
3rd level qualification in Computer Science or related field
AWS Certifications
Microsoft Intune deployment and MDM.
Evidence of continuous learning
Exposure to ISO27001 and DORA

Opportunity to be part of something special, AQMetrics is growing and we want you to be part of our journey
People-centric culture
Competitive salary
Upskilling opportunities
Employee Assistance Programme
Pension scheme
Healthcare for employees and their families
Flexible working
Bike to Work scheme

Active social club with events throughout the year

What our Interview Process is Like:

Step 1- After you apply, our HR Manager may reach out to you for an introductory call

Step 2- If your background is a match for the role, you may be required to complete a technical assessment (role depended) and/or phone interview with 1-2 people

Step 3- If you continue through the process, you may be asked to come onsite to interview

AQMetrics is an equal-opportunity employer. We are committed to an inclusive and diverse AQMetrics.

Average salary estimate

$72500 / YEARLY (est.)

min

max

$60000K

$85000K

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What You Should Know About IT Administrator, AQMetrics

At AQMetrics, we’re on an exciting journey of expansion, and we need a talented IT Administrator to join our team! If you’re sharp, energetic, and detail-oriented, this could be the perfect opportunity for you. Our mission is to implement AI RegTech solutions that reshape the status quo, and as an IT Administrator, you’ll play a key role in developing quality AI products and scaling our award-winning SaaS platform. You’ll provide Level 1 and 2 support for Windows-based user systems, managing user accounts and permissions in Google Workspace and Microsoft Azure. Troubleshooting is just part of your day as you tackle hardware, software, and network issues across various devices. You'll also lend your hand to IT projects like system rollouts and hardware upgrades while documenting technical issues meticulously. With a focus on security and efficiency, you’ll be responsible for patch management, IT hardware inventory, and assisting with ISO27001 and DORA audits. At AQMetrics, we prioritize our people and value innovation, integrity, and customer delight. Join us for this incredible opportunity to grow, learn, and contribute to our thriving people-centric culture, backed by competitive salary and benefits. Want to be part of our journey? We can’t wait to meet you!

Frequently Asked Questions (FAQs) for IT Administrator Role at AQMetrics

What responsibilities does an IT Administrator at AQMetrics have?

As an IT Administrator at AQMetrics, you'll be responsible for managing user accounts and permissions in Google Workspace and Microsoft Azure, providing Level 1 and Level 2 support for Windows-based systems, troubleshooting hardware and software issues, and participating in IT projects such as system rollouts and upgrades. You will also assist in maintaining IT security and inventory management.