Dispatcher-Houston, TX

As a Dispatcher at ARS-Rescue Rooter in Houston, you will be primarily responsible for ensuring our technicians are dispatched efficiently and customers are satisfied. This includes taking customer information from our systems and relaying it to field employees, managing inbound and outbound calls, and helping technicians navigate local traffic effectively to reach residences in a timely manner. Your role is pivotal in maintaining smooth operations and providing exceptional customer service throughout the day.

To qualify for the Dispatcher role at ARS-Rescue Rooter in Houston, candidates should demonstrate strong customer service skills and computer proficiency, especially with Microsoft products and multi-line phone systems. Familiarity with the local area is essential for assisting technicians in navigation. Note that this position requires daily attendance in office, and a pre-employment drug screening and background check are standard parts of the hiring process.

Employees at ARS-Rescue Rooter in Houston enjoy a comprehensive benefits package when they join as Dispatchers. This includes low-cost medical insurance options starting at just $5 per week, dental and vision coverage, paid time off, and a 401(k) plan with a matching contribution. Additional perks include company-paid life insurance and various discounts through partnered accounts, making it a fulfilling place to work.

No, the Dispatcher position at ARS-Rescue Rooter in Houston is not a remote role. Candidates must report daily to the office to efficiently manage dispatch operations and collaborate closely with technicians and customers. If you prefer a hands-on working environment, this position will be a great fit!

At ARS-Rescue Rooter in Houston, you'll receive comprehensive training as a new Dispatcher. The in-house Learning & Development team provides training that covers various areas, including technical skills, sales, safety, leadership, and systems training. This commitment to your professional development ensures you are well prepared for your role and can advance in your career as opportunities arise.

In answering this question, focus on your passion for customer service and the importance of effective dispatch operations in a service-oriented organization like ARS-Rescue Rooter. You can mention your admiration for their long-standing credibility and the chance to contribute to a professional environment while growing your skills.

Highlight any previous roles that required strong communication skills, customer service, and email proficiency. Mention specific experiences dealing with calls, managing schedules, or coordinating logistics. Tailor your experiences to showcase your familiarity with similar responsibilities to those expected at ARS-Rescue Rooter.

Discuss your approach to prioritizing by assessing urgency and importance. You could mention techniques you use, such as time management tools or strategies for organizing tasks. Keep your focus on how these approaches can ensure efficient dispatch operations at ARS-Rescue Rooter.

Yes, handling difficult customers is part of providing excellent service. Share a specific example demonstrating your ability to stay calm and empathize with the customer while effectively solving their issue. Emphasize skills like active listening and conflict resolution.

Talk about your proficiency with multi-line phone systems, scheduling, or any dispatch software you’ve previously used. Mention Microsoft products, as they're specifically mentioned in the job description, and how they can aid in efficient call handling and data entry.

Explain your method for keeping track of appointments, potential traffic issues, and real-time updates, emphasizing your local knowledge to facilitate timely arrivals. Discuss collaboration with field technicians as essential to this process.

Share techniques that help you remain calm under pressure, such as taking deep breaths, prioritizing tasks, or focusing on solutions rather than problems. Mention that you enjoy the challenge this brings and how it can drive better performance.

Research the company's background—it’s essential to display your knowledge during the interview. Discuss their service history, wide-ranging operations in HVAC, plumbing, and electrical solutions, and their commitment to customer satisfaction and employee development.

Highlight that, in a service context, teamwork ensures seamless operations. Acknowledge that a Dispatcher at ARS-Rescue Rooter will work closely with technicians, customer service reps, and management, creating a synergistic environment that ultimately benefits customers.

Discuss the importance of adapting your communication style based on the audience, be it a technician in the field or a team leader in the office. You could suggest strategies like being direct and clear with field technicians while providing more detailed information to management.