Solutions Consultant - Dutch or Swedish

As a Solutions Consultant at Asana, your key responsibilities include engaging with prospective clients across EMEA North, conducting product demonstrations, and translating customer needs into actionable solutions. You'll work closely with Sales teams to drive account strategies and identify solutions that address specific pain points. Your role also involves generating insights that support further product development and participating in presale activities such as office hours and content generation.

To be considered for the Solutions Consultant position at Asana, candidates should have a minimum of three years experience in Presales, Solutions Consulting, or similar fields, ideally within a SaaS environment. Proficiency in developing product demonstrations, an understanding of IT systems, and the ability to influence decision-makers are crucial. Familiarity with AI technology and a conversational level of Dutch or Swedish are preferred to cater to the diverse EMEA North audience.

Working as a Solutions Consultant at Asana offers a dynamic and hybrid environment. The standard office days are Monday, Tuesday, and Thursday, promoting in-person teamwork and collaboration, while Wednesdays are commonly remote. Depending on specific work needs, Fridays might also offer the flexibility of working from home. This balance allows for both creative brainstorming sessions and personal focus time, helping you thrive.

Essential skills for a Solutions Consultant at Asana include strong communication abilities, particularly in presenting ideas and solutions clearly. A deep curiosity about IT systems and proficiency in product demonstrations are crucial. The role also requires a knack for storytelling, allowing you to connect with clients and help them visualize the impact of Asana’s solutions on their workflows. Experience with JSON and APIs is also beneficial for client interactions.

Asana is committed to the growth and career development of its Solutions Consultants by providing career coaching, inclusive family building benefits, and access to wellness programs. Job candidates are encouraged to pursue opportunities that align with their skills and interests, further ensuring a supportive environment that fosters professional growth. Regular feedback and performance evaluations, coupled with equity in compensation, help create a transparent path for advancement.

To effectively understand customer needs as a Solutions Consultant, begin by asking open-ended questions and actively listening to responses. Take note of the challenges they face and follow up with clarifying questions. Relate their needs back to past experiences and demonstrate how Asana's solutions can specifically address those issues. Use real-life examples to showcase your deep product knowledge and your ability to deliver tailored solutions.

When discussing your experience with customer Proof of Concepts, be sure to outline specific projects where you successfully demonstrated the capabilities of the product. Focus on the structure of the Proof of Concept, the preparation involved, and how you customized it to meet the potential client’s needs. Highlight any feedback received and the eventual outcomes that came from it, showcasing your ability to create impactful demonstrations.

Influencing senior-level decision-makers often requires building trust and credibility. Start by thoroughly understanding their business landscape and specific pain points. Use data-driven insights to back your recommendations while illustrating potential ROI through case studies or testimonials. Frame your conversations around how Asana can drive efficiency and measurable results, ensuring you speak their language and align with their business goals.

Prioritization as a Solutions Consultant can be achieved by employing effective time management techniques such as the Eisenhower Matrix. Evaluate tasks based on their urgency and importance, allowing you to focus on high-impact responsibilities like customer demos and strategy meetings. Always keep communication open with your Sales team to ensure alignment on priorities and any changes that may arise due to shifting client needs.

When asked to describe a time you contributed to your team's revenue goals, share a specific example that illustrates your role and actions. Detail the project objectives, your contributions (whether through product demonstrations, upselling, etc.), and the end results in terms of revenue growth. Highlight your collaborative efforts with the Sales team and the strategies that led to closing deals more effectively.

Discuss your hands-on experience with AI technologies, particularly those that relate to workflow automation or data analysis. Highlight any projects that utilized AI, your understanding of its implications for business efficiency, and how you leverage this knowledge when discussing solutions with clients. Stay abreast of AI innovations to confidently address potential client queries and position Asana as a frontrunner in AI-powered software.

Handling objections during customer meetings requires a calm, solution-oriented approach. Begin by actively listening to the concern and validating the customer’s feelings. Then, respond thoughtfully, providing data or evidence that addresses the objection directly. If necessary, reframe the issue to align with the customer’s core values and emphasize how Asana’s solution remains beneficial even in light of their concerns.

Effective product demonstrations start with preparation. Tailor your presentation by researching the prospect’s needs and customizing the demo accordingly. Aim for clarity and engagement by simplifying complex features and connecting them to the client’s specific pain points. Practicing storytelling techniques can make your demonstration more relatable, leaving a lasting impression on the audience.

To stay updated on industry trends and competitor products, follow reputable industry publications, attend webinars, and network with other professionals in the field. Subscribing to relevant newsletters and podcasts can also provide insights into emerging technologies. Make it a point to share insights with your team, creating a culture of continuous learning and alignment with market shifts.

When asked why you want to work as a Solutions Consultant at Asana, express your enthusiasm for their innovative culture and commitment to teamwork. Highlight your respect for Asana’s mission to improve productivity across organizations and your desire to contribute to that goal. Discuss how the role aligns with your skills and values, and mention your eagerness to help clients unlock their potential.