eCommerce Customer Service Representative

At ASICS, we believe our people are our competitive advantage and we work together as one team to bring a performance mindset to life every day through our core behaviors: Driven, Innovative, Collaborative, Consumer-Centric. 

Our Customer Service team is on a mission to find a collaborative and motivated Customer Service Representative to join the team! Reporting to the Customer Service Team Lead, you will be responsible for managing all queries from our Ecommerce customers.

So, what goes into making that happen?

·      Assisting Ecommerce consumers with their enquires both via email and over the phone, be it an order update or assisting with a return

·      Actioning consumer requests for order cancelations, working on recalling and refunding the orders

·      Managing returns activities within the ASICS Distribution Centre to support the returns business process in a timely manner

·      Managing reconciliations with the accounts department for refunds or payment issues

·      Working with our payment platform, identifying any cases of fraud and actioning appropriately

·      Prioritising tasks in line with daily KPIs

·      Undertaking ad-hoc administrative duties and reporting as required

·      Providing problem ownership, complaints handling, follow-up, resolution, and feedback

·      Establishing good working relationships with internal and external stakeholders

In return, we offer:

·      A permanent full-time opportunity 

·      Salary + bonuses + 17.5% annual leave loading + paid parental leave

·      Hybrid work options using a 'moments that matter' way of working

·      Convenient Marsden Park location in a new head office facility, closely connected to the M7, with ample free parking 

·      Free onsite gym and personal training sessions 

·      Generous staff discount – 25% off wholesale!

·      A collaborative, supportive and high-performing team culture with career growth opportunities – We love promoting from within! 

·      Opportunities to give back through community and team events 

That’s enough about us! Here’s what we hope to see from you:

·      2 years’ experience in Customer Service ideally within the retail industry

·      Previous experience performing in a KPI driven environment

·      Exceptional attention to detail and accuracy

·      Strong IT literacy, ideally with previous experience in SAP, excel and word

·      Superior communication skills, both verbal and written

·      Excellent problem solving and time management skills

At ASICS, we work together as one team to bring a performance mindset to life every day - Are you ready to pursue your career goals? Apply Today! 

ASICS is proud to be an Equal Employment Opportunity employer, where everyones ideas and contributions are respected. We are committed to engaging a diverse workforce, and our hiring decisions are made with the best candidate for the role at the forefront. We encourage people of all ages, abilities, and cultural backgrounds to apply to join our team.