Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. Backed by $70M in funding from NEA, Emergence Capital, and Stripe, and driven by a team of experts passionate about problem-solving, we’re at the forefront of support operations technology.
The Role
As our Employee Experience Coordinator, you'll play a pivotal role in enhancing our workplace culture and ensuring every team member feels valued and engaged. From organizing memorable events to managing onboarding and offboarding processes, you'll be the go-to person for all things related to employee engagement and office management.
Responsibilities
Facilities Management: Maintain an inviting and efficient office environment by managing supplies, coordinating with vendors, and overseeing day-to-day operations.
Event Planning & Coordination: Organize company events, team-building activities, and celebrations to boost morale and strengthen team cohesion.
Onboarding & Offboarding Support: Manage the onboarding process by preparing new hire materials, coordinating orientation sessions, and ensuring a seamless introduction to our company culture. Oversee offboarding to ensure a smooth transition for departing employees, handling exit logistics and knowledge transfers.
Employee Engagement: Develop and implement initiatives to enhance employee satisfaction, gather feedback, and promote a positive workplace atmosphere.
Administrative Support: Assist with scheduling, correspondence, and other administrative tasks to support the People Team and broader company objectives.
About You
Bachelor's degree in Human Resources, Business Administration, or a related field.
1-2 years of experience in HR, office management, or event planning, preferably within a tech environment.
Exceptional organizational and multitasking abilities.
Strong interpersonal and communication skills.
Proficiency with office software and tools (e.g., Notion, Google Workspace).
Attention to detail and strong organizational skills.
Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
Paid parental leave
Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
401(k) plan enrollment
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At Assembled, we’re on the lookout for a dynamic Employee Experience Coordinator to join our team. As a company that's revolutionizing customer support infrastructure, we believe that our workplace culture is just as important as the innovative tech we provide to companies like CashApp and Etsy. In this engaging role, you’ll be the heartbeat of our employee experience, ensuring that every team member feels valued and connected. From organizing unforgettable events to enhancing our onboarding and offboarding processes, you'll be hands-on in creating positive experiences that foster engagement and collaboration. You'll manage everything from facilities to company celebrations, making our office an inviting and thriving space for all. With a strong focus on developing initiatives aimed at enhancing employee satisfaction, you’ll also be gathering feedback and promoting a vibrant workplace atmosphere. Your organizational prowess will be critical in supporting the People Team and aligning office management with our broader company objectives. If you have a Bachelor’s degree in HR, Business Administration, or a relevant field and have gained some experience in HR or office management, then Assembled could be the perfect fit for your next career chapter. Join us and make a real impact on our team's culture and success, all while enjoying our fantastic benefits package.
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