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Employee Experience Coordinator

About Assembled

Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. Backed by $70M in funding from NEA, Emergence Capital, and Stripe, and driven by a team of experts passionate about problem-solving, we’re at the forefront of support operations technology.

The Role

As our Employee Experience Coordinator, you'll play a pivotal role in enhancing our workplace culture and ensuring every team member feels valued and engaged. From organizing memorable events to managing onboarding and offboarding processes, you'll be the go-to person for all things related to employee engagement and office management.

Responsibilities

  • Facilities Management: Maintain an inviting and efficient office environment by managing supplies, coordinating with vendors, and overseeing day-to-day operations.

  • Event Planning & Coordination: Organize company events, team-building activities, and celebrations to boost morale and strengthen team cohesion.

  • Onboarding & Offboarding Support: Manage the onboarding process by preparing new hire materials, coordinating orientation sessions, and ensuring a seamless introduction to our company culture. Oversee offboarding to ensure a smooth transition for departing employees, handling exit logistics and knowledge transfers.

  • Employee Engagement: Develop and implement initiatives to enhance employee satisfaction, gather feedback, and promote a positive workplace atmosphere.

  • Administrative Support: Assist with scheduling, correspondence, and other administrative tasks to support the People Team and broader company objectives.

About You

  • Bachelor's degree in Human Resources, Business Administration, or a related field.

  • 1-2 years of experience in HR, office management, or event planning, preferably within a tech environment.

  • Exceptional organizational and multitasking abilities.

  • Strong interpersonal and communication skills.

  • Proficiency with office software and tools (e.g., Notion, Google Workspace).

  • Attention to detail and strong organizational skills.

Our U.S. benefits

  • Generous medical, dental, and vision benefits 

  • Paid company holidays, sick time, and unlimited time off

  • Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting

  • Paid parental leave 

  • Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices

  • 401(k) plan enrollment

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Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Employee Experience Coordinator, Assembled

At Assembled, we’re on the lookout for a dynamic Employee Experience Coordinator to join our team. As a company that's revolutionizing customer support infrastructure, we believe that our workplace culture is just as important as the innovative tech we provide to companies like CashApp and Etsy. In this engaging role, you’ll be the heartbeat of our employee experience, ensuring that every team member feels valued and connected. From organizing unforgettable events to enhancing our onboarding and offboarding processes, you'll be hands-on in creating positive experiences that foster engagement and collaboration. You'll manage everything from facilities to company celebrations, making our office an inviting and thriving space for all. With a strong focus on developing initiatives aimed at enhancing employee satisfaction, you’ll also be gathering feedback and promoting a vibrant workplace atmosphere. Your organizational prowess will be critical in supporting the People Team and aligning office management with our broader company objectives. If you have a Bachelor’s degree in HR, Business Administration, or a relevant field and have gained some experience in HR or office management, then Assembled could be the perfect fit for your next career chapter. Join us and make a real impact on our team's culture and success, all while enjoying our fantastic benefits package.

Frequently Asked Questions (FAQs) for Employee Experience Coordinator Role at Assembled
What are the key responsibilities of the Employee Experience Coordinator at Assembled?

The Employee Experience Coordinator at Assembled is responsible for vital functions such as facilities management, event planning, onboarding support, employee engagement initiatives, and administrative tasks. This role is all about creating a positive workplace culture and ensuring that all team members feel valued and connected.

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What qualifications are needed for the Employee Experience Coordinator position at Assembled?

To apply for the Employee Experience Coordinator role at Assembled, candidates should possess a Bachelor's degree in Human Resources, Business Administration, or a related field. Ideally, you should have 1-2 years of experience in HR, office management, or event planning, with a strong emphasis on organizational skills and interpersonal communication.

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How does Assembled promote employee engagement through the Employee Experience Coordinator role?

The Employee Experience Coordinator at Assembled plays a critical role in promoting employee engagement by developing and implementing initiatives aimed at enhancing workplace satisfaction. This includes organizing events, gathering feedback, and ensuring that the team feels supported and connected in an inclusive environment.

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What types of events does the Employee Experience Coordinator organize at Assembled?

In the Employee Experience Coordinator role at Assembled, you'll organize a variety of events including team-building activities, company celebrations, and regular morale-boosting initiatives. The aim is to cultivate team cohesion and foster a fun and engaging work atmosphere.

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What benefits do Employee Experience Coordinators receive at Assembled?

As an Employee Experience Coordinator at Assembled, you can enjoy generous medical, dental, and vision benefits, unlimited time off, monthly credits for professional development and wellness, and a hybrid work model with catered lunches in our offices, among other perks designed to support work-life balance.

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Common Interview Questions for Employee Experience Coordinator
What strategies would you employ to enhance company culture as an Employee Experience Coordinator?

To enhance company culture, I would assess current employee engagement levels and gather feedback through surveys. Based on the insights collected, I would implement initiatives such as team-building activities, recognition programs, and wellness events to foster a stronger sense of community and collaboration.

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Can you describe your experience with onboarding processes?

In my previous roles, I was responsible for developing onboarding materials, facilitating orientation sessions, and ensuring a smooth transition for new hires. I believe a structured onboarding process is crucial for integrating new employees into the company culture and helping them succeed.

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How do you prioritize tasks in a fast-paced environment?

To prioritize tasks effectively, I use a combination of tools and techniques. I assess deadlines and impact, creating a prioritized task list that allows me to focus on urgent responsibilities while ensuring longer-term projects remain on track.

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How would you handle a situation where an employee feels disengaged?

I would approach the situation by having a one-on-one conversation with the employee to understand their concerns. It's essential to listen actively and show empathy. Together, we could explore ways to increase their engagement, whether through new projects, mentoring opportunities, or adjusting their responsibilities.

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What role do you think events play in employee engagement?

Events play a significant role in employee engagement as they create opportunities for team members to connect on a personal level outside of daily work tasks. These interactions can strengthen relationships, boost morale, and create a sense of belonging among employees.

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How would you ensure effective communication between different departments?

I would implement regular cross-departmental meetings and updates to ensure all employees are informed about ongoing projects and initiatives. Additionally, using collaboration tools can streamline communication and foster transparency within the organization.

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What tools or software are you familiar with for office management?

I am proficient in office software such as Notion, Google Workspace, and project management tools like Trello. These applications help streamline operations, support collaboration, and manage tasks effectively.

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How would you approach planning a large company event?

When planning a large company event, I would start by defining the purpose and desired outcomes. I would create a detailed project plan that includes budget, timeline, vendor selection, and logistics. Throughout the planning phase, I would maintain open communication with stakeholders to ensure all needs are met.

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What initiatives have you seen work best for enhancing employee satisfaction?

Based on my experience, initiatives such as flexible work arrangements, recognition programs, and professional development opportunities resonate well with employees. Cultivating a culture where feedback is valued also significantly boosts satisfaction.

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How do you stay organized when juggling multiple responsibilities?

To stay organized, I utilize digital tools and maintain a strict schedule, blocking time for specific tasks as well as using checklists. Adapting to changing priorities is also crucial, so I remain flexible and responsive while keeping track of deadlines.

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Full-time, hybrid
DATE POSTED
April 18, 2025

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