Product Marketing
About Us
Assembled is building software to transform and elevate customer support teams, which often represent 20-50% of the people at a company. Our workforce management platform helps some of the fastest-growing, most innovative companies in the world—including Stripe, Etsy, and Robinhood—to schedule, forecast, and organize their support teams. We’ve raised $70m in funding from the likes of NEA, Emergence Capital, and Stripe itself. You’ll be joining a special group of people who learned the ropes at companies like Stripe, Google, Atlassian, Twitter, Airbnb, Looker, NEA, Bain, and more.
We're looking for a multi-disciplinary marketer who's got storytelling skills for days and a hunger to have more impact in more places. As a critical hire on the Marketing team (and 1 of 2 Product Marketers), you’ll be empowered to run (and run fast) when it comes to go-to-market strategy, sales enablement, persona development, pricing/packaging, and more. You’ll be expected to think like a GM and execute like an Olympian.
To cut to the chase: our next chapter of growth is contingent on differentiated product narratives, bullet-proof sales pitches, strong relationships, and a whole lot more. Sound like something you'd want to take on?
Things you’ll get to do:
Build the product marketing foundation underlying our go-to-market approach, including message house, personas, competitor deep-dives, and so much more
Tackle big-picture storytelling at the brand, category, and investor-facing level
Take full creative control over how our story comes to life across the website, demo videos, sales pitches, and campaigns
Help shape product strategy (through deep understanding of the customer) and own product announcements, from concept to launch
Implement strategy and process around consistent, high-quality content creation for organic, paid, and other efforts
Take the lead on bringing new products to market through impactful launches, cohesive storytelling, and proven
Things we’d love for you to bring:
You have 5+ years of having seen it before, having done it before, and knowing how to build product-led stories that break through the noise
You’re motivated by the customer, what they need, and how they use our product. You know how to leverage your understanding of the buyer and user journey to help improve the product experience as well as the messaging around it.
You’re a super-connector and people-person who can flex in collaboration with any kind of team, including Sales, Product, and Customer Success and Support. You have a history of rock-solid cross-functional relationships.
You're resourceful at your core. This means thriving in uncertainty, showing grit in the face of roadblocks, and finding new, better ways to get the job done.
You're a systems thinker, first and foremost. You can see the forest for the trees to make decisions that are good for the collective experience, and know when to lean on data and when to trust your gut.
You're unafraid of the details, and are well-versed in organizing allthethings to get the important stuff right.
You're excited about having a positive impact on customer support teams. Knowledge about or experience in this world isn’t required, but it is welcome!
You’re a kind, collaborative, empathetic, and flexible person who is down to get in the boat and help us row!
The estimated base salary range for this role is $155,000-$195,000 per year. The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
Our U.S. benefits
Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, commuting and community-support agriculture (CSA)
Paid parental leave
Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
401(k) plan enrollment
Average salary estimate
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Assembled is on the lookout for an exceptional Product Marketing professional to join our dynamic marketing team! If you crave the thrill of building impactful narratives and enjoy working alongside a talented group of individuals who have experience at companies like Stripe and Google, this is the perfect opportunity for you! As the Product Marketer at Assembled, you will play a vital role in shaping our go-to-market strategies and sales enablement efforts. Your mission will be to craft compelling messaging that resonates with our ideal audience, including support teams at game-changing companies like Etsy and Robinhood. You’ll dive deep into understanding our customers, which will inform everything from persona development to pricing and packaging strategies. With your creative flair, you'll own various marketing materials and campaigns, from website content to powerful demo videos. Additionally, you’ll coordinate and execute high-impact product launches that effectively communicate our unique value propositions to the market. In this role, your strong collaboration skills will become your superpower as you work closely with sales, product, and customer success teams to foster seamless integration of our strategies. If you are passionate about enhancing customer support and possess the knack for a detailed, systems-driven approach, we invite you to be a part of our exciting journey in transforming how support teams operate. Join us, and let’s elevate customer support together in a collaborative, flexible, and inclusive environment where every voice matters!
By
Assembled
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