Manager - Provider Relations

• Experienced in healthcare, provider engagement, Medicare, Commercial and Medi-Cal managed care systems
• Relentlessly resourceful. You enjoy taking ownership and can get things done without excuses. You are resilient, detail-oriented, and truly believe that no task is beneath you
• Possess strong organizational skills, plans daily activities, and demonstrate initiative with minimal supervision to complete projects
• Comfortable with ambiguity and biased towards action. You enjoy thinking about complex and ambiguous problems and can execute consistently and add compounding value
• Comfortable working in a fast-paced environment
• Strong priority management, work independently, effectively manage time and resources

What You’ll Do:

• Routine visits to providers in assigned territory to develop a trusted relationship and maintain open lines of communication between Astrana Care Partners of Arizona and providers
• Conduct provider onboarding, orientation, and ongoing educational training throughout the year to ensure providers remain compliant with state, federal regulations and company policies and procedures
• Collaborate with other departments to ensure provider inquiries are resolved in a timely and effective manner
• Develop and implement strategies for retention, growth, and marketing within assigned territories
• Detailed reporting of provider visits, inquiries, trainings, and growth opportunities
• Must be able to problem solve and identify ways to address provider issues timely and effectively
• Must be able to travel frequently to assigned service area.
• Other duties assigned by department Manager

Minimum Qualifications:

• Bachelor’s degree or equivalent years of experience preferred
• 2-3 years experience in provider network scope of services
• Strong understanding of Managed Care Operations
• Minimum of 2 years' customer service, provider services or relevant work experience in a healthcare setting
• Excellent written and verbal communication skills
• Proficient computer skills and Microsoft Office programs (i.e., Outlook, Excel, Word, and PowerPoint)