Bilingual Part-Time Retail Sales Consultant

As a Bilingual Part-Time Retail Sales Consultant at AT&T, your main responsibilities include using a consultative sales approach to guide customers in English and Spanish through their options, meeting sales targets, managing online orders, and making outbound calls to existing and potential customers. You will also be involved in community events, helping to create meaningful connections and delivering tailored customer service.

While prior retail or customer-facing sales experience is a plus for the Bilingual Part-Time Retail Sales Consultant role at AT&T, it's not mandatory. Our company provides comprehensive training and coaching for those without sales experience. Bilingual skills in Spanish and English are essential as they significantly enhance customer support and engagement in our diverse community.

AT&T is committed to supporting its Bilingual Part-Time Retail Sales Consultants by providing comprehensive training, tailored coaching, and ongoing mentorship. You will also have access to the full suite of AT&T products, enabling you to meet customer needs effectively while building your sales strategy to achieve your targets.

As a Bilingual Part-Time Retail Sales Consultant at AT&T, you can work a flexible schedule between 9 am and 9 pm, including weekends. This allows you to be available during peak customer hours and optimize your earning potential. Monthly seniority-based schedules are provided two weeks in advance, giving you ample time for planning.

AT&T offers a comprehensive benefits package for its Bilingual Part-Time Retail Sales Consultants, including medical, dental, and vision coverage, a 401(k) plan, tuition reimbursement, paid time off, holidays, sick leave, and employee discounts on eligible AT&T services. This ensures that you not only thrive professionally but also enjoy your personal life.

In handling an unhappy customer, I would first listen actively to their concerns, showing empathy and understanding. Then, I would ask clarifying questions to get a detailed insight into the issue and offer solutions tailored to their needs, ensuring they feel valued and heard.

In a previous role, I assisted a customer who was unsure about which phone to purchase. By asking specific questions about their usage and preferences, I could recommend a device that met their needs perfectly, resulting in a happy customer and a successful sale.

To meet my sales targets, I would use a consultative sales approach, focusing on understanding customer needs first. By leveraging product knowledge, I can effectively present tailored solutions while also using follow-up techniques to nurture leads and convert them into sales.

I stay informed about the latest technology trends through continuous research online, subscribing to relevant tech blogs, and participating in training offered by my employer. This enables me to be knowledgeable and provide accurate information to customers.

I have had positive experiences working in team environments, where collaboration has driven results. I believe that sharing ideas and supporting each other is crucial for achieving collective goals, especially in a fast-paced retail setting.

During a busy shift, I would prioritize tasks by assessing customer needs and store demands. Ensuring that customer interactions are first would be my priority, followed by managing inventory and assisting colleagues, which helps maintain a smooth operation.

I want to work for AT&T because of the company's commitment to innovation and community. The opportunity to utilize my bilingual skills to connect with diverse customers aligns with my passion for helping people while working with cutting-edge technology.

To build rapport with a hesitant customer, I would approach them with a friendly attitude, respecting their space while offering assistance with a warm greeting. Showing genuine interest and asking open-ended questions can help break the ice and encourage conversation.

Excellent customer service is about ensuring customer satisfaction at all levels, which includes active listening, responding promptly to inquiries, and going the extra mile to offer personalized solutions. It’s important to leave a positive lasting impression.

When learning about new products or services, I approach it with curiosity and diligence. I would engage with training materials, attend workshops, and practice with colleagues to build competence and confidence in sharing information with customers.