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Regional Manager - DFW/Houston Area

Company Description

About Atlantic Housing Foundation:
Atlantic Housing Foundation (AHF), Inc. is a 501(c)3 not-for-profit affordable housing provider. Founded in 1999, we currently own and operate over 10,000 units of multifamily properties in 6 states and 37 cities. In addition to HUD HAP and LIHTC properties, Atlantic Housing owns and operates affordable housing, mixed-income multifamily assets, student housing and senior housing.

The mission of Atlantic Housing Foundation, Inc. is to promote and preserve quality affordable housing and related services for low and moderate income families, helping residents improve their lives. We will do this in a manner that will foster the continuous improvement of our people and our company. We strive to be a top performing, thoroughly professional and genuinely caring organization in all that we do. As an organization, we aspire to and believe in - Making a difference.

Why Should You Apply?

  • You believe in the AHF mission and core values
  • You are the best at what you do
  • You meet the qualifications below

Benefits Offered:

  • Paid every two weeks
  • Educational Reimbursement
  • Opportunities for upward mobility
  • 12 Paid Company Holidays
  • 16 hours of Learning Time Off annually
  • 32 hours of Volunteer Time Off annually
  • Competitive Paid Time Off accrual
  • Rent discount if living on-site
  • Multiple health care insurance plans that cover medical, dental, prescription, vision, employer HSA contributions, and supplemental health insurance
  • Competitive 401(k) Program with employer matching contributions

Job Description

Regional Managers directly supervise and work closely with the on-site Community Managers in their regions, to ensure implementation and execution of all corporate policies and procedures. This individual will have a proven track record of successfully managing multiple multifamily properties, utilizing superior communication skills and a positive “whatever-it-takes” attitude.

Duties and Responsibilities

  • Team Development: Ensure overall operational integrity of the portfolio, with oversight of vital operational areas, such as, training, local recruiting and team development
  • Mentorship: Mentor and guide employees ensuring all are trained in organizational policy and procedures and are capable of performing assigned duties.
  • Customer Service: Ensure exceptional customer services is delivered in a professional manner.
  • Mission Driven: Demonstrated knowledge of company's mission, purpose, goals, and the ability to help employees successfully achieve them.
  • Reporting: Prepare accurate and timely reports (monthly, quarterly, annually and ad hoc) detailing cash flow, budget variances, market studies, and business strategies.
  • Budget and Expense and Program Goals: Guide and advise Community Managers in developing annual budgets, and executing on same, including managing expenses and achieving company goals, including revenue, occupancy, social programs, and other aspects of the Foundation’s mission.
  • Capital Improvements: Work with the Construction Manager and Director of Operations to review and inspect all capital replacement plans in the region, ensure all are within the scope of the approved budget.
  • Market Research: Maintain detailed knowledge of local markets and competition, and develop tailored marketing plans and strategies.
  • Vendor Management: Solicit bids and negotiate with vendors.
  • Tenant Relations: Assist on-site teams in tenant satisfaction matters.
  • Track of feedback from residents.  Attain good ratings in tenant satisfaction surveys and follow up imperfections with responsive action plans.
  • Operate the property in the “AHF- Way”. See to it that services to the residents are prompt and responsive; and that complaints are effectively resolved.
  • Routine Legal Matters: Guide and assist the on-site staff in evictions and other routine legal matters.
  • Repositioning underperforming assets: Develops management plans, monitors monthly financial performance, and establishes capital improvement budgets for underperforming assets to address areas of deficiencies.
  • Fair Housing and Legal Compliance: Remain abreast of federal and relevant state legal developments as they pertain to our business, including Fair Housing, EEO, OSHA, and ADA, and assist in assuring compliance.
  • Process Improvement: Assist in ongoing process improvement, including revisions of policies and procedures. Maintain discipline by insisting on adherence to policies, effective time management, quality assurance, and best practices for getting things done.
  • Employee Reviews and Compensation: Review performance and recommend (or approve as appropriate) employee compensation decisions.
  • Site Inspections: Personally inspect each property in the region on a regular basis (both scheduled and unscheduled visits), assuring the marketability of the community, both interior and exterior.
  • Liability and Risk Management: Limit the Foundation’s exposure to frivolous lawsuits by working with the Compliance department in proper training and ongoing education for on-site personnel.

Qualifications

Qualifications / Requirements
The Regional Manager will report directly to Director of Operations, and will have the following credentials and qualifications (required for consideration for the position):

  • At least 5-years prior experience in on-site multifamily property management
  • College degree (or equivalent relevant experience)
  • Professional Designation or Certification indicating property management expertise (e.g., CPM,
  • ARM, CAM, or equivalent designation from a recognized MF industry organization).
  • Prior experience with “Affordable housing” programs (e.g., HUD,,Tax Credit, etc.) and related
  • regulations (income and rent restrictions, LURA compliance, etc.)
  • Proficiency with property management software (e.g., Yardi)
  • Demonstrated ability to effectively recruit, retain, manage, direct, train, motivate and lead both
  • Office and Maintenance personnel
  • Prior experience evaluating employee performance, and coaching and developing team members

Additional Requirements

  • Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook, or otherwise communicated (verbally or in writing) to employees. This job description is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company.
  • Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other company officials.
  • The job responsibilities of this position may include cross training in other functions or positions to ensure satisfactory operation of the department or work area.

Additional Information

All your information will be kept confidential according to EEO guidelines. #indaj

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CEO of Atlantic Housing Foundation
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Michael Nguyen
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Average salary estimate

$75000 / YEARLY (est.)
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$65000K
$85000K

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What You Should Know About Regional Manager - DFW/Houston Area, Atlantic Housing Foundation

Join Atlantic Housing Foundation as a Regional Manager for the DFW/Houston Area and play a vital role in our mission to provide quality affordable housing. In this position, you'll be at the helm of overseeing multiple multifamily properties, collaborating closely with on-site Community Managers to ensure everything runs smoothly and effectively. Your vibrant leadership will involve mentoring and developing our team, ensuring they are well-versed in our policies and procedures while fostering an exceptional customer service experience for residents. You'll manage budgets, track expenses, and guide your teams to achieve our program goals, all while remaining up to date on market trends to drive our mission forward. With a minimum of five years in multifamily property management and a relevant professional designation under your belt, you'll be well-equipped to navigate the complexities of this role. Not only will you be making a significant impact within the communities we serve, but you’ll also benefit from competitive pay, generous paid time off, educational reimbursement, and numerous opportunities for career advancement. If you're passionate about affordable housing and willing to take on the challenge, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Regional Manager - DFW/Houston Area Role at Atlantic Housing Foundation
What are the qualifications needed for the Regional Manager role at Atlantic Housing Foundation?

To be considered for the Regional Manager position at Atlantic Housing Foundation, candidates should have at least five years of prior experience in on-site multifamily property management, along with a relevant college degree or equivalent experience. Professional designations such as CPM, ARM, or CAM are also highly valued, particularly if they reflect expertise in affordable housing programs and regulations. Proficiency with property management software like Yardi is essential as well.

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What are the responsibilities of the Regional Manager at Atlantic Housing Foundation?

As a Regional Manager at Atlantic Housing Foundation, you will supervise multiple multifamily properties, working closely with Community Managers to ensure adherence to operational policies. Key responsibilities include team development, mentorship, exceptional customer service, budget management, and conducting regular inspections of properties. You’ll also handle tenant relations and compliance with fair housing laws, making this role crucial to maintaining the mission of the organization.

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What benefits does Atlantic Housing Foundation offer to Regional Managers?

Atlantic Housing Foundation offers an array of benefits for Regional Managers, including competitive pay, paid time off, educational reimbursement, opportunities for upward mobility, and a comprehensive health care insurance plan. Employees also enjoy 12 paid company holidays, volunteer time off, and a rent discount if living on-site, making it an attractive package for our dedicated team members.

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How does the Regional Manager contribute to Atlantic Housing Foundation's mission?

The Regional Manager plays a critical role in advancing Atlantic Housing Foundation’s mission by ensuring quality affordable housing is provided and maintained. This role involves mentoring employees, overseeing property management operations, and directly impacting tenant satisfaction and community engagement. By maintaining financial oversight and compliance, you help ensure that the organization can continue its mission of improving the lives of residents in the communities we serve.

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Can you describe the work environment for a Regional Manager at Atlantic Housing Foundation?

The work environment for Regional Managers at Atlantic Housing Foundation is dynamic and collaborative. You'll be surrounded by passionate individuals who are committed to serving the community and improving residents' lives. The role includes both independent decision-making and teamwork, emphasizing open communication and a supportive atmosphere. Regular site inspections and interactions with employees and residents create a hands-on work experience that you’ll find rewarding and impactful.

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Common Interview Questions for Regional Manager - DFW/Houston Area
What experience do you have in multifamily property management?

In an interview, be ready to discuss your specific experiences in multifamily property management, highlighting any positions where you’ve overseen multiple properties. Share examples of challenges you faced and how you addressed them, as well as your strategies for team development and improving tenant satisfaction.

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How do you ensure compliance with fair housing regulations?

When asked about compliance with fair housing regulations, explain your familiarity with the relevant laws and your approach to training your team. Offer examples of how you’ve ensured that staff are well-informed about these policies and how you've proactively addressed any issues that arise.

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How do you approach budget management for multiple properties?

Discuss your methods for effective budget management, such as establishing clear financial goals for each property, regularly reviewing budget performance, and collaborating with Community Managers to ensure expenses remain within budget. Illustrate your point with a past example where you successfully managed budgets across multiple properties.

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What strategies do you use to improve employee performance?

Highlight your experience in mentoring and coaching employees, mentioning specific strategies you have employed to encourage performance improvement. Discuss how you set clear expectations, provide constructive feedback, and facilitate ongoing training opportunities.

Join Rise to see the full answer
How would you enhance tenant satisfaction in your properties?

When asked about tenant satisfaction, detail your approach to gathering and analyzing feedback from residents. Share your strategies for addressing issues promptly and creating programs that encourage community engagement and communication between staff and tenants.

Join Rise to see the full answer
How do you stay informed about market trends and competition?

Explain your methods for staying up-to-date on market trends, such as attending industry conferences, reading relevant publications, and engaging in networking opportunities. Demonstrating your proactive approach to research will show your commitment to maintaining a competitive edge.

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Describe a challenging situation you've faced in property management and how you resolved it.

When discussing a challenging situation, choose an example that illustrates your problem-solving and leadership skills. Outline the challenge, the actions you took to resolve it, and the positive outcome that resulted from your interventions.

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How do you conduct site inspections and what do you look for?

When asked about site inspections, emphasize the importance of a systematic approach. Discuss how you prepare for inspections, what key aspects you examine (e.g., maintenance, tenant feedback, safety compliance), and how you follow up on any identified issues.

Join Rise to see the full answer
What is your philosophy on team development?

Your response should reflect a commitment to employee growth and development. Talk about creating an environment that encourages open communication, ongoing training, and recognition of performance. Cite examples that illustrate your investment in your team's success.

Join Rise to see the full answer
How do you negotiate with vendors effectively?

In answering this question, provide insight into your negotiation style, which should be respectful yet assertive. Share techniques such as building rapport, conducting thorough research on market rates, and being clear about your budget and needs, and provide a recent example of a successful negotiation.

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The mission of Atlantic Housing Foundation, Inc. is to promote and preserve quality affordable housing and related services for low and moderate income families, helping residents improve their lives. We will do this in a manner that will foster t...

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Full-time, on-site
DATE POSTED
December 20, 2024

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