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German Gaming Support Specialist

Atlean World is an HR SaaS Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable.

Your Next Job, Without Boundaries! 🌍

We are offering a great work experience to work in Lisbon, Portugal for a role as a Gaming Support Specialist.

Why a Content Review Specialist role is great for your professional and personal development:

  • Live in Lisbon and embrace multicultural experiences
  • Represent a global brand
  • Fast-track career development opportunity

How a day-to-day will look like:

  • Specialist training for the product/service which will be a vibrant and innovative gaming platform,
    You will:
    • Assist customers using your troubleshooting skills
    • Become a product expert
    • Be ready to help via email/chat and phone calls
    • Use your positive energy
    • Specialize in a specific brand

What do you need to be successful at this job?

  • Language Maestro: Fluent in German, good English
  • Tech Savvy: Curious about the latest tech
  • Customer Charmer: Experience is a bonus
  • Communication Virtuoso
  • Empathy Expert

By joining this role, this is what you can expect:

  • Joyful Lisbon
  • Skyrock Growth with a 12-month renewable contract
  • Portuguese Extra Delights: Meal vouchers, 2 extra salaries
  • Guardians of Wellness: Private health insurance after 6 months

Relocation Package is included:

  • Flight to the Future: Covered flight expenses
  • First-Class Arrival: Airport pick-up and settling assistance
  • Nest in Comfort: Accommodation provided in shared apartments
  • Language Safari: Complimentary Portuguese lessons
  • Active & Awesome: Free sports activities

Football tournaments, beach barbecues, surf lessons, and cultural events await! 

Make it your Next Job Without Boundaries! 🚀

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Get to know more about Atlean World👇

Atlean World is going to be your recruitment partner during the whole journey: 

Guiding Your Odyssey with Atlean World

Personal Touchpoint:

As soon as you hit "Apply," one of our expert recruiters will reach out to you. Expect a friendly conversation where we dive into the details of the role, helping you understand the ins and outs.

Q&A Session:

Have questions? Curiosities? Our recruiters are your go-to resource. We'll address all your queries, ensuring you have a comprehensive understanding of the opportunity you're stepping into.

Making it Happen:

Once you're well-informed and excited about the role, we get you ready for the next steps and connect you with our esteemed client. Think of us as the bridge that links your aspirations with the right opportunity.

Ongoing Support:

Your journey doesn’t end with the introduction. We remain at your service for any further questions or assistance you may need throughout the recruitment process. From clarifying role specifics to offering guidance, we're here for you.

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What You Should Know About German Gaming Support Specialist, Atlean World

Atlean World is on the lookout for a dynamic German Gaming Support Specialist to join our vibrant team in Lisbon, Portugal! This role is an incredible opportunity for anyone passionate about gaming and customer support. By joining Atlean World, you get to represent a global brand while immersing yourself in a multicultural environment. Imagine waking up in beautiful Lisbon, engaging with customers from around the world, and being the go-to person for everything gaming-related! Your primary responsibilities will include providing top-notch assistance to customers through email, chat, and phone calls, quickly troubleshooting any issues they may face while navigating our innovative gaming platform. You'll have the chance to deepen your product knowledge, specializing in a particular brand that excites you. To thrive in this role, you’ll need to be fluent in German and possess a good command of English. A passion for technology and gaming is essential, coupled with the interpersonal skills to charm customers. That’s not all! Atlean World offers an attractive relocation package, including covered flight expenses, shared accommodation, and language lessons to immerse yourself in local culture. Plus, you’ll receive meal vouchers, private health insurance after six months, and even the chance to join in on fun sports activities around Lisbon! Ready to make this your Next Job Without Boundaries? 🚀

Frequently Asked Questions (FAQs) for German Gaming Support Specialist Role at Atlean World
What are the main responsibilities of a German Gaming Support Specialist at Atlean World?

As a German Gaming Support Specialist at Atlean World, your primary responsibilities will involve assisting customers via email, chat, and phone. You'll use your troubleshooting skills to help resolve any issues they encounter with the gaming platform. Additionally, you will become a product expert and specialize in a specific brand, ensuring customers receive comprehensive support.

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What qualifications do I need to apply for the German Gaming Support Specialist position at Atlean World?

To apply for the German Gaming Support Specialist position at Atlean World, you need to be fluent in German and have a good command of English. While previous customer support experience is a bonus, having strong communication skills, empathy, and a keen interest in technology and gaming are crucial for success in this role.

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Is there any relocation assistance for the German Gaming Support Specialist role at Atlean World?

Yes, Atlean World offers a comprehensive relocation package for the German Gaming Support Specialist role. This includes covered flight expenses, airport pick-up and settling assistance, shared accommodation, and even complimentary Portuguese language lessons to help you adapt to your new life in Lisbon.

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What growth opportunities are available for a German Gaming Support Specialist at Atlean World?

Atlean World provides excellent growth opportunities for a German Gaming Support Specialist. With a 12-month renewable contract, there is potential for rapid career advancement. You'll receive specialist training and can showcase your skills in a vibrant gaming environment, ultimately leading you to skill enhancement and career progression.

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What perks and benefits come with the German Gaming Support Specialist position at Atlean World?

As a German Gaming Support Specialist at Atlean World, you can expect a range of attractive perks and benefits. These include meal vouchers, two extra salaries, private health insurance after six months, and access to free sports activities like football tournaments and surf lessons in the beautiful coastal setting of Lisbon.

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Common Interview Questions for German Gaming Support Specialist
How do you handle a difficult customer interaction as a German Gaming Support Specialist?

When handling a difficult customer interaction, it's essential to stay calm and empathetic. Begin by actively listening to the customer's concerns, validating their feelings, and then offer concise and clear solutions. Showing genuine care and understanding can significantly improve the situation and lead to a satisfied customer.

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What makes you a great fit for the German Gaming Support Specialist role at Atlean World?

Highlight your fluency in German and English, your interest in gaming, and your passion for customer service. Discuss your tech-savvy nature and any relevant experience that showcases your problem-solving skills, and how you effectively communicate with others.

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Can you describe your experience troubleshooting technical issues?

Provide an example of a time you successfully troubleshot a technical issue, focusing on your approach. Describe how you diagnosed the problem, the steps you took to resolve it, and how you communicated with the customer throughout the process to ensure they felt supported.

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How would you prioritize multiple customer requests in a busy environment?

Explain the importance of assessing urgency and complexity. Outline an organized approach to manage requests, prioritizing based on impact and waiting time, while keeping communication open with all customers to maintain transparency.

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What strategies do you use to build rapport with customers?

Building rapport starts with active listening and empathy. Use a friendly and approachable tone, personalize interactions by using the customer's name, and look for common interests to connect. A positive attitude and willingness to help foster strong relationships.

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How do you stay updated on the latest gaming trends and technology?

Share your methods for staying informed, such as following gaming news, participating in online communities, or playing the latest games. Highlight any resources you use and explain how staying current improves your support skills.

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What do you enjoy most about working in customer support?

Discuss the satisfaction of solving problems for customers and the opportunity to make their day better. Explain that the interactive nature of customer support allows you to learn a lot and grow professionally, which you find rewarding.

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How would you describe your communication style?

Emphasize clarity, friendliness, and adaptability. Discuss how you adjust your communication style based on the customer’s needs and preferences, ensuring that you convey information in a way that is easily understood.

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Describe a time when you turned a negative customer experience into a positive one.

Share a specific example where you actively listened to a customer’s issue, acknowledged the problem, and took steps to rectify it. Explain how following up and ensuring their satisfaction resulted in positive feedback.

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Why do you want to work as a Gaming Support Specialist at Atlean World?

Connect your passion for gaming with Atlean World's mission. Discuss your enthusiasm for helping others enjoy their gaming experiences while thriving in a multicultural work environment. Highlight alignment between your career goals and the company’s values.

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MATCH
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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 6, 2025

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