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Hotel Front Desk Supervisor

Hotel: 

Little Rock Embassy Suites

11301 Financial Centre Parkway

Little Rock, AR 72211

Hotel Front Desk Supervisor

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

Pay Rate:

At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our guests.

We are looking for a highly motivated individuals to join our Front Desk team as the Front Desk Supervisor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While helping to lead out front desk team with checking in, registering guests.

This role plays an important part in our culture:

Service: 

  • Provide exceptional customer service by being engaging and taking sincere interest
  • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
  • Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests

Perseverance: 

  • Help to resolve problems through recovery when things aren’t quite right

Inclusion: 

  • You will be committed to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all, at every level of the organization
  • Training all new Front Desk Agents to provide exceptional customer service

Respect: 

  • You will value everyone’s contribution to the team, and we will value your contribution as a key part of our success
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation

Innovation: 

  • You will look for ways to become an expert on the local area, being able to answer inquires pertaining to hotel services, registration, shopping, dining, and travel directions
  • You will look for new ways to enhance the guest experience

Teamwork: 

  • Supervise daily shift process ensuring all team members adhere to standard operating procedures
  • Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day

What do we need from you to be successful in this role?

  • As this role will be supervising other front desk agents, previous hotel front desk experience is a must, supervisory skills training or experience is preferred.
  • Customer service is our top priority, consistently being awarded JD Powers Customer service awards.  Being on our team means you have a strong desire to make an impact on other people
  • This role interacts with guests and team members all day, they must have excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality.
  • The hotel operates off a Property Management System and the front desk agents work in that system all day long, someone with the ability to pick up computer skills easily is necessary
  • The front desk role is at the center of attention to all hotel guests and requires someone to be able to stand for the duration of the shift
  • Hotels operate 24 hours a day, 7 days a week.  Our teams must be flexible with respect to working days, early mornings, evenings, weekends, and holidays.

__________________________________________________

At Atrium Hospitality, you’re a valued part of a team creating unforgettable guest experiences. We recognize and reward your dedication with competitive pay, great benefits, and exciting perks to support you on and off the job.

Including:

Daily Pay – Get paid when you need it
Exclusive Travel Discounts – Save big at Marriott and Hilton properties
401k Plans – Invest in your future
Comprehensive Medical Insurance – Your health matters to us
Additional Property-Specific Perks – Because every location has something special to offer

But we don’t just offer jobs—we help you build careers. With internship programs, training plans, hundreds of self paced on line classes, and opportunities at 70+ hotels nationwide, you can grow your future the way you want.

Ready to take the next step? Join a team that values you and your future!

_____________________________________________

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

Atrium Hospitality Glassdoor Company Review
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CEO of Atrium Hospitality
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Rob Mangiarelli
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Average salary estimate

$42500 / YEARLY (est.)
min
max
$35000K
$50000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Hotel Front Desk Supervisor, Atrium Hospitality

Join our dynamic team at the Little Rock Embassy Suites as a Hotel Front Desk Supervisor! Here at Atrium Hospitality, we pride ourselves on creating unforgettable guest experiences through teamwork, passion, and a genuine appreciation for service. In this role, you'll be at the forefront of our operations, using your charismatic personality to make a fantastic first impression for all our guests. Your day-to-day will involve supervising the front desk team, helping with check-ins, and ensuring every guest's special requests are met. You’ll not only assist in resolving issues that might arise during a guest's stay, but you’ll also train and guide new front desk agents, sharing the importance of exceptional customer service, which is the heartbeat of our operations. By fostering a culture of inclusivity and respect, you'll ensure our front desk team operates smoothly and efficiently. If you have previous hotel front desk experience, supervisory skills, and an engaging communication style, we want to hear from you! With our flexible scheduling and focus on professional development, including competitive pay and great benefits, the Hotel Front Desk Supervisor role at the Little Rock Embassy Suites is your opportunity to shine in the hospitality industry while making a lasting impact.

Frequently Asked Questions (FAQs) for Hotel Front Desk Supervisor Role at Atrium Hospitality
What are the primary responsibilities of a Hotel Front Desk Supervisor at Little Rock Embassy Suites?

The Hotel Front Desk Supervisor at Little Rock Embassy Suites oversees the front desk operations, ensures exceptional customer service is delivered, manages check-ins and guest requests, and trains new front desk agents. You’ll also coach the team, resolve any guest issues, and maintain smooth communication between departments.

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What qualifications are required for the Hotel Front Desk Supervisor position at Little Rock Embassy Suites?

To be considered for the Hotel Front Desk Supervisor position at Little Rock Embassy Suites, candidates should have prior hotel front desk experience, supervisory skills, and strong communication abilities. Familiarity with Property Management Systems is a plus, along with a flexibility to work various shifts, including weekends and holidays.

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How does Atrium Hospitality support career growth for a Hotel Front Desk Supervisor?

Atrium Hospitality significantly invests in your professional development as a Hotel Front Desk Supervisor through comprehensive training programs, internship opportunities, and access to online courses. We prioritize your career growth alongside offering competitive compensation and benefits.

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What is the work environment like for a Hotel Front Desk Supervisor at Little Rock Embassy Suites?

The work environment for a Hotel Front Desk Supervisor at Little Rock Embassy Suites is collaborative and fast-paced. You'll work closely with the front desk team and other departments to ensure an enjoyable experience for guests, all while fostering a team-oriented atmosphere.

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Can you describe the customer service expectations for the Hotel Front Desk Supervisor role?

As a Hotel Front Desk Supervisor at Little Rock Embassy Suites, you are expected to consistently deliver exceptional customer service by being friendly, engaging, and attentive to guests' needs. Prioritizing customer satisfaction is paramount, and you'll need to address and resolve any guest concerns effectively.

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Common Interview Questions for Hotel Front Desk Supervisor
What experience do you have working in hotel front desk operations?

In responding to this question, focus on your previous roles, highlighting specific responsibilities and accomplishments in hotel front desk operations. Discuss experience with check-ins, managing reservations, and any supervisory experiences.

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How do you handle difficult guests as a Hotel Front Desk Supervisor?

Demonstrate your problem-solving skills and patience while discussing a specific instance. Emphasize your ability to listen, empathize, and act decisively to resolve issues while maintaining a positive guest experience.

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Describe a time when you trained or led a team at the front desk. What was your approach?

Share specific examples of your training methods, emphasizing how you guided new team members on customer service excellence and hotel operations while fostering a supportive learning environment.

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How do you ensure standard operating procedures are followed at the front desk?

Explain your approach to training, monitoring performance, and providing constructive feedback to ensure team members adhere to standard operating procedures consistently.

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Can you give an example of how you’ve improved guest experiences in your previous roles?

Provide concrete examples where your initiatives, whether through feedback collection, personalized services, or team training, have led to measurable improvements in guest satisfaction.

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What strategies do you use to manage multi-tasking at the front desk?

Discuss your organization techniques, prioritization methods, and any tools used to manage different tasks. Highlight how maintaining clear communication with the team aids in effective multi-tasking.

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How would you deal with a shortage of resources during your shift?

Describe a proactive approach to resource management, explaining how you would reassign tasks, communicate with other departments, and ensure minimal guest disruption during shortages.

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What do you believe are the most important traits of a successful Hotel Front Desk Supervisor?

Discuss traits like communication skills, problem-solving abilities, leadership, empathy, and adaptability. Relate these characteristics back to how they enhance team performance and guest satisfaction.

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How do you keep yourself updated with local attractions and services relevant to guests?

Explain strategies such as researching local trends, participating in community events, and regularly communicating with local businesses to stay informed and offer accurate information to guests.

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What are your long-term career goals as a Hotel Front Desk Supervisor?

Share a vision that includes career growth, such as advancing into higher management roles or expanding your expertise in hospitality operations, aligning these goals with the company's mission.

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Service as one of our core values is a defining characteristic of the Atrium culture, which is exhibited through our associates’ involvement in a variety of civic and community activities. We strive to focus on four pillars that support our associ...

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Full-time, on-site
DATE POSTED
March 31, 2025

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