IT Systems Support Engineer

As an IT Systems Support Engineer at Avaloq, your primary responsibilities include monitoring and maintaining Java-based applications running on Kubernetes clusters, troubleshooting application performance issues, collaborating with project managers and developers on system management practices, enhancing system scalability and resilience, and managing incidents with timely resolutions and reports. This dynamic role involves engaging closely with clients and stakeholders to ensure their needs are met.

To be considered for the IT Systems Support Engineer position at Avaloq, candidates should possess at least 3 years of experience in IT systems support, proficiency in Java application troubleshooting, and hands-on experience with Kubernetes and related tools like Prometheus and Grafana. Familiarity with cloud platforms and strong communication skills are essential, while knowledge of the Avaloq ecosystem and financial systems is a plus.

Avaloq emphasizes work-life balance by offering flexible and hybrid working arrangements for most Avaloqers, including those in the IT Systems Support Engineer position. We believe that maintaining a healthy balance between work and personal life empowers our colleagues to thrive while contributing positively to our vibrant company culture, ultimately leading to greater job satisfaction.

An IT Systems Support Engineer at Avaloq should be well-versed in Java application support, Kubernetes, and related monitoring tools such as Prometheus and Grafana. Familiarity with CI/CD pipelines, Linux systems, and cloud platforms like AWS, Azure, and OCI is also crucial. Experience within the Avaloq ecosystem is beneficial but not mandatory.

At Avaloq, we pride ourselves on embracing diversity and fostering an inclusive culture. For the IT Systems Support Engineer position, we highly value collaboration, creativity, and respect for different perspectives. We create an environment where employees can be their authentic selves while contributing their unique talents to help us achieve our ambitious goals.

When answering this question, detail your previous roles where you supported Java applications. Discuss specific projects, your responsibilities, and any challenges you overcame. Highlight your troubleshooting methods and how you ensured optimal application performance.

Share an example that illustrates your systematic approach to problem-solving. Describe a specific situation where you identified and resolved a complex issue. Discuss the tools or methods you used and the outcome, emphasizing your analytical skills.

Detail your hands-on experience with Kubernetes, emphasizing deployments, scaling applications, and managing clusters. Discuss any specific tools you've used, such as Prometheus or Grafana, and share how these have aided in managing application performance.

Provide a narrative about a significant technical incident that required your attention. Explain the context, your role in managing the incident, the resolution process, and the lessons learned. Highlight your communication with stakeholders during the incident.

Discuss your experience collaborating with developers, emphasizing communication and understanding project requirements. Highlight any practices you promote, such as agile methodologies or regular stand-ups, that ensure both teams work efficiently.

List the tools you typically utilize for application monitoring, such as Prometheus, Grafana, or others. Explain how these tools help in identifying issues, enhancing performance, and maintaining reliable systems.

Share the methods you use to keep your skills updated, such as attending workshops, following industry blogs, or engaging with relevant online communities. Emphasize your commitment to continuous learning and professional development.

Elaborate on your experience with various cloud platforms, like AWS or Azure, within your past roles. Discuss how you’ve used these platforms to deploy applications, manage resources, or troubleshoot issues in a cloud environment.

Explain your familiarity with CI/CD concepts and tools you’ve used in your experience. Provide examples of how CI/CD has improved deployment processes and reduced application downtime in your previous roles.

Share what captivates you about the IT systems support role, whether it's the challenge of problem-solving, the opportunity to work on cutting-edge technology, or the satisfaction of helping clients and teams succeed. Personal experiences can enhance your answer.