Patient Services Representative

As a Patient Services Representative at Avera Medical Group Podiatry in Yankton, your primary responsibilities include welcoming patients, checking them in, managing registrations, and verifying insurance information. You will also coordinate communication between patients and healthcare providers to expedite care delivery and ensure seamless service.

To be successful as a Patient Services Representative at Avera Medical Group Podiatry, you should have a high school diploma or GED equivalent, and ideally, possess 1-3 months of related experience. Strong communication skills and the ability to work effectively within a team are also essential.

At Avera Medical Group Podiatry in Yankton, the work environment is friendly and supportive. You will be part of a compassionate multidisciplinary team committed to serving patients and their families while creating an atmosphere that promotes teamwork and effective communication.

Avera Medical Group Podiatry offers a range of benefits for Patient Services Representatives including PTO from day one, free health insurance options for full-time employees, and career development through hands-on training. The organization is committed to your well-being, providing time off, health resources, and retirement contributions.

Avera Medical Group Podiatry prides itself on a commitment to moving health forward. The organization promotes values of compassion, hospitality, and stewardship. By upholding strong standards of communication and engagement, they create an environment that reflects genuine care and support for both patients and staff.

The most important quality for a Patient Services Representative is strong interpersonal skills. This role requires constant interaction with patients, so being empathetic, approachable, and a good communicator is key to ensuring an excellent patient experience.

When dealing with difficult patients or situations, it's important to remain calm and patient. Listen to their concerns carefully, provide reassurance, and communicate clearly about how you can help resolve their issues while maintaining professionalism.

In a fast-paced environment, prioritizing tasks is essential. An example would be managing patient check-ins while addressing phone calls. I stay organized by keeping a checklist of tasks and adapting when necessary to accommodate urgent requests or unexpected challenges.

I'm drawn to Avera Medical Group Podiatry because of its commitment to patient care and community health. Working in an environment that emphasizes compassion aligns well with my values, and I am excited about the opportunity to contribute to a team dedicated to moving health forward.

I have experience in managing medical insurance verifications, which involves checking patient eligibility, ensuring necessary authorizations, and collecting any copayments. Accuracy and attention to detail are critical in this process to prevent any delays in patient care.

I ensure patient confidentiality by adhering to HIPAA regulations and organizational policies. This includes securely handling patient records and information, discussing sensitive issues only with authorized personnel, and ensuring that digital records are accessed in a safe manner.

To improve patient engagement, I focus on effective communication, which involves explaining procedures clearly, answering questions, and using a friendly tone. I'm also attentive to non-verbal cues and adjust my approach based on the patient's comfort level.

I am proficient in using scheduling software to maintain appointments and manage physician calendars. I can quickly learn new systems and prioritize tasks based on office policies and clinic needs, ensuring effective coordination among staff.

Staying organized in busy environments is crucial. I utilize lists to track tasks, prioritize responsibilities based on urgency, and ensure frequent communication with colleagues to share updates and coordinate effectively throughout the day.

Providing excellent customer service involves being attentive, reactive, and knowledgeable. I make it a point to greet every patient warmly, show empathy towards their concerns, and follow through on any promise to ensure a positive experience at every interaction.