Overview
As a Level 2 Customer Communications Manager, you will be responsible for executing high-quality, customer-facing communications that support our Scaled Customer Success strategy. This role is essential to driving targeted communication initiatives aligned to customer lifecycle stages, industry verticals, and churn risk factors—enabling meaningful engagement at scale. Additionally, the content developed in this role will serve as a valuable resource for our Enterprise Customer Success team, equipping them with timely, relevant messaging to deepen relationships and deliver greater value to our most strategic customers.
You will collaborate cross-functionally with teams such as Customer Success, Product, Marketing, and Customer Experience to ensure communication efforts are targeted, relevant, and aligned with strategic business goals. In addition, you will contribute to the continuous improvement of communication tools, templates, and processes to enable repeatable and scalable outreach that drives product adoption, customer engagement, and retention.
What you will do:
What we are looking for:
What Success Looks Like:
About AvidXchange
AvidXchange is a leading provider of accounts payable ("AP") automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they'll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we've always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we've created a company of over 1,600 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®.
Who you are:
What you'll get:
AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you' – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you'll tell for years, you've come to the right place.
AvidXers enjoy:
**Must be full-time for at least 3 months
***Must be full-time for at least one year
Equal Employment Opportunity
AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
A full-time Customer Support Coordinator role at Brook + Whittle, focused on administrative and customer support within a sustainable and innovative printing solutions company.
Concentra seeks a detail-oriented Patient Service Specialist to manage patient registration, scheduling, and administrative tasks ensuring excellent patient care and service.
Remote Radiology Scheduler needed on weekends for a rapidly growing outpatient imaging company focused on exceptional patient care.
A Service Advisor role at Blanchard Machinery Company focused on enhancing customer experience and maximizing service revenue through effective communication and coordination.
Dedicated Customer Service Representative needed for General Beverage Sales Milwaukee to manage orders and ensure customer satisfaction in a fast-paced wholesale environment.
Point C is hiring a remote Customer Service Representative to support Flex Benefit plan participants with specialized knowledge and exceptional service skills.
Lead the onboarding experience for corporate clients at Boundless, a leading immigration technology company, ensuring smooth integration and customer satisfaction.
Support innovative ecommerce merchants as an Associate Technical Support Engineer with Recharge, delivering world-class customer success through technical expertise in a fully remote role.
Cooper University Health Care is looking for a Patient Experience Advisor to lead patient grievance resolution and improve service quality.
Customer Support Specialist needed to deliver expert merchant assistance and troubleshoot basic issues within payment solutions in a dynamic onsite environment.
Western Alliance Bank is hiring a Client Care Specialist in Henderson, NV to deliver outstanding banking experiences and client service.
Bridgeton Animal Hospital is seeking a compassionate Client Service Representative to handle front desk duties and enhance client satisfaction in a supportive veterinary team.
Nearmap is looking for an Enterprise Customer Success Manager to lead strategic insurance accounts, maximize customer value, and drive product adoption in a hybrid work environment.
In 2000, we set out from Charlotte, North Carolina with a simple mission in mind: transform the way middle market companies pay their bills. We’ve grown quite a bit since then; we became a public company in 2021 and remain dedicated to continuousl...
15 jobsSubscribe to Rise newsletter